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The ONE STOP SOLUTION to all your eBusiness Needs!
Overview
Knowledge Base

Our new knowledge base is a valuable collection of technical information, web site marketing tips, tutorial, glossary, and documentation.

If you feel anything is missing, or still have questions, please contact us. Looking for something specific? Can't see it here? Try our "Knowledge Base Search".


E-Store

  • Purchase Order

    Purchase Order


    “訂單管理”是整套網上業務的核心之一,為了能讓日常的管理更有效率,請您細心閱讀這份指南。

    當會員從“網上商店”挑選了有興趣的產品,並把產品放入“購物車”後,便可進行結帳,在顧客完成幾個步驟後,包括“選擇貨運方式”、“選擇付款方式”、以及最後確認無誤後,按下“確認”並完成訂購程序,系統便會把訂購資料記錄,並且向顧客及管理員發出訂購確認通知。

    這時管理員便需要盡快處理,以便讓顧客能知悉訂單狀態。一般情況下,我們建議管理員每天最少檢查和處理一次“訂單記錄”,日常亦需關注一些未完成的訂單。

    進入“購物訂單”管理:
    1. 點擊主選單的“訂單處理/客戶管理”

    2. 點擊左選單的“購物訂單”

    3. 選擇相關訂單

    訂單型式:
    • 已記錄的訂單
      完成所有訂購流程的訂單

    • 待完成的訂單
      未完成訂購流程的訂單,主要是線上付款未交易成功,管理員可根據需要手動確認

    針對購物訂單的“浮動按鈕”:
    • 處理訂單
      針對更新訂單的每一個處理狀態,讓系統記錄,並選擇是否透過“電子郵件”和“手機短訊”通知顧客。

      • 更新狀態
        選擇一項適合的狀態名稱

      • 備註
        若有需要,可輸入有關該項訂單的備注,亦可選擇是否向顧客通知

      • 積分
        檢視該項訂單顧客可獲得的“現金積分”,可選擇是否批核這些積分給顧客

      • 產品寄出日期
        若有寄出的日期,可點擊“日曆”按鈕選擇日期

      • 產品送貨日期
        若有送貨的日期,可點擊“日曆”按鈕選擇日期

      • 貨運參考編號
        若有貨運編號,例如“郵政編號”、“速遞編號”、“掛號通知”

      • 電郵通知訂單更新
        選取後系統會透過電腦通知顧客

      • 短訊通知訂單更新
        選取後系統會透過手機短訊通知顧客

      • 郵件語言
        請選擇適合顧客的語言,例如知悉顧客是歐美地區,則選擇“英文”

      • 保留郵件副本
        若選擇了電郵通知,可將更新電郵副本保留,供日後需要時參考

    • 訂單資料
      管理員可檢視這項訂的所有資料。

      • 訂購產品資料
        訂單的訂購產品資料、售價、小計、運費、優惠金額、應收總計

      • 訂單基本資料
        訂單的日期、編號、顧客名稱及群組、類型、顧客的IP及國家

      • 訂購客戶資料
        訂單的顧客資料

      • 訂購貨運資料
        根據顧客要求的貨運資料

      • 訂購帳單資料
        根據顧客要求的帳單資料

    • 狀態記錄
      由“下”至“上”的訂單狀態處程過程記錄。

      • 新增日期
        記錄狀態的日期

      • 郵件通知客戶
        有否透過電郵通知顧客

      • 短訊通知客戶
        有否透過手機短訊通知顧客

      • 狀態
        處理的狀態

      • 備註欄
        “付款閘道傳回訊息”、“顧客結帳時輸入的備注”,“管理員更新時輸入的備注”

    • 列印 - 列印這項訂單的收據

    新進訂單通知方式:
    • 顧客
      “電子郵件”

    • 管理員
      “電子郵件”、“手機短訊”、“傳真文件”

    更新訂單狀態通知:
    • 顧客
      “電子郵件”、“手機短訊”

    針對訂單的動作:
    • 編輯
      更新訂單的狀態、產品貨運資料、向顧客發出通知

    • 刪除
      刪除“錯誤”、“過久未完全”、“重複的訂單”

    • 資訊
      檢視訂單的資料

    注意事項:
    • 系統被記錄的訂單並不表示成功收取貨款,如果您的訂單是透過付款閘道收款,請登入付款閘道供應商的帳戶,並確認款項收妥方可處理產品的付運

    • 請細心核對每項訂單的資料,包括顧客資料、要求的貨運地點、帳單資料等,若有需要,請跟顧客聯絡以確認資料無誤,並且在產品付運前確保已收妥貨款

    • 建議在接到新訂單後,若資料無誤,保留二十四小時後才處理付運,因中途若出現問題也有機會處理

    • 如訂單透過線上付款閘道收款,請比對客戶的IP國家與訂購者國家是否一致,或利用付款閘道供應商的工具檢視國家地區資料,若有懷疑,請參考付款閘道供應商的指引向顧客索取身份証明的文件,以減少網上詐騙帶來的損失

    • 在一般情況下,“待完成的訂單”是顧客在結帳時系統預先記錄該訂單資料,若順利完成線上付款交易,將自動轉為“已記錄的訂單”,但若顧客沒有完成線上付款或過程中出現問題,則訂單型式仍處於“待完成的訂單”,如檢查線上付款無誤,管理員應手動進行確認


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • 軟件及硬件設備

    軟件及硬件設備


    所有透過Ec2Biz電子商務系統的日常操作無需增設特別的硬件,全部均利用Web Base操作,一套已連接互聯網的電腦及瀏覽器即可完成所有操作。

    但為提高效率,我們建議使用以下設備:
    • Pentium 4 1.6Ghz 或以上中央處理器

    • 256MByte 基本記憶體

    • 60GB或以上的硬碟

    • 65,535色 / 1,024x768 VGA級顯示器

    • Windows XP及Internet Explorer 6.0以上瀏覽器,並開啟Cookies、Java、ActiveX

    另外亦建議準備以下設備,方便目常的產品管理、客戶訂單管理、列印收據或報告、儲存業務資料備份等工作:
    • 黑白或彩色打印機

    • 24x CD-Writer 或 DVD-Writer 光碟機及燒錄器

    • USB 手指型記憶體

    對於展現美觀清晰的產品,能讓客人提高瀏覽興趣,所以亦應設置以下設備:
    • 3.5 Mage Pixel 數碼相機

    • 彩色文件/圖片掃描器

    • 攝影帳幕

    • 背景布幕

    • 攝影專用燈光

    • 相機腳架

    建議準備一些常用的軟件:
    • ACDSee http://www.acdsee.com - 圖片的獲取、管理、瀏覽

    • PhotoImpact http://www.ulead.com.tw/pi/runme.htm - 較為簡易使用的圖片處理軟件

    • Adobe Photoshop http://www.adobe.com/tw/products/photoshop/ - 進階圖片影像處理軟件,功能強大,使用較複雜

