22 Jul, 2014
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Knowledge Base

Our new knowledge base is a valuable collection of technical information, web site marketing tips, tutorial, glossary, and documentation.

If you feel anything is missing, or still have questions, please contact us. Looking for something specific? Can't see it here? Try our "Knowledge Base Search".


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  • New Member Preferential

    New Member Preferential


    Ec2Biz的「網上商店系統」支援多種優惠顧客的方案,包括“現金積分系統”、“優惠禮券”及“電子禮券”。

    這些獨特的方案除了能提供購物優惠給顧客外,亦可利用這些優惠吸引未登記的人仕盡快成為您的會員。

    若您在設定裏使用了對“新會員優待”,請盡量以各種方式把訊息告訴瀏覽人仕,例如商店首頁設置“廣告橫額”,或透過“搜索引擎”刊登廣告。

    “新會員優待”包含的資料:
    • 現金積分
      在啟用了“現金積分系統”的情況下,您可指定登記會員時獲享的積分數量,輸入“0”則代表沒有積分

    • 電子禮券
      輸入送贈新會員的“電子禮券”金額,新會員需完成登記後打開確認郵件,輸入“0”則代表沒有積分

    • 優惠禮券
      選擇一項預先設定的“優惠禮券”送贈新會員

    注意事項:
    • 上述優待方案適合“網上零售商店”的業務,如您業務屬B2B,請酌情考慮是否採用

    • 新會員優待只可選用其中一種,請勿同時採用多種方案

    • 上述優待方案將針對“所有登記人仕”

    • 各項設定汲及的“金錢數值”,是以您商店的“預設貨幣”為基礎

    • 一般情況下,“新會員優待”的啟用與否,系統在商店是沒有特別的提示顯示,若有啟用,請自行制作精美的“電子報”或“電子郵件”通知您的會員,亦請自行制作精美的橫額廣告讓會員知悉。


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Send E-Mail

    Send E-Mail


    “網上商店”系統內置電子郵件發佈功能,配合“電子郵件樣式”,您能向指定對像或所有會員,寄發具專業風範的郵件訊息。

    這編指南介紹的細節,同樣適用於其他與“電子郵件”相關的功能,例如“購物訂單”、“現金積分”、“待確認會員”、“支援服務記錄”。

    進入“寄電子郵件”管理:
    1. 點擊主選單的“訊息中心/電子報”

    2. 點擊左選單的“寄電子郵件”

    每項“電子郵件”包含的資料:
    • 寄給客戶
      從下拉選單挑選這封郵件的收件對像,例如“個別會員”、“個別群組”、“電子報訂閱者”、以及“所有會員”其中一種

    • 通知客戶
      預設已經選取,若反選則郵件不會進行寄發

    • 保留郵件副本
      選擇是否保留寄件副本,以便日後使用“電子郵件副本”工具進行回憶檢視

    • 郵件語言
      請選擇這封郵件的語言,例如寄發對像是中國大陸,則應選用“中文簡體”,以便系統能寄出正確文字編碼的郵件和避免收件者出現亂碼

    • 郵件主題
      該封郵件的簡短主題

    • 郵件內容
      請在適當位置輸入郵件內容的細節

    注意事項:
    • 由於郵件的收件者可能是海外地區,所以務必關注郵件語言的正確性,例如對方是美國人士,您應選擇郵件語言為“英文”,以配合對方的郵箱文字編碼

    • “郵件語言”的選擇,只為適應收件者郵箱的顯示問題,並不是您輸入的語句獲得自動翻譯,請勿混淆

    • 郵件的預設範本,可通過“系統工具”裡“電子郵件樣式”的“由管理員寄『電子郵件』”進行修改

    • 郵件若選擇保留副本,可通過“系統工具”裡的“電子郵件副本”進行回憶檢視

    • 請勿更改郵件的預設範本“標籤”格式,這些“標籤”將根據系統設定的資料,正確顯示替代的文字於郵件內,例如[[EMAIL:SITE_NAME]]將被替代為您的“網站名稱”

    • 一般的電子郵件,在寄出後系統不會追蹤收件者是否能順利接收及開啟檢閱

    • 除“獨立套裝軟件”及“開發版軟件”,所有線上商店均屬共亨資源,一般繳付“月費”或“年費”租用型式的線上商店,寄送電子郵件的行動仍受“「電子郵件」政策及「電子郵件」限制是怎樣的?”一節所述,並請遵守我們的服務條款進行任何電子郵件操作的指引,意指大量寄出電子郵件時,您必需採用分批寄發,並在非繁忙時段進行,如違反我們的“電子郵件寄出”指引或服務條款,您的線上商店將在不另行通知情況下,被停止所有運作,敬請留意

    • 我們嚴禁您寄發SPAM (垃圾郵件),而且寄發SPAM (垃圾郵件)有可能觸犯法律,請在寄出電子報時了解收件者和對像是否願意收取您的訊息


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Hot Products Rank

    Hot Products Rank


    我們的“網上商店”系統提供專業的“報表及統計”功能,讓您能隨時檢視“即時”及“過往”的業績記錄,令掌握營運更輕鬆。

    每項報表皆具備多種不同的樣式,而且除了能線上檢視外,更可透過您的印表機,將業務數據列印以備參考。

    進入“熱門商品排名”:
    1. 點擊主選單的“報表及統計”

    2. 點擊左選單的“熱門商品排名”

    每項“熱門商品排名”包含的資料:
    • 圖片

    • 商品

    • 售價

    • 型號

    • 瀏覽次數

    • 銷售數量

    “熱門商品排名”的排列方式:
    • 按銷售件數
      以銷售的總數由高至低排序

    • 按瀏覽次數
      以瀏覽的總數由高至低排序

    針對“熱門商品排名”的動作:
    • 排列方式
      選擇合適的排列方式

    • 報表樣式
      選擇“棒狀圖”、“圓形圖”、“文字報表”其中一種樣式

    • 列印
      將當前資料透過印表機列印

    注意事項:
    • 請定期檢視所有報表及統計數據,方能掌握業務進展及變化

    • 所有報表數據屬您的商業機密,切勿隨意向第三者披露

    • 若有使用其他第三方供應商,例如“收款閘道”,基放計算方式、環境因素等,二者的報表數據結果可能並不一致

    • 報表資料屬即時狀態,而過往記錄有可能受其他因素影響,例如管理員對訂單的刪除等,所以資料將與實際稍有差別

    • 報表數據只供參考


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Product Extra Fields

    Product Extra Fields


    如果您的產品具備一些規格,而希望以一套有效的標準方式管理,令編輯產品及店面展示時更整齊美觀,則可使用這裏介紹的獨特功能。

    總括來說,“商品欄位”就是可讓您預先設定一些針對產品規格的名稱,讓編輯產品時能按需要而輸入相關資料,令產品頁面的說明與規格明顯地分隔,而且顧客瀏覽時更易更清晰了解產品。

