23 Apr, 2017
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Overview
Knowledge Base

Our new knowledge base is a valuable collection of technical information, web site marketing tips, tutorial, glossary, and documentation.

If you feel anything is missing, or still have questions, please contact us. Looking for something specific? Can't see it here? Try our "Knowledge Base Search".


Glossary

  • SSL

    SSL


    Transport Layer Security (TLS) and its predecessor, Secure Sockets Layer (SSL), are cryptographic protocols which provide secure communications on the Internet for such things as web browsing, e-mail, Internet faxing, instant messaging and other data transfers. There are slight differences between SSL 3.0 and TLS 1.0, but the protocol remains substantially the same. The term "TLS" as used here applies to both protocols unless clarified by context.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • ISP

    ISP


    An Internet service provider (abbr. ISP, also called Internet access provider or IAP) is a business or organization that provides to consumers access to the Internet and related services.

    In the past, most ISPs were run by the phone companies. Now, ISPs can be started by just about any individual or group with sufficient money and expertise. In addition to Internet access via various technologies such as dial-up and DSL, they may provide a combination of services including Internet transit, domain name registration and hosting, web hosting, and colocation.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • TIFF (Tagged Image File Format)

    TIFF (Tagged Image File Format)


    Tagged Image File Format (abbreviated TIFF) is a file format for mainly storing images, including photographs and line art. Originally created by the company Aldus, jointly with Microsoft, for use with PostScript printing, TIFF is a popular format for high color depth images, along with JPEG and PNG.

    TIFF format is widely supported by image-manipulation applications such as Photoshop by Adobe, GIMP, Ulead PhotoImpact, and Photo-Paint as well as Paint Shop Pro by Corel, by desktop publishing and page layout applications, such as QuarkXPress and Adobe InDesign, and by scanning, faxing, word processing, optical character recognition, and other applications.

    TIFF was chosen as the native format for raster graphics in the NeXTstep operating system, and this TIFF support carried over into Mac OS X. Adobe Systems, which acquired the PageMaker publishing program from Aldus, now controls the TIFF specification, although it has not had a major update since 1992 (several technical notes have been published with minor extensions to the format).

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Greylisting

    Greylisting


    Greylisting
    Greylisting reduces the amount of unsolicited e-mail (SPAM) delivered to e-mail addresses by capitalizing on spammers’ reluctance to configure their mail servers properly.

    Since most spammers do not retry sending email, the greylisting initially refuses all mail from unknown sources and accepts them on a later retry. This technology can cut spam as much as 95% of spam.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • URL

    URL


    A Uniform Resource Locator(URL), is a compact string of characters used to identify or name a resource. The main purpose of this identification is to enable interaction with representations of the resource over a network, typically the World Wide Web, using specific protocols. URIs are defined in schemes defining a specific syntax and associated protocols.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Industry News

  • Plurk

    Plurk


    Plurk is a free social networking and micro-blogging service that allows users to send updates (otherwise known as plurks) through short messages or links, which can be up to 140 text characters in length.

    Updates are then shown on the user's home page using a timeline which lists all the updates received in chronological order, and delivered to other users who have signed up to receive them. Users can respond to other users' updates from their timeline through the Plurk.com website, by instant messaging, or by text messaging.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • 微軟證實Hotmail個人資料遭竊取

    微軟證實Hotmail個人資料遭竊取


    根據BBC(英國廣播公司)報導,微軟公司的Windows Live Hotmail遭到網絡黑客入侵,超過萬個hotmail客戶資料遭到竊取,這些資料多數來自歐洲,微軟並證實遭竊取的密碼都是正確的。

    科技網誌neowin.net說,黑客除了盜取帳號密碼之外,又把盜取到的資料全數公布到網路上,超過上萬個hotmail帳戶的細節,2009年10月1日被貼上一個讓人分享密碼的網站pastebin.com。

    Neowin聲稱這些帳戶可能是被黑或是利用網路釣魚搜集而來。網路釣魚攻擊者利用發送釣魚郵件給受害者,受害者點選後,會被導向釣魚網頁,就會洩漏了個人的機密資訊給予攻擊者,如個人的信用卡號碼、密碼、帳號等。