    • Adobe Flash Professional http://www.adobe.com/products/flash/flashpro/ - 制作頁面動畫、產品動態介紹

    • Microsoft Office Excel http://office.microsoft.com/excel - 方便進行本系統的匯出、匯入資料

    • Symantec Ghost Solution Suite http://www.symantec.com - 備份軟件,經常備份資料,可避免您的系統毀損帶來的損失

    • 以及一些保護您電腦安全的軟件,例如:Anti-Virus防毒系統、Anti-Spyware反間諜軟件


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • E-Voucher Usage Status

    E-Voucher Usage Status


    透過“已發出禮券狀態”的實時報告,您能隨時掌握已簽發的“電子禮券”,報告的內容包括禮券的寄出日期,啟用資訊等。

    請注意,寄贈的“電子禮券”需要收件者透過“啟用編號”行使禮券,而且跟現金相同,並無使用限制,若需設定具備使用條件的禮券,請參考“優惠禮券管理”。

    進入“已發出禮券狀態”:
    1. 點擊主選單的“電子禮券/優惠禮券”

    2. 點擊左選單的“已發出禮券狀態”

    每項“已發出禮券狀態”包含的資料:
    • 寄件人

    • 收件者

    • 寄出日期

    • 禮券金額

    • 啟用編號

    • 啟用日期

    • 收件者電郵地址

    注意事項:
    • 電子禮券的面值必需視為金額,而不能設成折扣率,請勿混淆

    • 禮券啟用編號由隨機自動產生,每項禮券的啟用編號將不會重復

    • 禮券價值金額的貨幣將根據您商店的“預設貨幣”為基礎

    • 禮券的啟用,必需通過收禮者電郵所附的“啟用編號”,除此以外,並無其他途徑啟用電子禮券

    • 禮券一經寄出,將不能修改或刪除

    • 若顧客將禮券啟用後,在付款結帳後仍有禮券餘值,那餘值將儲存於顧客帳戶裏供下次購物時再使用

    • 顧客可將持有的禮券面值自用,或轉寄全部、部份面值給親友當現金使用(轉寄後的收禮者仍需按照正常程序登記成為會員及結帳)


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Monthly Income Report

    Monthly Income Report


    我們的“網上商店”系統提供專業的“報表及統計”功能,讓您能隨時檢視“即時”及“過往”的業績記錄,令掌握營運更輕鬆。

    每項報表皆具備多種不同的樣式,而且除了能線上檢視外,更可透過您的印表機,將業務數據列印以備參考。

    進入“每月收益報告”:
    1. 點擊主選單的“報表及統計”

    2. 點擊左選單的“每月收益報告”

    每項“每月收益報告”包含的資料:
    • 本地銷售

    • 海外銷售

    • 貨運費

    • 稅項金額

    • 細額附加費

    • 手續費

    • 群組折扣

    • 優惠禮券

    • 電子禮券

    • 現金積分

    “每月收益報告”的顯示範圍:
    • 訂單狀態
      “所有收益狀態”、“所有狀態”、或指定狀態的其中一種方式

    針對“每月收益報告”的動作:
    • 報表樣式
      選擇“棒狀圖”、“文字報表”其中一種樣式

    • 列印
      將當前資料透過印表機列印

    注意事項:
    • 請定期檢視所有報表及統計數據,方能掌握業務進展及變化

    • 所有報表數據屬您的商業機密,切勿隨意向第三者披露

    • 若有使用其他第三方供應商,例如“收款閘道”,基放計算方式、環境因素等,二者的報表數據結果可能並不一致

    • 報表資料屬即時狀態,而過往記錄有可能受其他因素影響,例如管理員對訂單的刪除等,所以資料將與實際稍有差別

    • 報表數據只供參考


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • 業務管理架構

    業務管理架構


    在貴公司採用我們的系統過程裏,除了初次完善的設定後,往後的管理可能會十分繁重,由於在互聯網上潛在著巨大商機和不分國別界限,所以因由開業初期的零碎訂單及客戶查詢,以至貴公司網站及業務續漸被更多人認識,這時會出現大量的客戶查詢及訂單,所以貴公司必須及早作好安排,提高業務效率。

    因為每間公司的業務均不盡相同,我們實難以一一說明,但以下是一些根據現時我們的客戶提供及經整理的重點安排:
    • 新產品的輸入工作

    • 售清產品的刪除或補貨工作(系統對於存量會有提示)

    • 產品的售價、存量、內容的更新

    • 經常校對輸入了的資料並試驗實際模擬交易,找出錯誤的地方並加以修正

    • 整個網站內容訊息定時更新,會讓顧客保持新鮮感

    • 不斷增加網站文字內容,可令各搜尋引擎收集更多資訊,有利提高知名度

    • 定時提供促銷活動,如節日特價品,送贈小額電子禮券吸引舊會員消費

    • 定時為產品報道新消息

    • 為日常訂單收取的信用咭營業金額記錄及整理

    • 定時按實際需要而更新貨運資料及運費調整

    • 定時利用我們的「電子報管理系統」寄發產品新消息給會員以保持聯係

    • 尋找其他網站商店提出合作商機

    • 定時向我們提出需要改善的地方,以利顧客的訂購過程更簡化無誤

    • 定期觀察我們提供的網站報告,比較瀏覽量高低的地區作出相應的宣傳安排

    • 如網上營商是貴公司的重點業務,需多利用各動宣傳媒體,例如於“Yahoo”、“Google”放置廣告,把產品張貼到知名的拍賣網如“EBay.com”、“雅虎拍賣網”等

    Please be aware we does not participate in any management and not assume responsibility and support for third party providers.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Pre-Sale Services

  • Specific refund conditions based on method of payment

    Specific refund conditions based on method of payment


    Cash / Bank Deposit / Cheque:
    We will refund your money back to the account you sent payment from, mail a cheque, or via PayPal. Your PayPal account must be considered "Verified" by PayPal, open, and in good standing with PayPal for us to refund money.

    PayPal:
    For orders paid via PayPal we will refund money to your PayPal account only. Your PayPal account must be considered "Verified" by PayPal, open, and in good standing with PayPal for us to refund money.

    Credit Card:
    For security reasons the credit card you use to purchase any of Focus Network Company products must be valid when you request a refund. We cannot refund to a credit card that has expired or been cancelled.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • What are your DNS servers?

    What are your DNS servers?


    Please refer to:

    How to point my existing domain name to "Focus Network Company" server?