    有輸入“商品欄位”名稱及資料的產品跟沒有輸入的一般產品無異,這方案只是提供一種更清晰易讀的展示途徑。

    每項商品欄位包含的資料:
    • “中英文”欄位名稱 - 最多125個字元

    新增商品欄位:
    1. 點擊主選單的“分類目錄/產品管理”

    2. 點擊左選單的“商品欄位”

    3. 點擊主螢幕的“增加”按鈕

    4. 輸入“中英文”欄位名稱

    5. 完成後按“儲存”或“更新”,或按“返回”放棄並返回列表

    更改欄位名稱狀態:
    • 排序
      可選擇:“前”或“後”

    • 狀態
      點擊狀態列的“綠色”或“紅色”按鈕

    針對欄位名稱的動作:
    • 增加
      新增一筆欄位名稱

    • 編輯
      修改已經建立的欄位名稱

    • 刪除
      將該欄位名稱刪除


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Newsletter

    Newsletter


    “電子報”系統有別於一般的電子郵件行銷方式,由於使用電郵發放訊息,往往無法追蹤收件人是否已經檢閱內客,以至不能掌握宣傳訊息的有效性,而且通過普通電子郵件,較難建立精美的內容,同時也無法為每封電郵通訊附帶大量圖片。

    而我們的“線上商店系統”則內建設計貼心、使用簡易的“電子報”系統,除方便管理外,更具備以下特點:
    • 使用模版技術,為每項電子報提供不同的風格,而且模版由重復套用,省減每次重新設計的煩惱

    • 只要準備“電子報主題”、“標題內容”、“選擇產品”、“頁底內容”文字等,即可輕鬆建立全新的電子報

    • 系統提供簡易的產品挑選方式,無需再逐項貼圖、建立連結

    • 產品排列具備每行展示一件至三件的選擇,靈活而容易觀看

    • 每項電子報可重復發佈,並且具備發佈數量與實際檢視的比率追蹤

    • 以電子郵件寄出的電子報只包含文字內容及HTML,其他圖片仍儲存於伺服器,所以每封電子報的檔案體積十分細,不會過份佔據收件者的郵箱空間,並能有效快速開啟郵件

    • 每封電子報可附加取消訂閱的超連結,讓收件者自由選擇使用,避免引致收件者帶來煩惱



    進入“電子報”管理:
    1. 點擊主選單的“訊息中心/電子報”

    2. 點擊左選單的“電子報”

    透過浮動按鈕到達不同區域:
    • 電子報內容
      建立或編輯每項電子報的內容,選擇適合的模版

    • 電子報模版
      編輯修改內建的模版,或輸入自已設計的模版

    • 寄電子報
      向適合對像寄出電子報,或繼續寄出尚未完成寄送行動的電子報

    每項“電子報”內容包含的資料:
    • 選擇模版
      選擇一款內建或自定的電子報模版

    • 電子報主題及語言
      輸入電子報的主題,例如“夏日新款衣服大減價”,並選擇該份電子報的語言

    • 電子報標題內容
      輸入電子報的標題內容文字或自訂HTML,此部份內容可按需要使用,標題內容在模版的對應標籤是[[NEWSLETTER:HEADER]]

    • 選擇內容

      選擇以下其中一種主要內容,此部份內容可按需要使用,標題內容在模版的對應標籤是[[NEWSLETTER:CONTENT]]
      • 新品介紹
        從列表挑選合適推廣的最近新增的產品

      • 特價品介紹
        從列表挑選合適推廣的特價的產品

      • 自選產品介紹
        從列表挑選合適任何產品

      • 自訂內容
        輸入合適的文字或HTML內容

    • 電子報頁底內容
      輸入電子報的頁底內容文字或自訂HTML,此部份內容可按需要使用,標題內容在模版的對應標籤是[[NEWSLETTER:FOOTER]]

    “電子報”模版適用的“標籤”:
    如果您對內建模版不滿意,或希望使用自建的模版,請使用以下專用“標籤”加插在適當的HTML位置內
    • [[NEWSLETTER:LOGO]]
      您的商店標緻圖片,這圖片跟展示於“線上商店”的標緻相同,而設定位置在“網站樣式總管”的“網站資源”裡

    • [[NEWSLETTER:TITLE]]
      電子報主題

    • [[NEWSLETTER:CURRENT_DATE]]
      當前的日期

    • [[NEWSLETTER:HEADER]]
      電子報標題內容

    • [[NEWSLETTER:CONTENT]]
      您選擇的“新品介紹”、“特價品介紹”、“自選產品介紹”、“自訂內容”其中一種內容

    • [[NEWSLETTER:FOOTER]]
      電子報頁底內容

    • [[NEWSLETTER:SITE_NAME]]
      您的網站名稱

    • [[NEWSLETTER:COMPANY_NAME]]
      您的公司名稱

    • [[NEWSLETTER:COMPANY_ADDRESS]]
      您的公司地址

    • [[NEWSLETTER:HOME_URL]]
      您的線上商店網址

    • [[NEWSLETTER:COMPANY_TEL]]
      您的公司聯絡電話號碼

    • [[NEWSLETTER:COMPANY_FAX]]
      您的公司傳真機號碼

    • [[NEWSLETTER:COMPANY_SERVICE_TEL]]
      您的客戶服務電話號碼

    • [[NEWSLETTER:READ_LINK]]
      讓收件者在不能閱讀郵件的情況下,可點擊這超連結到達您網站檢視電子報的線上版本

    • [[NEWSLETTER:UNSUBSCRIPTION_LINK]]
      讓收件者取消訂閱及接收電子報的超連結

    自訂或修改電子報模版配合標籤的HTML例子:









    [[NEWSLETTER:READ_LINK]]



























    [[NEWSLETTER:LOGO]]