    微軟目前表示,他們已經知悉此事,並正在積極了解及處理中。這件事透露出網路資訊安全的疑慮,若果個人資料遭到竊取,可能會有更多後續麻煩的事端。

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Twitter

    Twitter


    Twitter is a free social networking and micro-blogging service that enables its users to send and read each others' updates, known as tweets. Tweets are text-based posts of up to 140 characters, displayed on the author's profile page and delivered to other users - known as followers - who have subscribed to them. Senders can restrict delivery to those in their circle of friends or, by default, allow open access. Users can send and receive tweets via the Twitter website, Short Message Service (SMS) or external applications. The service is free over the Internet, but using SMS may incur phone service provider fees.

    Since its creation in 2006 by Jack Dorsey, Twitter has gained notability and popularity worldwide. It is sometimes described as the "SMS of the Internet", as it provides the functionality—via its application programming interface (API)—for other desktop and web-based applications to send and receive short text messages, often obscuring the Twitter service itself.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Parallels Plesk Sitebuilder 4.2

    Parallels Plesk Sitebuilder 4.2


    Parallels' new release of Plesk Sitebuilder software helps customers with new features.

    Parallels Plesk Sitebuilder 4.2 integrates the Fotolia online micro-priced image marketplace into the software's WYSIWYG editor, allowing users to browse and buy photos directly from the Fotolia gallery without leaving the wizard. The software also includes a new design module featuring SitePal speaking avatar technology by Oddcast. SitePal enables users to deploy animated, talking characters on any website.

    "Parallels Plesk Sitebuilder 4.2 takes website creation to a whole new level with innovative features that are tightly integrated into the software to improve ease of use," said Serguei Beloussov, CEO of Parallels. "The new version of Parallels website creation software demonstrates our commitment to delivering open solutions based on the Parallels Open Platform to help service providers add value to their offerings."

    Parallels Plesk Sitebuilder is a next-generation, scalable website-building application that can be integrated into any business process for hosting providers, ISPs, registrars and telecoms. The software's easy-to-use, five-step wizard and 14 dynamic modules make this software a powerful and flexible solution. It is designed to work with hosting platforms that use the new Application Packaging Standard (APS), such as the Parallels Plesk Control Panel.

    The Parallels Open Platform enables hosting with Parallels virtualization and automation technology through integration with a wide range of third-party applications and systems. The APS Standard (APS), a key element of the platform, is used by ISVs and service providers to seamlessly integrate applications to offer to the more than 10 million businesses and individuals that use Parallels products.

    Availability
    Parallels Plesk Sitebuilder 4.2 is available now for the Linux/Unix and Windows platforms. It can be downloaded via the Parallels Plesk Application Vault at http://www.parallels.com/en/products/sitebuilder .

    About Parallels - Optimized Computing
    Parallels (formerly SWsoft) is a worldwide leader in virtualization and automation software that optimizes computing for consumers, businesses, and service providers across all major hardware, operating systems, and virtualization platforms. Founded in 1999, Parallels is a fast-growing company with 900 employees in North America, Europe, and Asia.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Google 7.68 Terabits Per Second Cable

    Google 7.68 Terabits Per Second Cable


    Search giant finalizes plan for Pacific fiber being ran.

    The recent quakes in Taiwan highlighted a lack of redundancy in the Pacific, where fiber runs have about half the capacity found across the Atlantic. A number of companies are planning to rectify that -- including Verizon, who is working with a number of companies to run an 11,000 mile, five terabits per second (Tbps) cable from the United States (Oregon) directly to mainland China, Taiwan and South Korea.

    Google is also laying Pacific fiber as part of a consortium named Unity, formed alongside six international companies. The coalition is building a 6,200 mile, 7.68Tbps capable fiber run from Los Angeles to Chikura, located off the coast near Tokyo. Google today announced they finalized the deal on the $300 million project. According to the press release Trans-pacific bandwidth demand continues to surge:

    According to the TeleGeography Global Bandwidth Report, 2007, Trans–Pacific bandwidth demand has grown at a compounded annual growth rate (CAGR) of 63.7 percent between 2002 and 2007. It is expected to continue to grow strongly from 2008 to 2013, with total demand for capacity doubling roughly every two years. "The Unity cable system allows the members of the consortium to provide the increased capacity needed as more applications and services migrate online, giving users faster and more reliable connectivity," said Unity spokesperson Jayne Stowell.