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Privacy Policy for your account

    Privacy Policy for your account


    We will never under any circumstance - rent, sell, exchange or in any way make your information available to third parties, unless legally required to do so.

    For international domain, ICANN does require that you receive one email per year to verify and update your contact information on your domain.

    Also, confirmation emails for ordering, domain name registrations and transfers, along with instructional email to activate services will still be sent to you.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How to apply special price for international domain

    How to apply special price for international domain


    We are offering domain name registration for the unbelievable low price.

    This offer is for a limited time only. Act fast while quantities last.

    You must purchase following plan offered on our site at the same time you new register your domain name to qualify.

    • E-Store
    • Linux Web Hosting
    • Website Design & Development


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Newsletter / E-mail Help

    Newsletter / E-mail Help


    As a subscriber of www.ec2link.com newsletters, you need to add www.ec2link.com to your address book to continue to receive these emails.

    Please follow the directions at this link: Have you added the www.ec2link.com addresses to your e-mail address book? for your particular e-mail provider.

    You need to add www.ec2link.com to your address book:


    Please choose your e-mail provider below for specific instructions on adding www.ec2link.com to your address book:

    Hotmail
    • Open the e-mail.

    • Click "SAVE ADDRESS" at the top of the message header.

    • Click "OK" on the next screen.

    Yahoo
    • Open the e-mail.

    • Click "ADD TO ADDRESS BOOK" next to the FROM address.

    • Click "ADD TO ADDRESS BOOK" again.

    Outlook Express
    • Open the e-mail.

    • Right-click on the FROM name.

    • Click ADD TO ADDRESS BOOK in the menu.

    • Click OK on the Properties pop-up.

    Netvigator.com (NETMail)
    • Click "ADD ADDRESS" on the screen of book address.

    • Input a new address to field:

    • Click "SAVE" on the bottom.

    i-cable.com
    • Click "ADD ADDRESS" on the screen of book address.

    • Input a new address to field:

    • Click "SAVE".

    You may need to contact your email provider to get more information.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

General Information

  • WordPress

    WordPress


    WordPress is a state-of-the-art publishing platform with a focus on aesthetics, web standards, and usability. WordPress is both free and priceless at the same time.

    More simply, WordPress is what you use when you want to work with your blogging software, not fight it.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • E-Mail Returned Messages