    [[NEWSLETTER:TITLE]] [[NEWSLETTER:CURRENT_DATE]]
    [[NEWSLETTER:HEADER]]
    [[NEWSLETTER:CONTENT]]
    [[NEWSLETTER:FOOTER]]
    Copyright c [[NEWSLETTER:SITE_NAME]]
    [[NEWSLETTER:UNSUBSCRIPTION_LINK]]


    自訂或修改電子報模版的圖片路徑例子:
    所有在電子報顯示的圖片,必需正確上傳至伺服器,否則收件者將無法檢視。

    針對“電子報內容”的動作:
    • 編輯
      修改已經建立的電子報資料,例如更改主題名稱、轉換宣傳的產品

    • 刪除
      將電子報的內容、追蹤記錄、線上檢視版本刪除,此動作不會影響已成功寄出的電子報郵件

    針對“電子報模版”的動作:
    • 編輯
      修改內建的預設電子報模版風格,或修改自建電子報模版風格

    • 刪除
      將修改過的預設電子報模版回復原狀,或刪除自建電子報模版

    針對“寄電子報”的動作:
    • 繼續未完成的寄送
      進行繼續寄送先前因某種原因未完成的電子報

    • 已完成寄送
      該次寄送行動已全部完成,沒有其他可執行的動作

    注意事項:
    • 制作完成的電子報,在正式寄出前,應先預覽效果,以及向自已寄出一封測試郵件,確認無誤後才進行正式寄送

    • 強列建議使用內建的預設電子報模版,可令制作電子報過程更輕鬆簡單

    • 由於設置“自訂電子報模版”及修改“預設電子報模版”的HTML屬進階功能,若設置出錯,將令電子報不能正常顯示,所以強列建議由專業及具經驗者進行,而我們並不提供上述的免費支援服務

    • 除“獨立套裝軟件”及“開發版軟件”,所有線上商店均屬共亨資源,一般繳付“月費”或“年費”租用型式的線上商店,寄送電子報的行動仍受“「電子郵件」政策及「電子郵件」限制是怎樣的?”一節所述,並請遵守我們的服務條款進行任何電子郵件操作的指引,意指大量寄出電子郵件時,您必需採用分批寄發,並在非繁忙時段進行,如違反我們的“電子郵件寄出”指引或服務條款,您的線上商店將在不另行通知情況下,被停止所有運作,敬請留意

    • 由於寄發SPAM (垃圾郵件)有可能觸犯法律,請在寄出電子報時了解收件者和對像是否願意收取您的訊息,並必需在電子報內包含取消訂閱的方法及標籤


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

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Industry News

  • 「.tel」域名時代來臨,勢成全球電話簿

    「.tel」域名時代來臨,勢成全球電話簿


    所有個人或企業,於2009年2月3日起可以註冊「.tel」域名,作為對外溝通的渠道。這新域名特別針對流動上網,據報道,美國意大利法拉利車廠與《哈利波特》小說作家羅琳、微軟公司等等都已率先註冊該域名。

    「.tel」域名的特點是讓企業將所有聯繫方法,如電話、傳真、電郵等放在「.tel」,讓網民更方便與企業聯絡,甚至直接透過網站撥打電話或發送文字短信。企業還可以用它通過即時消息(Instant Messaging)工具、博客平台甚至語音電話(VoIP)服務等低成本通信渠道來降低其成本,從而做到既省錢又能加強客戶服務。

    「.tel」域名不同其他網域名稱的部分,在於不需有自己的IP,就能直接有完整網頁的呈現,並透過創新技術使得網頁內的聯絡資訊或關鍵字得以直接儲存,並同時被大眾所查閱,在透過其他常用軟體的支援下,點選EMAIL, MSN ID, SKYPE ID 或地址, 都能呈現極佳的互動效果。

    Telnic表示,他們會以「先到先得」的方式處理申請,預計一些極具吸引力的域名將很快會被搶購一空。

    全球網民在香港時間2009年2月3日23時起,就可到Telnic的網站 http://telnic.org 登記,每個.tel域名售300美元,為期3年,之後每年20美元。

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • 33 Million Domains Registered in 2007

    33 Million Domains Registered in 2007


    Report released by VeriSign, shows that over 33 Million domain names were registered in 2007, bringing the total up to 153million domains.

    Below is a summary of the report:

    In the last quarter of 2007, the base of domain name registrations grew 27 percent over the fourth quarter of 2006 and five percent over the third quarter of 2007… The total base of Country Code Top Level Domain Names (ccTLDs) was 58 million, a 33 percent increase year over year and a six percent increase quarter over quarter. Across all of the gTLDs and ccTLDs, .com has the highest base followed by .de (Germany), .net and .cn (China). The fifth spot is shared by .uk (United Kingdom) and .org. with approximately the same size base of domain name registrations.

    This release also states that the adoption of IPv6 has been relatively slow in the United States as compared to Asia and Europe. More than 100 domain name registries (i.e. top-level domain managers) support IPv6 for name servers and DNS queries including VeriSign who has supported IPv6 for .com and .net since 2002. The root name servers were enabled for IPv6 in February 2008 with the inclusion of IPv6 addresses for six of the thirteen root servers, including the A and J root servers operated by VeriSign.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Parallels Plesk Sitebuilder Adds New Features

    Parallels Plesk Sitebuilder Adds New Features


    Parallels' new release of Plesk Sitebuilder software helps customers with new features.

    Parallels Plesk Sitebuilder 4.2 integrates the Fotolia online micro-priced image marketplace into the software's WYSIWYG editor, allowing users to browse and buy photos directly from the Fotolia gallery without leaving the wizard. The software also includes a new design module featuring SitePal speaking avatar technology by Oddcast. SitePal enables users to deploy animated, talking characters on any website.

    "Parallels Plesk Sitebuilder 4.2 takes website creation to a whole new level with innovative features that are tightly integrated into the software to improve ease of use," said Serguei Beloussov, CEO of Parallels. "The new version of Parallels website creation software demonstrates our commitment to delivering open solutions based on the Parallels Open Platform to help service providers add value to their offerings."

    Parallels Plesk Sitebuilder is a next-generation, scalable website-building application that can be integrated into any business process for hosting providers, ISPs, registrars and telecoms. The software's easy-to-use, five-step wizard and 14 dynamic modules make this software a powerful and flexible solution. It is designed to work with hosting platforms that use the new Application Packaging Standard (APS), such as the Parallels Plesk Control Panel.