    It's obviously a nice deal for Google, given the content operator gets access to bandwidth at build cost. NEC Corporation and Tyco Telecommunications will build the fiber run starting immediately, and it should be completed by 2010, assuming that the undersea cable cutting bogeyman leaves them alone.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Email Tutorial

  • How to setup your email account on iPhone & iPad Mobile Device

    How to setup your email account on iPhone & iPad Mobile Device


    Configuring your iPhone device to receive mail from your hosted email accounts is a very easy process.

    This tutorial will give you a simple guide on the steps you need to perform to easily access your domain email accounts on the go with your iPhone device.

    Currently tested devices are:
    • Apple iPhone 3
    • Apple iPhone 3GS
    • Apple iPhone 4
    • Apple iPhone 4S
    • Apple iPhone 5
    • Apple iPhone 5S
    • Apple iPhone 5C
    • Apple iPad
    • Apple iPad2
    • Apple iPad Air
    • Apple iPad mini
    • Apple The New iPad
    • Apple iPod touch
    • Apple iOS 3
    • Apple iOS 4
    • Apple iOS 5
    • Apple iOS 6
    • Apple iOS 7


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • POP3, IMAP4 and SMTP settings information

    POP3, IMAP4 and SMTP settings information


    Below you can find common setting for Windows Outlook, Windows Outlook Express, Windows Mail and Mozilla Thunderbird.

    TypeNameInformationPort
    UsernameLogin Nameuser@yourdomain.com (example)--
    PasswordPasswordX0CeFt6EMGfOMm5Q (example)--
    POP3Incoming Servermail.yourdomain.com (example)110
    POP3S (SSL/TLS)Incoming Secure Servermail.yourdomain.com (example)995
    IMAP4Incoming Servermail.yourdomain.com (example)143
    IMAP4S (SSL/TLS)Incoming Secure Servermail.yourdomain.com (example)993
    SMTPOutgoing Servermail.yourdomain.com (example)25
    SMTP SubmissionOutgoing Servermail.yourdomain.com (example)587
    SMTPS (SSL/TLS)Outgoing Secure Servermail.yourdomain.com (example)465


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Setup fetch email using Google Gmail

    Setup fetch email using Google Gmail


    Why Should I Use Fetch Mail Instead of an Email Forwarder?

    We are committed to improving the stability of services.

    Unfortunately, it is very common for mail forwarding to cause blacklisting with many large email providers. This most commonly occurs when large amounts of mail are forwarded and then marked as spam after it has been received in the end user's inbox. This results in our server's sending reputation being penalized since it was the last server to send the mail. Ultimately, our server will be blacklisted with the email provider and it will affect all of other users on the same server.

    A solution to this is to disabled mail forwarding altogether. change to using mail fetcher, you can access mail in a other system without having the mail routed through that system's server. This way, you can mark a message as spam without it affecting our email server's reputation.

    The instructions below provide steps on how to fetch mail from our server so you can access them via Google Mail.

    Google Mail Fetcher is easy to set up and free to use. It uses POP3 to pull all the contents of an email box into Gmail and then parses the emails for spam. Mail Fetcher can download messages from up to five other email accounts, allowing you to centralize all your email in Gmail.

    Once Mail Fetcher is set up, Google will check those accounts on a regular basis, and new mail will appear automatically in Gmail.

    • Log into your Gmail account.
    • Click the gear icon in the upper right corner of the page and select Settings.
    • Click the Settings and Accounts and Import tab and locate the Check mail from other accounts (using POP3) section.
    • Click Add a POP3 mail account you own. (Note: Google does not allow the use of self-signed SSL certificates, including our shared SSL certificates.)
    • Enter the full email address of the account from which you'd like mail fetched.

    • Click Next Step.
    • In the Username field, enter your full email address.
    • In the Password field, enter the password for the email address you provided.
    • Select Port 110 for a POP3 connection.
    • Click the checkboxes next to the options that best suit your needs:
      • Leave a copy of retrieved messages on the server.
      • Always use a secure connection (SSL) when retrieving mail *
      • Label incoming messages
      • Archive incoming messages
    • Click Add Account.