    E-Mail Returned Messages


    錯誤代碼可能發生原因
    554 permanent problems with the remote server mx.ec2biz.com解析不到ec2biz.com的mx記錄。
    Diagnostic-Code: X-Postfix; host ec2biz.com[123.123.123.123] said: 550 5.1.1
    User unknown;
    rejecting (in reply to RCPT TO command)
    對方的服務器的退信是說明用戶名在它的郵局上不存在。
    jnj1-1588-mail1.customer.global.fici.com[123.123.123.123] said: 554 5.7.1
    This site does not accept .wmz attachments (in reply to end of DATA command)
    退信問題是因為對方的服務器不接受.wmz的附件,可以試下把附件壓縮成RAR或ZIP的文件再發送。
    Final-Recipient: rfc822; v.noel@fici.com
    Action: failed
    Status: 5.0.0
    Diagnostic-Code: X-Postfix; host mxmta.fici.com[123.123.123.123] said:
    554 #5.3.0 Server Error (in reply to end of DATA command)
    這個退信是來自123.123.123.123的,說服務器錯誤。應該讓對方的網管檢查。
    host mail.ec2biz.com[123.123.123.123] said: 553
    Sender address rejected: not logged in (in reply to MAIL FROM command)
    有兩種情況,一種是發信時OUTLOOK的SMTP身份驗證沒有打勾,一種是發信時SMTP的IP不是我們郵局的IP。
    看到這種退信就要先看解析是否正確。並確認客戶端的設置沒問題。如果都ok再到服務器上確認是否跟同域驗證有關。
    message size 2397844 exceeds size limit 2097152 of
    server ec2biz.com[123.123.123.123]
    提示您發送的郵件過大
    Host or domain name not found. Name service error for
    name=ec2biz.com type=A: Host found but no data record of requested type...
    這封退信是因為您在發信時我司郵局服務器無法正常解析到fici.com.hk這個域名的郵局服務器IP,或者有可能是因為對方 ec2biz.com 所使用的DNS服務器反應慢原因造成的,此種情況有時會造成郵件發送不了,如果郵件沒有發出去只要重新發送一次即可,出現這種錯誤是由於網絡環境原因導致查詢不到IP,偶爾都會有的,特別是一些域名是通過國外DNS進行解析。是很常見的,因為網絡牽涉到的東西太多了。
    host sbcmx1.ec2biz.com[123.123.123.123] said: 553 5.3.0
    ylpvm07, DNSBL:To request removal of, 255.255.255.255, send the complete
    error message in an E-mail to removeme@sbc.ec2biz.com (in reply to MAIL FROM command)
    應該是123.123.123.123這個IP被對方拉入黑名單導致的。需要發郵件到removeme@sbc.ec2biz.com申訴。
    host mxcanada.fici.com[123.123.123.123] said: 550
    Command RCPT User not OK (in reply to RCPT TO command)
    郵箱jacobkatz@fici.com有問題。550的錯誤通常跟帳號有關係,需要確認該郵箱是否存在或建起這個郵箱目錄是否完整等,具體請諮詢該服務器網管。
    (yellobox@fici.com>: host mx5.fici.com[123.123.123.123] said: 554 qq
    Sorry, no valid recipients (#5.1.3) (in reply to end of DATA command)
    不是有效的收件人,請客戶查看下接收者地址是否正確。
    MX-record resolution of [fici.com] in progress (DNS Server: 123.123.123.123)...
    Name server reports domain name unknown.
    Attempting SMTP connection to [ec2biz.com : 25]
    A-record resolution of [ec2biz.com] in progress (DNS Server: 123.123.123.123)...
    Name server reports domain name unknown.
    可以判斷是因為接收方郵局的mx沒有做或者做錯,另外也有可能是接收方郵局DNS設置錯誤造成的。這個跟第七個是一樣的。
    host mx.mail.126.com[123.123.123.123] said: 554 sender is
    rejected: 0. (in reply to MAIL FROM command)
    這是126.com封了我們郵局IP:218.5.*.*
    conversation with spam.ec2biz.com[123.123.123.123] timed out while sending message body連接此spam.ec2biz.com此服務器超時,可重發看看。
    permission denied. Command output: maildrop:
    maildir over quota. maildrop: maildir over quota.
    接收方信箱已經滿或者是發送方發送的郵件大小超出對方的接收郵件限額。
    The Postfix program
    test@fici.com>: host 127.0.0.1[127.0.0.1] said: 550 5.7.1 Message
    content rejected, UBE, id=25443-10 (in reply to end of DATA command)
    從這個退信來看。是因為郵件內容有問題被對方服務器拒絕收信。估計對方服務器可能做了關鍵字過濾。
    The Postfix program
    (info@fici.com>: host fici.com[123.123.123.123] said: 550 5.7.1
    Unable to relay for info@fici.com (in reply to RCPT TO command)
    這是對方服務器返回退信,是對方問題,提示對方服務器收到郵件後不能轉給它下面的用戶:info@fici.com
    The Postfix program
    host ec2biz.com[123.123.123.123] said:
    550 domain [china-channel.com] mismatches client ip 255.255.255.255. See http://202.100.64.111:8080/user/pbl/v.do?k=467736946847 (in reply to RCPT TO command)
    此時可點擊以上鏈接,在打開的網頁中會出現相應的郵局退信提示。按頁面上的要求輸入驗證碼提交要求對方接受的請求,操作成功後會出現:操作成功!您已經加入到收件人的白名單中。請重新發送之前被拒絕的郵件。
    The Postfix program
    host mx3b.ec2biz.com[123.123.123.123] said:
    451 mta111.mail.ec2biz.com Resources temporarily unavailable. Please try again later [#4.16.5]. (in reply to end of DATA command)
    資源臨時無法獲得,請重新發送。
    如果一直存在問題,可建議客戶聯繫對方查看原因。
    The Postfix program
    host mx3.hotmail.com[123.123.123.123] said: 550 Requested action not taken: mailbox unavailable (in reply to RCPT TO command)
    host modusgate3.ec2biz.com[123.123.123.123] said:
    550 5.1.1 is not a valid mailbox (in reply to RCPT TO command)
    mxdplate@fici.com用戶不存在。
    The Postfix program
    command line usage error. Command output:
    sendmail: fatal: Recipient addresses must be specified on the command line or via the -t option postdrop: warning: stdin: unexpected EOF in data, record type 78 length 76 postdrop: fatal: uid=12346: malformed input
    此類問題通常是跟蹤設置的問題,需要查看客戶跟蹤設置是否有問題,如果客戶設置自己跟蹤自己,讓客戶取消這個設置。否則會引起出錯。
    The Postfix program
    host mail.fici.com[123.123.123.123] said:
    553 5.3.0 ... No such user (in reply to RCPT TO command)
    跟上面的一樣murphyb@fici.com用戶不存在。
    The Postfix program
    host mail.fici.com[123.123.123.123] said:
    550 5.7.1 Requested action not taken: message refused (in reply to end of DATA command)
    信息被拒絕,具體要客戶聯繫對方查看原因。
    The Postfix program
    host incoming.fici.com[123.123.123.123] said:
    450 SPF error: SPF record error: DNS error while looking up sirio.cn A: query timed out (in reply to RCPT TO command)
    估計是由於對方服務器所在的網絡有問題導致無法識別到我們郵局的DNS解析,請檢查當地的網絡。
    The Postfix program
    host mta-v1.mail.fici.com[123.123.123.123] said:
    451 Message temporarily deferred - [170] (in reply to end of DATA command)
    這個是客戶郵局郵箱發送的郵件在隊列中延遲比較久導致無法發送到對方的服務器,請重新發送該郵件就可以了。
    The Postfix program
    host mail.fici.com[123.123.123.123] said:
    550 , Recipient unknown (in reply to RCPT TO command)
    接收地址錯誤或不存在
    The WorldPost program
    host inbound.fici.com[123.123.123.123] said:
    554 5.7.1 The message from () with the subject of (Fw: comments) matches a profile the Internet community may consider spam. Please revise your message before resending.
    這個退信也是對方認為:您發送郵件的標題帶有:Fw: comments 字眼,而對方被過濾了。
    The Postfix program
    (expanded from <"hw:ventas"@fici.com>): host mail3.ec2biz.com[123.123.123.123] said:
    552 sorry, the spam message is detected (#5.6.0) (in reply to end of DATA command)
    退信是對方服務器返回的,其認為客戶所發郵件帶有SPAM內容被拒。
    The Postfix program
    lost connection with paladin2.fici.com[123.123.123.123] while sending end of data -- message may be sent more than once
    基本上是網絡問題,導致在發郵件時丟失連接。
    The Postfix program
    host mailin-03.mx.fici.com[123.123.123.123] said: 421-:
    (DNS:NR) http://postmaster.info.aol.com/errors/421dnsnr.html 421 SERVICE NOT AVAILABLE (in reply to end of DATA command)
    接收方要求郵局服務器要反向解析。
    host mx2.fici.com[123.123.123.123] said:
    553 5.5.4 Host name(mail.mail155.fici.com) is not match with your ip(218.85.134.155), maybe it's bogus. (in reply to end of DATA)
    對方認為我們的IP是偽造,這是對方的設置問題,請對方把我們的IP或此域名加入白名單就行了。
    (hcc@fici.com>: host mx1c9.fici.com[123.123.123.123] said:
    550 5.7.1 This message does not comply with required standards. (in reply to end of DATA command)
    該問題應該是網絡聯接有問題,導致的退信,請重發。
    connect to 123.123.123.123[123.123.123.123]: server > dropped connection without sending the initial SMTP greeting.國際間網絡接口問題、連接收件人服務器發送郵件的時候,連接中斷,一般是網絡問題,請多試幾次。
    host gmail-smtp-in.l.google.com[123.123.123.123] said: 551 > User not local; please try (in reply to RCPT TO command)發送出去的郵件被國家安全防火牆過濾而退回,請測試不用info@發送郵件是否能成功到達收件人信箱,因前段時間發現很多info@的發件人均被國家防火牆給屏蔽。
    [slave.mail113.fici.com.11963.1171008600] smtp session from 123.123.123.123/(null)->(null) is blocked(action:0) by antispam gateway,(block stage:1)[[Dynamic helo/IP pcd748243.netvigator.com/123.123.123.123]] [2007-02-09 16:10:00] [slave.mail113.fici.com.11963.1171008600] quit SMTP session.因為發件方郵局使用的是動態ip,所以被過濾,請用固定ip的郵局發送郵件就不會被過濾。
    Helo cirocomm.com.tw 's A or MX rec but source IP 123.123.123.123(123-123-123-123.HINET-IP.hinet.net) is dynamic.發件人連過來的IP跟其HELO的域名不一致,且是hinet的動態IP,系統不接受。
    # telnet 123.123.123.123 25
    Trying 123.123.123.123...
    Connected to rmail-154.fici.com (123.123.123.123). Escape character is '^]'.
    554 5.7.1 *.*.*.*: Connection refused. Your IP address is blocked(anti-spam).
    Connection closed by foreign host.
    先檢查一下郵局是否有反向解析功能nslookup + 123.123.123.123 25,如果有就說明我們的IP地址被對方給屏蔽了,聯繫收信方的網絡管理員幫忙解除屏蔽。
    The user does not accept email in non-Western (non-Latin) character sets.
    --- Below this line is a copy of the message.
    Received: (qmail 17475 invoked from network); 21 Mar 2007 08:57:26 -0000
    Received: from pre-smtp27-01.prod.mesa1.fici.com ([123.123.123.123])
    (envelope-sender ) by smtp01-02.prod.mesa1.fici.com (qmail-ldap-1.03) with SMTP for ; 21 Mar 2007 08:57:26 -0000
    Received: (qmail 14651 invoked from network); 21 Mar 2007 08:57:26 -0000
    Received: from unknown (HELO slave.mail175.fici.com) ([123.123.123.123])
    The user does not accept email in non-Western (non-Latin) character sets.
    發件人寫信時用的編碼不是標準編碼格式,請用標準編碼編寫郵件發送即可。
    host mail-scan.fici.com[123.123.123.123] said:
    554 Service unavailable; Client host [mail.mail3.fici.com] blocked using rhsbl.ahbl.org; Domain used in spam/phish/scam, or owned by a spam source.
    Access is not allowed. (in reply to RCPT TO command)
    這是對方服務器封掉我們服務器mail.mail3.fici.com的域名,這是對方認為從我們服務器上投遞太多的垃圾郵件過去導致被封的,讓客戶聯繫對方網管解封吧。
    Final-Recipient: rfc822; shirley.ying%walkersha.com._cn@walker-freight.com
    Action: failed
    Status: 5.0.0
    Diagnostic-Code: X-Postfix; host webmail.fici.com[123.123.123.123] said:
    554 : Recipient address rejected: Relay access denied (in reply to RCPT TO command)
    對方服務器拒絕接收Xmail郵件退信提示信息一般為:Recipient address rejected: Relay access denied或者552 Error: content rejected原因是對方郵件服務器將Xmail郵件屏蔽掉了。煩請您將退信按附件的形式轉發給我們,我來做一下具體的測試,判斷問題原因,之後會主動聯絡對方,說明我們的服務器信息並且商量問題的解決方法。同時也希望您能夠使用其它的信箱向對方反映這個問題,向對方聯絡網管說明情況,以確保可以早日解決。
    host email.fici.com[123.123.123.123] said:
    555 Recipient verification failed for [crafts@fici.com] (#5.1.1) (in reply to RCPT TO command)
    客戶郵箱中的「我的SMTP服務要求身份驗證」要選擇,另外注意郵箱名為完整的郵箱名稱。
    inal-Recipient: rfc822; lexus@fici.com
    Action: failed
    Status: 5.0.0
    Diagnostic-Code: X-Postfix; host 127.0.0.1[127.0.0.1] said:
    550 lexus@fici.com:user locked (in reply to end of DATA command)
    發件人被鎖定直接退回去的,並不是發送給發件人服務器才退的,檢查服務器查明被鎖定的原因。
    qmail-forward: fatal: This message is looping: it already has my Delivered-To line. (#5.4.6)退信表明用戶stephen@fici.com設置了自動轉發,同時對方(轉發的用戶)同樣自動轉發給這個用戶,這樣的話,造成了循環,所以需要請這個用戶將一方的自動轉發去掉就可以了!
    command line usage error. Command output:
    sendmail: fatal: Recipient addresses must be specified on the command line or via the -t option.
    這是客戶在郵局管理平台設置跟蹤設置時,跟蹤人地址設置為空導致的,請更改過來.
    如果您按照我們頁面的outlook express設置方法設置完畢後,仍然不能正常使用,那麼您就要看看outlook具體的出錯信息裡面的錯誤號是多少?根據錯誤號和下表進行比對,一般來說,大多數的問題都可以解決。