    The Parallels Open Platform enables hosting with Parallels virtualization and automation technology through integration with a wide range of third-party applications and systems. The APS Standard (APS), a key element of the platform, is used by ISVs and service providers to seamlessly integrate applications to offer to the more than 10 million businesses and individuals that use Parallels products.

    Availability
    Parallels Plesk Sitebuilder 4.2 is available now for the Linux/Unix and Windows platforms. It can be downloaded via the Parallels Plesk Application Vault at http://www.parallels.com/en/products/sitebuilder/ .

    About Parallels - Optimized Computing
    Parallels (formerly SWsoft) is a worldwide leader in virtualization and automation software that optimizes computing for consumers, businesses, and service providers across all major hardware, operating systems, and virtualization platforms. Founded in 1999, Parallels is a fast-growing company with 900 employees in North America, Europe, and Asia.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Google 7.68 Terabits Per Second Cable

    Google 7.68 Terabits Per Second Cable


    Search giant finalizes plan for Pacific fiber being ran.

    The recent quakes in Taiwan highlighted a lack of redundancy in the Pacific, where fiber runs have about half the capacity found across the Atlantic. A number of companies are planning to rectify that -- including Verizon, who is working with a number of companies to run an 11,000 mile, five terabits per second (Tbps) cable from the United States (Oregon) directly to mainland China, Taiwan and South Korea.

    Google is also laying Pacific fiber as part of a consortium named Unity, formed alongside six international companies. The coalition is building a 6,200 mile, 7.68Tbps capable fiber run from Los Angeles to Chikura, located off the coast near Tokyo. Google today announced they finalized the deal on the $300 million project. According to the press release Trans-pacific bandwidth demand continues to surge:

    According to the TeleGeography Global Bandwidth Report, 2007, Trans–Pacific bandwidth demand has grown at a compounded annual growth rate (CAGR) of 63.7 percent between 2002 and 2007. It is expected to continue to grow strongly from 2008 to 2013, with total demand for capacity doubling roughly every two years. "The Unity cable system allows the members of the consortium to provide the increased capacity needed as more applications and services migrate online, giving users faster and more reliable connectivity," said Unity spokesperson Jayne Stowell.

    It's obviously a nice deal for Google, given the content operator gets access to bandwidth at build cost. NEC Corporation and Tyco Telecommunications will build the fiber run starting immediately, and it should be completed by 2010, assuming that the undersea cable cutting bogeyman leaves them alone.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Summit 2008 Agenda Announced by Parallels

    Summit 2008 Agenda Announced by Parallels


    Parallels has announced the following topics are to be featured at Summit 2008: Software as a Service (SaaS), Virtualization and 'green' hosting.

    This free, two-day event will welcome customers, partners and other industry participants from around the world on May 19-20 at the Omni Shoreham Hotel in Washington, DC.

    This year's Summit will feature keynotes by industry leaders and innovators, as well as in-depth product, strategy and networking sessions for business and technical professionals. The event will also include hands-on technical labs for Parallels Plesk Control Panel, Parallels Virtuozzo Containers, and Parallels Plesk Billing, sponsored by HP.

    "The Parallels Summit 2008 brings together business and technical professionals to discuss not only virtualization and automation technologies, but also broader hosting and SaaS trends and opportunities," said Kurt Daniel, senior vice president of marketing and online, Parallels. "This year's event will build on the momentum of the previous two years and offers valuable networking with potential business partners, Parallels technical and business resources, and other industry participants."

    Agenda Highlights
    The Parallels Summit 2008 begins Monday, May 19 at 9 a.m. with morning sessions followed by the opening keynote at 1:30 p.m. The Summit program concludes on Tuesday, May 20 at 5 p.m.

    The agenda features two tracks: a business track, which will focus on product features, profitability and use cases; and a technical track, which will focus on product-specific implementations, architectures and hands-on problem solving.

    Featured speakers include:
    • Bill McNee, Founder and CEO, Saugatuck Technology, who will share findings from Saugatuck Technology's most recent SaaS research program and annual SaaS Research Report.

    • Dan Golding, Analyst for Tier 1 Research, who will provide expert analysis of the hosting industry and trends.

    • Serguei Beloussov, CEO of Parallels, who will describe the next generation of SaaS and virtualization based on Parallels' unique perspective due to its large, global customer base.

    • Top-level Executives, who represent industry leaders and innovative smaller companies who will discuss technology developments that are shaping the industry.

    Parallels will also host two evening networking events for attendees. On Monday night, attendees are invited to join Parallels for an Odyssey Boat Cruise. Event participants staying through Tuesday evening can choose to attend a Washington Nationals baseball game against the Philadelphia Phillies at the brand new ballpark, which features a high-definition scoreboard that displays more than 1 million pixels.

    A detailed agenda of planned sessions and activities is available at http://www.parallels.com/summit/agenda .

    Register, Reserve Hotel before April 19
    Parallels Summit 2008 is expected to attract hundreds of business and IT professionals from around the world. Space is limited and registration and hotel accommodations are subject to availability. To register or become a sponsor, visit http://www.parallels.com/summit today.

    About Parallels - Optimized Computing
    Parallels (formerly SWsoft) is a worldwide leader in virtualization and automation software that optimizes computing for consumers, businesses, and service providers across all major hardware, operating systems, and virtualization platforms. Founded in 1999, Parallels is a fast-growing company with 900 employees in North America, Europe, and Asia.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Linux Web Hosting

  • Plesk 9 E-mail User's Guide

    Plesk 9 E-mail User's Guide


    Parallels Plesk Panel is the only web hosting control panel with integrated web design, SaaS storefront and billing. Parallels Plesk Panel delivers maximum profits for growing service providers.

    Parallels Plesk Panel is the most complete Web hosting control panel available today. In fact, it’s the only Web hosting panel that includes integrated Web design tools, a SaaS storefront, and fully automated billing and provisioning. Plus it delivers maximum profits for growing service providers; provides key tools for Web designers; and includes an easy-to-use server control panel for IT professionals (and small businesses without IT staff).

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Plesk 9 Control Panel User’s Guide

    Plesk 9 Control Panel User’s Guide


    Parallels Plesk Panel is the only web hosting control panel with integrated web design, SaaS storefront and billing. Parallels Plesk Panel delivers maximum profits for growing service providers.

    Parallels Plesk Panel is the most complete Web hosting control panel available today. In fact, it’s the only Web hosting panel that includes integrated Web design tools, a SaaS storefront, and fully automated billing and provisioning. Plus it delivers maximum profits for growing service providers; provides key tools for Web designers; and includes an easy-to-use server control panel for IT professionals (and small businesses without IT staff).