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • OpenX

    OpenX


    OpenX (phpAdsNew) is an open-source ad server, with an integrated banner management interface and tracking system for gathering statistics.

    With OpenX you can easily rotate paid banners and your own in-house advertisements.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • EGROUPWARE

    EGROUPWARE


    eGroupWare is many things. It is a very flexible pluggable framework capable of hosting applications like a group calendar, AddressBook, Email, accounting ledger, inventory, and whatever else your can think of. These applications can share a common user store, and a flexible Access Control List (ACL) system to control access and information sharing. At it's core there is the phpgwapi, an API written for php, that provides some very useful functions and tools for developers, including the user store, which has several back ends, database abstraction, and a flexible templating system. Applications are then written using the phpgwapi and phpgw framework to provide web based tools to users.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Links

    Links


    Links is a basic, yet fully functional online Link management system that you may use as a framework to create an expanded system or use 'as is'.

    You may use it as a framework to create an expanded system or use 'as is'. Features include: link information such as name, category, description and url; list of recently added links; description search by keyword; users can add new links for approval; multi-level categories; administration and approvals of links; administration of users / members; administration of categories.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Domain Names Knowledge

  • How to transfer my existing domain name to "Focus Network Company"?

    How to transfer my existing domain name to "Focus Network Company"?


    When you start using your new hosting account or E-Store with us, it may be quite inconvenient to leave your domain name to be managed by your old host. If you do that you will have to communicate with two different organizations: one will be providing the hosting services or E-Store for your website and the other will be providing domain registration services for your website.

    In order to move your existing domain and manage it together with your "Focus Network Company" hosting account with you just need to order the "Domain Transfer Service".

    Requirements for successful domain name transfer

    • The domain name to be transferred is not in 'Locked' Status.
    • The customer has access to the administrative contact email for the domain.
    • The customer can provide "Focus Network Company" with the domain EPP key code, applying to domains for which there is such a code.
    • There are more than 15 days till the domain name expiration date.
    • The domain name was registered for the first time more than 60 day ago.
    • The domain name has one of the following extensions: .com .net .org .us .biz .info .name.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How to point my existing domain name to "Focus Network Company" server?

    How to point my existing domain name to "Focus Network Company" server?


    Using your existing domain name with "Focus Network Company" service is easy! You simply have to point it to your account by replacing your old host DNS settings with our domain name server ones.

    Below are our DNS information:

    • ns1.powersx.com
    • ns2.powersx.com

    In case you do not have access to such a management tool, you need to contact your Domain Registrar to change the DNS settings for you.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Who can register a .US domain name?

    Who can register a .US domain name?


    Any United States citizen or permanent resident, as well as any business or organization with a bona fide presence in the U.S., can register a .us domain name.

    One of the following eligibility requirements must be met:

    • A natural person (i) who is a citizen or permanent resident of the United States of America or any of its possessions or territories or (ii) whose primary place of domicile is in the United States of America or any of its possessions, or
    • Any entity or organization that is incorporated within one of the fifty (50) United States states, the District of Columbia, or any of the United States possessions or territories or (ii) organized or otherwise constituted under the laws of a state of the United States of America, the District of Columbia, or any of its possessions or territories, or
    • An entity or organization (including federal, state, or local government of the United States, or a political subdivision thereof) that has a bona fide presence in the United States.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How do I change DNS records if my domain is registered with Directnic?

    How do I change DNS records if my domain is registered with Directnic?


    If your domain is registered with Directnic and you want to use Focus Network Company web hosting or E-Store service, you'll just need to follow these simple steps in order to point the domain to our name servers.

    1. Log in to your Directnic account and click on the Domain Manager link. http://www.directnic.com

    2. Click on the Change Nameserver Information icon located to the right of your domain name, under the Options heading.
    3. Replace the nameserver information listed with the below.
      ns1.powersx.com
      ns2.powersx.com
    4. Click on the Modify button at the bottom of the page and you're done.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How do I change DNS records if my domain is registered with GoDaddy?

    How do I change DNS records if my domain is registered with GoDaddy?


    If you recently purchased Focus Network Company web hosting or E-Store, but your domain name was previously hosted somewhere else, you will need to change your DNS information to the follow these simple steps:

    1. Log in to the GoDaddy Account Manager. http://www.godaddy.com
    2. Select Manage Domains from the Domain Names dropdown menu or the Manage Your Account list.
    3. Select the domain name you wish to modify using the checkboxes and then click Set Nameservers Icon.
    4. Select Custom nameservers (I host my domains elsewhere.).
    5. Enter our name server information to Nameserver 1 and Nameserver2 from below.
      ns1.powersx.com
      ns2.powersx.com
    6. Click OK at the bottom.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Linux Web Hosting

  • PHP - How to parse .php files as PHP5

    PHP - How to parse .php files as PHP5


    By default .php files are parsed as PHP4 on ec2Link.com Website Hosting servers.

    All files extension in .php, .php3, and .php4 are handled by PHP4.
    All files extension in .php5 are handled by PHP5.

    If you prefer that all files be parsed as PHP5, please create or change the .htaccess file with the following line:

    AddHandler fcgid-script .php

    Upload this file into the root of your domain(e.g. httpdocs). The changes take effect immediately.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • PHP - How to define session.save_path

    PHP - How to define session.save_path


    If you can’t modify PHP.INI global configuration file, or just want to make the change affect Joomla! or Mambo application only, you must create or edit the .htaccess file in the installation directory for Joomla! or Mambo, and add the following line:

    php_value session.save_path '/var/www/vhosts/domainname/httpdocs/sessions'

    Change the /sessions to a folder that is writable(chmod 0757) and prefer to be a session saved folder by you which has been created first.

    * Where domainname is your domain name.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How to running a ASP.NET page

    How to running a ASP.NET page


    Sorry, Our servers are running under Linux, we are unable to provide ASP.NET on Linux.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How to enable Mod-Rewrite Module

    How to enable Mod-Rewrite Module


    This module uses a rule-based rewriting engine (based on a regular-expression parser) to rewrite requested URLs on the fly. It supports an unlimited number of rules and an unlimited number of attached rule conditions for each rule, to provide a really flexible and powerful URL manipulation mechanism. The URL manipulations can depend on various tests, of server variables, environment variables, HTTP headers, or time stamps. Even external database lookups in various formats can be used to achieve highly granular URL matching.

    In order to enable Mod_Rewrite for your site you should create a text file called .htacccess in the directory where you wish the rewrite rules to apply.

    The first line of this text file should be:
    RewriteEngine On

    After that you can place your rewrite rules. Here are some examples for Joomla's SEF option:
    RewriteCond %{REQUEST_FILENAME} !-f
    RewriteCond %{REQUEST_FILENAME} !-d
    RewriteCond %{REQUEST_URI} (/|.htm|.php|.html|/[^.]*)$ [NC]
    RewriteRule ^(content/|component/) index.php

    Many applications come with ready to use rewrite rules that can be found in a file called htaccess.txt.

    Upload this file into the root of your domain(e.g. httpdocs). The changes take effect immediately.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How to publish to a server from iWeb using integrated FTP

    How to publish to a server from iWeb using integrated FTP


    In this tutorial you're about to learn how to upload your website content via FTP client software called iWeb.

    iWeb is a template-based WYSIWYG website creation tool developed by Apple Inc. Users can then publish their websites to MobileMe or another hosting service.

    Designing a website may seem difficult, but with iWeb, it's easily within your reach. Create your site using themes. Customize it with photos, movies, text, and widgets. Then publish to MobileMe or any other hosting service. iWeb even notifies Facebook when your site changes and adds a link to your profile so your friends stay up to date.

    FTP Server:
    • ftp.domainname.com (example)

    User Name:
    • ftp_domainnamecom (example)

    Password:
    • Please see your configuration email

    Host Directory:
    • /httpdocs/ for normal web pages (http)
    • /httpsdocs/ for secure pages (https)

    Home Page File:
    • index.html or index.htm or index.php (lower case)


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Email Tutorial

  • Eudora 6 For PC Email Tutorial

    Eudora 6 For PC Email Tutorial


    In this tutorial we will learn how to set up Eudora 6 for PC as your email client.

    What you will Need:

    • A valid email account, if you haven't created an email account yet please log into your Control Panel and set up an email account.
    • An email client. This tutorial uses Eudora, which is available for PC and MAC.


    Eudora is an email package that is free to download from http://www.eudora.com Eudora has three modes -- Sponsored, Paid, and Light. Sponsored mode gives you the full-featured product, but displays ads on part of your screen. The ads are relatively unobtrusive. Paid mode gives you the same thing as Sponsored mode, without the advertisements, but you need to pay for and register it. Light mode is Eudora without the bells and whistles, but also without advertisements.

    When you install Eudora it will be in Sponsored mode by default. You can change the mode by choosing 'Payment & Registration' from the help menu.

    These instructions assume that you are using Eudora 6.x in Sponsored mode for Windows 98/Me/2000/XP. The configuration might be slightly different for other versions of Eudora.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How to setup your email account on iPhone & iPad Mobile Device

    How to setup your email account on iPhone & iPad Mobile Device


    Configuring your iPhone device to receive mail from your hosted email accounts is a very easy process.

    This tutorial will give you a simple guide on the steps you need to perform to easily access your domain email accounts on the go with your iPhone device.