    This is a guide to the new Panel user interface called Control Panel, which is focused only on hosting management. This guide is addressed to anyone who is going to manage websites and mail using Parallels Plesk Panel 9: hosting services customers, resellers and server administrators.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How to publish to a server from iWeb using integrated FTP

    How to publish to a server from iWeb using integrated FTP


    In this tutorial you're about to learn how to upload your website content via FTP client software called iWeb.

    iWeb is a template-based WYSIWYG website creation tool developed by Apple Inc. Users can then publish their websites to MobileMe or another hosting service.

    Designing a website may seem difficult, but with iWeb, it's easily within your reach. Create your site using themes. Customize it with photos, movies, text, and widgets. Then publish to MobileMe or any other hosting service. iWeb even notifies Facebook when your site changes and adds a link to your profile so your friends stay up to date.

    FTP Server:
    • ftp.domainname.com (example)

    User Name:
    • ftp_domainnamecom (example)

    Password:
    • Please see your configuration email

    Host Directory:
    • /httpdocs/ for normal web pages (http)
    • /httpsdocs/ for secure pages (https)

    Home Page File:
    • index.html or index.htm or index.php (lower case)


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Default home page priority

    Default home page priority


    The filename below is the order of priority which the web hosting will read as the website index (default/main) page.

    1. index.php
    2. index.html
    3. index.htm
    4. index.shtml
    5. index.cfm (Option)

    If you need to change a site or directory default page, you can do so see: How do you set a website default page to something other than index.html.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • PHP - How to creating own error logs for debugging PHP scripts

    PHP - How to creating own error logs for debugging PHP scripts


    Please insert the following code in your PHP script. (or create separate file and adding the code in it. Include the file using "include()")

       error_reporting(0);
    $old_error_handler = set_error_handler("userErrorHandler");
    function userErrorHandler ($errno, $errmsg, $filename, $linenum, $vars)
    {
    $time=date("d M Y H:i:s");
    // Get the error type from the error number
    $errortype = array (1 => "Error",
    2 => "Warning",
    4 => "Parsing Error",
    8 => "Notice",
    16 => "Core Error",
    32 => "Core Warning",
    64 => "Compile Error",
    128 => "Compile Warning",
    256 => "User Error",
    512 => "User Warning",
    1024 => "User Notice");
    $errlevel=$errortype[$errno];
    //Write error to log file (CSV format)
    $errfile=fopen("errors.csv","a");
    fputs($errfile,"\"$time\",\"$filename:
    $linenum\",\"($errlevel) $errmsg\"\r\n");
    fclose($errfile);

    if($errno!=2 && $errno!=8) {
    //Terminate script if fatal error
    die("A fatal error has occurred. Script execution has been aborted");
    }
    }


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

General Information

  • Terms of Use

    Terms of Use


    Welcome to Focus Network Company (www.ec2link.com) (Website). This website is owned and operated by "Focus Network Company".

    Please review all the following Terms and Conditions which govern the purchase and use of products from our website (Agreement). By accessing, browsing, or using this website, you acknowledge that you have read, understand, and agree to be bound by these terms. If you do not agree to these terms, please do not use this website.

    General
    We may from any time change the Terms and Conditions that govern your use of our website. Your use of our website following any such change constitutes your agreement to follow and be bound by the Terms and Conditions changed. We may move, change or delete portions of, or add to, our website from any time.

    Website Contents
    Unless otherwise noted, all materials, including written, images, graphics, illustrations, icons, design, photographs and other materials that comprise this website (collectively, the "Contents") are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed to or by us. This website as a whole is protected by copyright and trade dress, all worldwide rights, titles and interest in and to which are owned by us.

    Permission is granted to display, copy, download, distribute and print in hard copy portions of this website for the purposes of:

    1. Placing an order with our website; or
    2. Using this website as a shopping resource, provided you do not modify the any website and retain all copyright and other proprietary notices contained in the Contents.


    Except in connection with shopping or placing an order, none of the Contents may be copied, distributed, reproduced, republished, displayed, downloaded, posted electronically or mechanically, transmitted, recorded, in any manner mirrored, photocopied, or reproduced without prior written permission.

    Please note that the permission granted herein terminates automatically if you breach any of these website Terms and Conditions. Any other use of the Contents on this website including reproduction for purposes other that as noted above, and including any reproduction, distribution, modification, or republication may violate copyright or trademark laws, and, without prior written permission is strictly prohibited.

    Disclaimer of Liability
    IN NO EVENT SHALL WE BE LIABLE FOR SPECIAL, INDIRECT, EXEMPLARY, OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO, LOSS OF USE, PROFITS, OR DATA, WITHOUT REGARD TO THE FORM OF ANY ACTION, INCLUDING BUT NOT LIMITED TO CONTRACT, NEGLIGENCE, OR OTHER TORTIOUS ACTIONS, ALL ARISING OUT OF OR IN CONNECTION WITH THE USE, DISPLAY, OR COPYING OF THE CONTENTS OF THIS WEBSITE. In an effort to provide our customers with the most current information, we will from any time, make changes in the Contents and in the services or products display on this website.

    Disclaimer of Warranty
    THIS WEBSITE AND ITS CONTENTS ARE PROVIDED ON AN "AS IS" BASIS WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OR CONDITIONS OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. ALTHOUGH WE BELIEVE THE CONTENT TO BE ACCURATE, CURRENT, AND COMPLETE, Focus Network Company DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ON THIS WEBSITE IS ACCURATE, CURRENT, OR COMPLETE. Price and availability information is subject to change without notice.

    User Feedback & Comments
    You agree that any material, information, and ideas that you transmit to this website or otherwise provide (Transmissions) shall be and remain the website's property.

    All Transmissions will be treated as non-proprietary and non-confidential and we shall be under no obligation of any kind with respect to such information and shall be free to reproduce, use, distribute, and disclose the Transmissions to others without limitation. Additionally, we shall be free to use any concepts, ideas, techniques, or know-how contained in such information for any purposes whatsoever including, but not limited to, manufacturing, developing, or marketing products incorporating such information. You further agree that we may use information about your demographics and use of this website in any manner that does not reveal your identity.

    In addition, you agree, and are hereby put on notice, that you are prohibited from posting or transmitting to or from this website any unlawful, libelous, inflammatory, defamatory, threatening, pornographic, or profane material or any other material that could give rise to any civil or criminal liability under law. You are solely responsible for the content of any comments you make.

    Pricing and Fee
    In the event that a product is listed at an incorrect price or fee due to typographical error, or error in pricing information received from others, we retain the right to refuse or cancel any orders placed for products and services listed at the incorrect prices. We are not responsible for typographical or photographic errors.

    The prices or fee advertised on this website are for Internet orders. Prices or fee on some items may differ from those charged at jointly website of www.ec2link.com. Prices or fee and availability of items are subject to change without notice.

    Linked Websites
    This website may contain links to other websites (Linked Websites). We do not operate or control any information, services, or products on Linked Websites, and neither endorse nor approve any information or products offered at Linked Websites. Linked Websites are used at your own risk.

    Customers
    This website and its contents are displayed suit for use by Hong Kong residents.

    We cooperate with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we reasonably believe to be unlawful.

    Children
    We are concerned about the safety and privacy of our users, particularly children. Parents who wish to allow their children access to and use of the Websites should supervise such access and use. It is your responsibility to determine which if any portions of the Website are suitable for your child to access.

    Termination
    This Agreement is effective unless and until terminated by us. We may terminate this Agreement at any time without notice to you, and accordingly deny you access to the website in our sole discretion if you fail to comply with the Agreement. Upon any termination of this Agreement, you must promptly destroy all materials received, downloaded or otherwise obtained from this website, as well as all copies of such materials. In addition, by providing material on our website, we do not in any way promise that the materials will return available to you. All or part of this website may be terminated at any time without notice to you.

    Modification
    We may modify these terms by updating this posting. By using this website you agree to be bound by any such revisions and should therefore periodically visit this page to determine the then current terms of use to which you are bound.

    You agree that in the event any portion of these website terms of use are found to be unenforceable, the remainder of these website Terms and Conditions shall remain in full force and effect.

    Note
    In the event of any inconsistencies between the English and Chinese version, the English version shall prevail.

    CONTACT US
    If you have any questions or concerns regarding this statement, you can contact www.ec2link.com at . You can also write to us using the following address:



    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • GALLERY

    GALLERY


    A Gallery is a collection of photo albums. You can have as many Galleries as you want on your web server. Each gallery contains as many photo albums as you want. Configuration of Gallery and administration of the photo albums is done entirely via an intuitive, web interface. You don't need special privileges on your webserver to install, configure and maintain Gallery. It's free, and we (the Gallery team) support it.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • PHPMoney

    PHPMoney


    MyPhpMoney is a tool written in PHP to manage bank accounts thru a web interface. It uses mysql to store data and relies on PHPLIB (template, session and database abstraction).

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Bitrix Site Manager

    Bitrix Site Manager


    The Standard Edition allows you to: * manage site structure * real-time site content editing with the use of the HTML Editor * publish news * post news announcements on the start page * create hierarchical catalogs and photo galleries * register users * assign access rights to users and user groups * conduct site visitor polls and surveys * manage forums * keep blogs * publish web forms * use site search functionality * download product updates from bitrixsoft.com, and more.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • EasyMoblog

    EasyMoblog


    It's easy to create customizable and easy-to-use weblogs with text, links and images ... and is just as easy to keep it updated: just send your blog an e-mail!

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Domain Names Knowledge

  • Who can register a .CN domain name?

    Who can register a .CN domain name?


    Regarding to CNNIC request for document submission.

    For new .CN / .COM.CN / .NET.CN / .ORG.CN / GOV.CN domain registration, only organization application is accepted and below documents are required:

    • Copy of a valid China Business Registration Certificate, and
    • Copy of applicant's China Citizen Identity Card, and
    • Copy of a valid ICP license


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • What Is Domain Redemption Period

    What Is Domain Redemption Period


    The Redemption Period occurs approximately 30 days after a domain has been reached its expiration date, this applies to .COM, .NET, and .ORG domains, other TLDs may have different policies concerning expiration and renewal.

    For thirty (30) days after the expiration date the domain will be available for renewal in a grace period. After the thirty day grace period the domain will enter a hold period known as the Redemption Period for another thirty (30) days where to recover the domain the registry requires a HKD$3,000 fee.

    However, there is no guaranteed grace period, and once expired, the domain can be deleted at any time.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Required Documents of Hong Kong Domain Name

    Required Documents of Hong Kong Domain Name


    Domain CategoryEligible Applicant
    Examples of Document
    .hkLocal or overseas individuals or entities
    • (Organization Registration) A copy of the Business Registration Certificate (BR) issued by the Inland Revenue Department (IRD) of HKSARG (NOT registered as a Branch) i.e. name of the organization shall be that of the head office, not branch office, or
    • (Individual Registration) A copy of HKID card or other document proofing that you are a resident of HKSAR.
    .com.hk / .公司.hkCommercial entities registered in HKSAR
    • A copy of the Business Registration Certificate (BR) issued by the Inland Revenue Department (IRD) of HKSARG (NOT registered as a Branch) i.e. name of the organization shall be that of the head office, not branch office, or
    • A copy of the Certificate of Registration of Overseas Company issued by the Company Registry (CR) of HKSARG, or
    • Other documentary proof required for the application of .org.hk, .edu.hk, .net.hk or .gov.hk with a letter stating the reason of selecting .com.hk.
    .org.hk / .組織.hkRegistered or approved not-for-profit organizations in HKSARG
    • A copy of the tax exemption letter issued by Inland Revenue Department (IRD) that shows your organization is a charity or non-profit making organization (under Section 88 or 87), or
    • A copy of the Certificate of a Society issued by Hong Kong Police, or
    • A copy of the proof showing exemption from Registration of a Society issued by Hong Kong Police, or
    • A copy of the Certificate of Registration for trade unions or other unions, or
    • A copy of Certificate of Owners' Corporation under Building Ordinance, or
    • A copy of Registration of a Hospital / Nursing Home (under Section 88 of the Inland Revenue Ordinance), or
    • A copy of the Certificate of Registration of a Child Care Centre, or
    • Application letter issued by Government Department, or
    • Gazatte / Ordinance mentioned the establishment of your organization together with an application letter issed by your organization if you are a statutory body, or
    • A copy of the Memorandum of Association shows that no dividend per share to shareholders plus copy of the Business Registration Certificate or Certificate of Incoporation, or
    • Other valid document proofing the non-profit making nature of your organization.
    .edu.hk / .教育.hkRegistered schools, tertiary institutions and other approved educational institutions in Hong Kong
    • A copy of the Certificate of a School issed by Education and Manpower Bureau of HKSARG, or
    • A copy of the Ordinance showing that your institute is established by law together with an application letter issued by your institute, or
    • A copy of the Certificate of Registration of a course issued by Education and Manpower Bureau of HKSARG, or
    • A copy of the Certificate of Registration of a Child Care Centre (for Nurseries Running Educare Services or Pre-Primary Curriculum for Children between 2 to 6 years old), or
    • A copy of the Certificate of Education (for Nurseries Running Educare Services or Pre-Primary Curriculum for Children between 2 to 6 years old)
    .net.hk / .網絡.hkEntities managing network infrastructure, machines and services with a license from the Office of Telecommunications Authority of the HKSARG
    • A copy of the PNETS (IVANS / ISP) license issued by the Office of the Telecommunications Authority of the Government HKSAR, or
    • Fixed Telecommunication Network Services (FTNS) / Fixed Carrier License.
    .gov.hk / .政府.hkBureaux or Departments of the HKSARG
    • Subject to the endorsement by the Office of Government Chief Information Officer
    .idv.hk / .個人.hkResidents of HKSAR
    • A copy of HKID card or other document proofing that you are a resident of HKSAR.
      (For the registration of .個人.hk, the domain name you selected shall be your legal name)