    Currently tested devices are:
    • Apple iPhone 3
    • Apple iPhone 3GS
    • Apple iPhone 4
    • Apple iPhone 4S
    • Apple iPhone 5
    • Apple iPhone 5S
    • Apple iPhone 5C
    • Apple iPad
    • Apple iPad2
    • Apple iPad Air
    • Apple iPad mini
    • Apple The New iPad
    • Apple iPod touch
    • Apple iOS 3
    • Apple iOS 4
    • Apple iOS 5
    • Apple iOS 6
    • Apple iOS 7


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • What is the maximum email size I can send and receive ?

    What is the maximum email size I can send and receive ?


    The maximum email size you can send and receive through our mail servers is 50 MByte. Anything bigger then that will be automatically bounced.

    For bigger files you have to use your FTP!

    And the maximum amount of emails which can be send out per hour is 30 emails from one account or 60 emails per domain and 300 emails per day, Focus Network Company reserves the violation of any of the foregoing may result in immediate deactivate or termination upon any indication of such activity without notice.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Mozilla Thunderbird For Mac OSX Email Setup Tutorial

    Mozilla Thunderbird For Mac OSX Email Setup Tutorial


    In this tutorial you will learn how to setup Mozilla Thunderbird as an email client on your Mac OSX.

    What you will Need:

    • A valid email account, if you haven't created an email account yet please log into your Control Panel and set up an email account.
    • An email client. This tutorial uses Mozilla Thunderbird, which is a free opensource email client.


    Thunderbird is a standalone version of the Mozilla Mail client. It offers sophisticated mail management features without the associated Web browser. These instructions assume that you are using Thunderbird 0.5 (or greater) for MacOS X. The configuration might be slightly different for other versions of Thunderbird.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Outlook Express Setup Tutorial

    Outlook Express Setup Tutorial


    In this tutorial we will learn how to setup Outlook Express for use with your new hosting email account.

    What you will Need:

    • A valid email account, if you haven't created an email account yet please log into your Control Panel and set up an email account.
    • An email client. This tutorial uses Outlook Express, which is a pre-installed component of Windows.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

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Glossary

  • URL

    URL


    A Uniform Resource Locator(URL), is a compact string of characters used to identify or name a resource. The main purpose of this identification is to enable interaction with representations of the resource over a network, typically the World Wide Web, using specific protocols. URIs are defined in schemes defining a specific syntax and associated protocols.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • SSL

    SSL


    Transport Layer Security (TLS) and its predecessor, Secure Sockets Layer (SSL), are cryptographic protocols which provide secure communications on the Internet for such things as web browsing, e-mail, Internet faxing, instant messaging and other data transfers. There are slight differences between SSL 3.0 and TLS 1.0, but the protocol remains substantially the same. The term "TLS" as used here applies to both protocols unless clarified by context.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • PNG (Portable Network Graphics)

    PNG (Portable Network Graphics)


    PNG (Portable Network Graphics) is a bitmapped image format that employs lossless data compression. PNG was created to improve and replace the GIF format, as an image-file format not requiring a patent license.

    PNG is pronounced "ping" , but can be spoken "P-N-G" to avoid confusion with network tool ping. PNG is supported by the libpng reference library (platform-independent), with C functions for handling PNG images.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • TIFF (Tagged Image File Format)

    TIFF (Tagged Image File Format)


    Tagged Image File Format (abbreviated TIFF) is a file format for mainly storing images, including photographs and line art. Originally created by the company Aldus, jointly with Microsoft, for use with PostScript printing, TIFF is a popular format for high color depth images, along with JPEG and PNG.

    TIFF format is widely supported by image-manipulation applications such as Photoshop by Adobe, GIMP, Ulead PhotoImpact, and Photo-Paint as well as Paint Shop Pro by Corel, by desktop publishing and page layout applications, such as QuarkXPress and Adobe InDesign, and by scanning, faxing, word processing, optical character recognition, and other applications.

    TIFF was chosen as the native format for raster graphics in the NeXTstep operating system, and this TIFF support carried over into Mac OS X. Adobe Systems, which acquired the PageMaker publishing program from Aldus, now controls the TIFF specification, although it has not had a major update since 1992 (several technical notes have been published with minor extensions to the format).

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Internet Protocol

    Internet Protocol


    Internet Protocol (IP) is a unique address that certain electronic devices use in order to identify and communicate with each other on a computer network utilizing the Internet Protocol standard (IP)—in simpler terms, a computer address. Any participating network device—including routers, computers, time-servers, printers, Internet fax machines, and some telephones—can have their own unique address.

    An IP address can also be thought of as the equivalent of a street address or a phone number (compare: VoIP (voice over (the) internet protocol)) for a computer or other network device on the Internet. Just as each street address and phone number uniquely identifies a building or telephone, an IP address can uniquely identify a specific computer or other network device on a network.

    IP addresses can appear to be shared by multiple client devices either because they are part of a shared hosting web server environment or because a proxy server (e.g., an ISP or anonymizer service) acts as an intermediary agent on behalf of its customers, in which case the real originating IP addresses might be hidden from the server receiving a request. The analogy to telephone systems would be the use of predial numbers (proxy) and extensions (shared).

    IP addresses are managed and created by the Internet Assigned Numbers Authority (IANA). The IANA generally allocates super-blocks to Regional Internet Registries, who in turn allocate smaller blocks to Internet service providers and enterprises.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Industry News

  • Parallels Plesk Sitebuilder Adds New Features

    Parallels Plesk Sitebuilder Adds New Features


    Parallels' new release of Plesk Sitebuilder software helps customers with new features.

    Parallels Plesk Sitebuilder 4.2 integrates the Fotolia online micro-priced image marketplace into the software's WYSIWYG editor, allowing users to browse and buy photos directly from the Fotolia gallery without leaving the wizard. The software also includes a new design module featuring SitePal speaking avatar technology by Oddcast. SitePal enables users to deploy animated, talking characters on any website.

    "Parallels Plesk Sitebuilder 4.2 takes website creation to a whole new level with innovative features that are tightly integrated into the software to improve ease of use," said Serguei Beloussov, CEO of Parallels. "The new version of Parallels website creation software demonstrates our commitment to delivering open solutions based on the Parallels Open Platform to help service providers add value to their offerings."

    Parallels Plesk Sitebuilder is a next-generation, scalable website-building application that can be integrated into any business process for hosting providers, ISPs, registrars and telecoms. The software's easy-to-use, five-step wizard and 14 dynamic modules make this software a powerful and flexible solution. It is designed to work with hosting platforms that use the new Application Packaging Standard (APS), such as the Parallels Plesk Control Panel.