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Who can register a .US domain name?

    Who can register a .US domain name?


    Any United States citizen or permanent resident, as well as any business or organization with a bona fide presence in the U.S., can register a .us domain name.

    One of the following eligibility requirements must be met:

    • A natural person (i) who is a citizen or permanent resident of the United States of America or any of its possessions or territories or (ii) whose primary place of domicile is in the United States of America or any of its possessions, or
    • Any entity or organization that is incorporated within one of the fifty (50) United States states, the District of Columbia, or any of the United States possessions or territories or (ii) organized or otherwise constituted under the laws of a state of the United States of America, the District of Columbia, or any of its possessions or territories, or
    • An entity or organization (including federal, state, or local government of the United States, or a political subdivision thereof) that has a bona fide presence in the United States.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How do I change DNS records if my domain is registered with Directnic?

    How do I change DNS records if my domain is registered with Directnic?


    If your domain is registered with Directnic and you want to use Focus Network Company web hosting or E-Store service, you'll just need to follow these simple steps in order to point the domain to our name servers.

    1. Log in to your Directnic account and click on the Domain Manager link. http://www.directnic.com

    2. Click on the Change Nameserver Information icon located to the right of your domain name, under the Options heading.
    3. Replace the nameserver information listed with the below.
      ns1.powersx.com
      ns2.powersx.com
    4. Click on the Modify button at the bottom of the page and you're done.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Glossary

  • Font

    Font


    In typography, a typeface is a coordinated set of glyphs designed with stylistic unity. A typeface usually comprises an alphabet of letters, numerals, and punctuation marks; it may also include ideograms and symbols, or consist entirely of them, for example, mathematical or map-making symbols. The term typeface is often conflated with font, a term which, historically, had a number of distinct meanings before the advent of desktop publishing; these terms are now effectively synonymous when discussing digital typography. A helpful and still valid distinction between font and typeface is a font's status as a discrete commodity with legal restrictions, while typeface designates a visual appearance or style not immediately reducible to any one foundry's production or proprietary control.

    The art and craft of designing typefaces is called type design. Designers of typefaces are called type designers, and often typographers. In digital typography, type designers are also known as font developers or font designers.

    The size of typefaces and fonts is traditionally measured in points; point has been defined differently at different times, but now the most popular is the Desktop Publishing Point. Font size is also commonly measured in millimeters (mm) and inches.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • SPAM

    SPAM


    Spamming is the abuse of electronic messaging systems to send unsolicited bulk messages, which are universally undesired. While the most widely recognized form of spam is email spam, the term is applied to similar abuses in other media: instant messaging spam, Usenet newsgroup spam, Web search engine spam, spam in blogs, mobile phone messaging spam, internet forum spam and junk fax transmissions.

    Spamming is economically viable because advertisers have no operating costs beyond the management of their mailing lists, and it is difficult to hold senders accountable for their mass mailings. Because the barrier to entry is so low, spammers are numerous, and the volume of unsolicited mail has become very high. The costs, such as lost productivity and fraud, are borne by the public and by Internet service providers, which have been forced to add extra capacity to cope with the deluge. Spamming is widely reviled, and has been the subject of legislation in many jurisdictions.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Encryption

    Encryption


    encryption is the process of obscuring information to make it unreadable without special knowledge, sometimes referred to as scrambling. Encryption has been used to protect communications for centuries, but only organizations and individuals with an extraordinary need for secrecy had made use of it. In the mid-1970s, strong encryption emerged from the sole preserve of secretive government agencies into the public domain, and is now used in protecting widely-used systems, such as Internet e-commerce, mobile telephone networks and bank automatic teller machines.

    Encryption can be used to ensure secrecy, but other techniques are still needed to make communications secure, particularly to verify the integrity and authenticity of a message; for example, a message authentication code (MAC) or digital signatures. Another consideration is protection against traffic analysis.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • B2B (business-to-bussiness)

    B2B (business-to-bussiness)


    Business-to-business electronic commerce (B2B) typically takes the form of automated processes between trading partners and is performed in much higher volumes than business-to-consumer (B2C) applications.

    For example, a company that makes chicken feed would sell it to a chicken farm, another company, rather than directly to consumers. An example of a B2C transaction would be a consumer buying grain-fed chickens at a grocery store.

    B2B can also encompass marketing activities between businesses, and not just the final transactions that result from marketing. B2B also is used to identify sales transactions between business. For example a company selling photocopiers would likely be a B2B sales organisation as opposed to a B2C (business to consumer) sales organisation.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Internet

    Internet


    For the more general networking concept, see computer network, computer networking, and internetworking.

    Visualization of the various routes through a portion of the Internet. Internet Portal
    The Internet is the worldwide, publicly accessible network of interconnected computer networks that transmit data by packet switching using the standard Internet Protocol (IP). It is a "network of networks" that consists of millions of smaller domestic, academic, business, and government networks, which together carry various information and services, such as electronic mail, online chat, file transfer, and the interlinked Web pages and other documents of the World Wide Web.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Email Tutorial

  • How to setup your email account on iPhone & iPad Mobile Device

    How to setup your email account on iPhone & iPad Mobile Device


    Configuring your iPhone device to receive mail from your hosted email accounts is a very easy process.

    This tutorial will give you a simple guide on the steps you need to perform to easily access your domain email accounts on the go with your iPhone device.

    Currently tested devices are:
    • Apple iPhone 3
    • Apple iPhone 3GS
    • Apple iPhone 4
    • Apple iPhone 4S
    • Apple iPhone 5
    • Apple iPhone 5S
    • Apple iPhone 5C
    • Apple iPad
    • Apple iPad2
    • Apple iPad Air
    • Apple iPad mini
    • Apple The New iPad
    • Apple iPod touch
    • Apple iOS 3
    • Apple iOS 4
    • Apple iOS 5
    • Apple iOS 6
    • Apple iOS 7


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • POP3, IMAP4 and SMTP settings information

    POP3, IMAP4 and SMTP settings information


    Below you can find common setting for Windows Outlook, Windows Outlook Express, Windows Mail and Mozilla Thunderbird.

    TypeNameInformationPort
    UsernameLogin Nameuser@yourdomain.com (example)--
    PasswordPasswordX0CeFt6EMGfOMm5Q (example)--
    POP3Incoming Servermail.yourdomain.com (example)110
    POP3S (SSL/TLS)Incoming Secure Servermail.yourdomain.com (example)995
    IMAP4Incoming Servermail.yourdomain.com (example)143
    IMAP4S (SSL/TLS)Incoming Secure Servermail.yourdomain.com (example)993
    SMTPOutgoing Servermail.yourdomain.com (example)25
    SMTP SubmissionOutgoing Servermail.yourdomain.com (example)587
    SMTPS (SSL/TLS)Outgoing Secure Servermail.yourdomain.com (example)465


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Outlook Express Setup Tutorial

    Outlook Express Setup Tutorial


    In this tutorial we will learn how to setup Outlook Express for use with your new hosting email account.

    What you will Need:

    • A valid email account, if you haven't created an email account yet please log into your Control Panel and set up an email account.
    • An email client. This tutorial uses Outlook Express, which is a pre-installed component of Windows.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Are you able to send emails but not receive?

    Are you able to send emails but not receive?


    Either your E-Mail address setting is wrong, or your domain is out of disk space. You will need to increase the amount of disk space to receive mail again.

    Does it say "please enter your username and password for the following server" and you are sure you're using the correct information?

    Most of our servers have a 60 checks per hour limit. If you hit this limit in any hour you'll be locked out for the rest of the hour. you will need to click: Tools > Options > General > and disable where it says "check for new messages every xx minutes".

    If you do not want to disable it just set it to check less often. keep in mind the more computers you have auto checking or checking the mail the quicker you will hit this limit.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Are you able to receive emails but not send?

    Are you able to receive emails but not send?


    If you can receive mail but aren't able to send this means one thing.....

    There are number of things causing this. Unless you've received an announcement from us that mail isn't working properly at the time you're having difficulty.

    Chances are it is some internet provider is blocking you from using anyone's incoming mail servers but their own. Many major ISP's are blocking incoming emails.

    The reason they do this is to prevent you from using their internet connection for spamming purposes.

    You will still be able to send emails, but only by using your ISP'S outgoing mail server.
    Every ISP's outgoing mail address is different, but for the most part they will be mail.yourispname.com
    For example, if you had hosting with AOL.com, their outgoing mail server would look like this: mail.aol.com.

    If mail.yourisp.com does not work and you are still unable to send emails, you will need to call your internet service provider to find out what their outgoing mail server is.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Pre-Sale Services

  • Newsletter / E-mail Help

    Newsletter / E-mail Help


    As a subscriber of www.ec2link.com newsletters, you need to add www.ec2link.com to your address book to continue to receive these emails.

    Please follow the directions at this link: Have you added the www.ec2link.com addresses to your e-mail address book? for your particular e-mail provider.

    You need to add www.ec2link.com to your address book:


    Please choose your e-mail provider below for specific instructions on adding www.ec2link.com to your address book:

    Hotmail
    • Open the e-mail.

    • Click "SAVE ADDRESS" at the top of the message header.

    • Click "OK" on the next screen.

    Yahoo
    • Open the e-mail.

    • Click "ADD TO ADDRESS BOOK" next to the FROM address.

    • Click "ADD TO ADDRESS BOOK" again.

    Outlook Express
    • Open the e-mail.

    • Right-click on the FROM name.

    • Click ADD TO ADDRESS BOOK in the menu.

    • Click OK on the Properties pop-up.

    Netvigator.com (NETMail)
    • Click "ADD ADDRESS" on the screen of book address.

    • Input a new address to field:

    • Click "SAVE" on the bottom.

    i-cable.com
    • Click "ADD ADDRESS" on the screen of book address.

    • Input a new address to field:

    • Click "SAVE".

    You may need to contact your email provider to get more information.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How to renew your Domain / Hosting Plan / other services?

    How to renew your Domain / Hosting Plan / other services?


    Our billing system will automatically send the renewal notification and invoice to your registered email address 15 day before the expiry date.

    You need to ensure your registered email is valid in the billing system and to alert on any email notification sent from us, You are responsible for keeping their contact information up to date.

    Please note your responsibility to track the services their expiration date.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How to apply special price for international domain

    How to apply special price for international domain


    We are offering domain name registration for the unbelievable low price.

    This offer is for a limited time only. Act fast while quantities last.

    You must purchase following plan offered on our site at the same time you new register your domain name to qualify.

    • E-Store
    • Linux Web Hosting
    • Website Design & Development


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Why using free email accounts is bad idea?

    Why using free email accounts is bad idea?


    We recommend that you NOT use an email address from a free service (e.g. Yahoo! or Hotmail) with your account information.

    Instead, please enter a traditional address, such as that from your account, or one issued to you by your ISP (Internet Service Provider).

    This gives us better assurance of being able to contact you should we need to, as well as helping us protect your account and prevent fraud.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • What are your DNS servers?

    What are your DNS servers?


    Please refer to:

    How to point my existing domain name to "Focus Network Company" server?

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Knowledge Base Search

Type your question here. If no result are found, try more general search words. For Example: instead of "Email Account" try "Email".

If you did not find the Knowledge Base you were looking for, please try our FAQ

If you would like to know more about our services
please contact us immediately!

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