    The Parallels Open Platform enables hosting with Parallels virtualization and automation technology through integration with a wide range of third-party applications and systems. The APS Standard (APS), a key element of the platform, is used by ISVs and service providers to seamlessly integrate applications to offer to the more than 10 million businesses and individuals that use Parallels products.

    Availability
    Parallels Plesk Sitebuilder 4.2 is available now for the Linux/Unix and Windows platforms. It can be downloaded via the Parallels Plesk Application Vault at http://www.parallels.com/en/products/sitebuilder/ .

    About Parallels - Optimized Computing
    Parallels (formerly SWsoft) is a worldwide leader in virtualization and automation software that optimizes computing for consumers, businesses, and service providers across all major hardware, operating systems, and virtualization platforms. Founded in 1999, Parallels is a fast-growing company with 900 employees in North America, Europe, and Asia.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • LinkWithin related posts widget with photo thumbnails

    LinkWithin related posts widget with photo thumbnails


    LinkWithin是最近很紅的相關文章外掛,它改變以往以超連結文字顯示相關文章的做法,而是採用縮圖模式來顯示相關文章。只你網誌支援javascript,然後註冊認證後,你會拿到一串代碼,把代碼貼在網誌上,該程式碼就會自動偵測您的文章並以縮圖模式顯示相關文章!

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • 如何利用異地備份隬補防毒軟件的不足

    如何利用異地備份隬補防毒軟件的不足


    從世衛在2009年4月24號發出的第一個人類豬流感個案開始,至今已有76個國家和超過3萬感染個案而豬流感病毒變種的問題也成為了全球關注的話題。其實在電腦的世界,惡性攻擊病毒每天在不斷的增加、更新和改變,而企業往往就因為病毒入侵而造成數據丟失和摧毀的受害者。如何防範數據丟失帶來的災難性影響,是企業I.T.部門經常要面對的挑戰。

    企業單靠病毒掃描軟件並不足夠

    根據美國FBI 2005的研究指出,約84%的公司會受到惡性病毒的攻擊。另外,美國網絡安全協會(Cyber Secure Institute) 的報告指出,企業為了清除各項病毒的花費高達90億美元!無論您為電腦做再好的隔離措施,例如擁有最新的防病毒軟件和頻密的病毒掃描,病毒也可以找到辦法入侵電腦系統然後摧毀公司重要的檔案,例如客戶清單、合約和訂單等等。公司因為數據丟失和內部電腦系統故障影響而到商譽也絕非金錢能隬補。所以,企業要防範數據丟失帶來的災難性影響,單靠病毒掃描軟件並不足夠。

    設立災難性回復方案才能治本

    其實要解決以上問題就要從根本著手,第一步就是要為企業電腦系統設立有效和快速的災難復原方案 (Disaster Recovery Solution),而當中最重要的一環便是為每台電腦作鏡像備份(Image Backup),這樣,當遇到病毒入侵造成數據丟失,企業便可快速地把事先備份好電腦鏡像直接恢復到電腦上,把受到感染或是有故障的電腦復原到正常狀態,確保企業持續運作,儲存於電腦內的業務數據亦能得以保存。

    有資深企業備份經驗的Ahsay 銷售部經理候健生指出:「如何為企業設立有效和快速的災難復原方案是一個很大的課題,大小企業都需要正視。但對中小企來說,由於資源所限,加上公司內未必有專門負責I.T.方面的人員,所以很多中小企都未有實行。其實坊間都有不少能夠提供鏡像備份(Image Backup)的備份軟件,可以滿足基本備份需要。但這些軟件只能夠作本地備份,一旦公司的電腦受到病毒侵襲,用作儲存備份的電腦或伺服器亦可能已經中毒,導致已備份的鏡像無法還原而不能做到災難復原。所以企業應選擇具備異地鏡像備份的備份軟件,才能確保災難復原能發揮功效,因為就算本地公司內所有電腦和伺服器都已經中毒,儲存於異地的鏡像備份數據亦不會受到感染,企業便可快速地把電腦鏡像直接從異地恢復到電腦上,達至災難復原的目的。而Ahsay Backup Software 是市場上少數可以做到異地鏡像備份的企業備份方案。」

    關於Ahsay

    Ahsay Systems Corporation (亞勢系統有限公司) 建基於香港,目前在世界各地已擁有超過2, 900個服務合作夥伴和經銷商,並有超過90萬用戶安裝了Ahsay Backup Software備份軟件。

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • 33 Million Domains Registered in 2007

    33 Million Domains Registered in 2007


    Report released by VeriSign, shows that over 33 Million domain names were registered in 2007, bringing the total up to 153million domains.

    Below is a summary of the report:

    In the last quarter of 2007, the base of domain name registrations grew 27 percent over the fourth quarter of 2006 and five percent over the third quarter of 2007… The total base of Country Code Top Level Domain Names (ccTLDs) was 58 million, a 33 percent increase year over year and a six percent increase quarter over quarter. Across all of the gTLDs and ccTLDs, .com has the highest base followed by .de (Germany), .net and .cn (China). The fifth spot is shared by .uk (United Kingdom) and .org. with approximately the same size base of domain name registrations.

    This release also states that the adoption of IPv6 has been relatively slow in the United States as compared to Asia and Europe. More than 100 domain name registries (i.e. top-level domain managers) support IPv6 for name servers and DNS queries including VeriSign who has supported IPv6 for .com and .net since 2002. The root name servers were enabled for IPv6 in February 2008 with the inclusion of IPv6 addresses for six of the thirteen root servers, including the A and J root servers operated by VeriSign.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • 微軟證實Hotmail個人資料遭竊取

    微軟證實Hotmail個人資料遭竊取


    根據BBC(英國廣播公司)報導,微軟公司的Windows Live Hotmail遭到網絡黑客入侵,超過萬個hotmail客戶資料遭到竊取,這些資料多數來自歐洲,微軟並證實遭竊取的密碼都是正確的。

    科技網誌neowin.net說,黑客除了盜取帳號密碼之外,又把盜取到的資料全數公布到網路上,超過上萬個hotmail帳戶的細節,2009年10月1日被貼上一個讓人分享密碼的網站pastebin.com。

    Neowin聲稱這些帳戶可能是被黑或是利用網路釣魚搜集而來。網路釣魚攻擊者利用發送釣魚郵件給受害者,受害者點選後,會被導向釣魚網頁,就會洩漏了個人的機密資訊給予攻擊者,如個人的信用卡號碼、密碼、帳號等。

    微軟目前表示,他們已經知悉此事,並正在積極了解及處理中。這件事透露出網路資訊安全的疑慮,若果個人資料遭到竊取,可能會有更多後續麻煩的事端。

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

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