    Attention
    • As a convenience to users, we provide information about how to use certain third-party products, but we do not have technical support third-party products. we are not responsible for the functions or reliability of such products.
    • Email Forwarding or Fetch Mail may disclose your secrets.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Are you able to send emails but not receive?

    Are you able to send emails but not receive?


    Either your E-Mail address setting is wrong, or your domain is out of disk space. You will need to increase the amount of disk space to receive mail again.

    Does it say "please enter your username and password for the following server" and you are sure you're using the correct information?

    Most of our servers have a 60 checks per hour limit. If you hit this limit in any hour you'll be locked out for the rest of the hour. you will need to click: Tools > Options > General > and disable where it says "check for new messages every xx minutes".

    If you do not want to disable it just set it to check less often. keep in mind the more computers you have auto checking or checking the mail the quicker you will hit this limit.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Setup fetch email using Netvigator

    Setup fetch email using Netvigator


    Why Should I Use Fetch Mail Instead of an Email Forwarder?

    We are committed to improving the stability of services.

    Unfortunately, it is very common for mail forwarding to cause blacklisting with many large email providers. This most commonly occurs when large amounts of mail are forwarded and then marked as spam after it has been received in the end user's inbox. This results in our server's sending reputation being penalized since it was the last server to send the mail. Ultimately, our server will be blacklisted with the email provider and it will affect all of other users on the same server.

    A solution to this is to disabled mail forwarding altogether. change to using mail fetcher, you can access mail in a other system without having the mail routed through that system's server. This way, you can mark a message as spam without it affecting our email server's reputation.

    The instructions below provide steps on how to fetch mail from our server so you can access them via Netvigator Mail.

    Once Mail Fetcher is set up, Netvigator will check those accounts on a regular basis, and new mail will appear automatically in Netvigator mail.

    • Log into your Netvigator account. https://www.netvigator.com/chi/email.php
    • Click Preferences and locate the Accounts section.
    • Click Add External Account.
    • Enter the full email address in the Email address field.
    • Select POP3 in the Account type field.
    • Enter the full email address in the Username of Account field.
    • Enter mail.yourdomain.com in the Email Server field. (Enter your domain instead of "yourdomain.com".)
    • In the Password field, enter the password for the email address you provided.
    • No need to enable Advanced Settings.
    • Click Save.


    Attention
    • As a convenience to users, we provide information about how to use certain third-party products, but we do not have technical support third-party products. we are not responsible for the functions or reliability of such products.
    • Email Forwarding or Fetch Mail may disclose your secrets.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

General Information

  • Advancedguestbook

    Advancedguestbook


    Advanced Guestbook is a PHP-based guestbook script. It includes many useful features such as preview, templates, e-mail notification, picture upload, page spanning , html tags handling, smilies, advanced guestbook codes and language support.

    The admin script lets you modify, view, and delete messages.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • LifeType

    LifeType


    Blogging platform with support for multiple blogs and users in a single installation.

    Features: integrated media management; templates; built-in anti-spam filter; support for trackbacks; mobile features; subdomains.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • AdvancedPoll

    AdvancedPoll


    Advanced Poll is a polling system with powerful administration tool. It features: multiple polls, templates, unlimited options, multi-language support, IP-Logging, IP-Locking, cookie support, comment feature, vote expire feature, random poll support and more. Supports textfile and mySQL database.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Bookstore

    Bookstore


    Online BooksStore is a fully functional online store that you may use as a framework to create an expanded system or use 'as is'.

    It utilizes VeriSign's Payflow Link system to verify and charge credit cards.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • OpenRealty

    OpenRealty


    Open-Realty is an open source web based real estate listing management application. It is intended to be both easy to setup and use.

    Written in PHP, Open-Realty is designed to be a fast and flexible tool for your real estate website. With a large open-source community working with this application, and solid management from Transparent Technologies, Inc. Open-Realty is the top choice for use on your website.

    Open-Realty has been the first choice in open source real estate web site solutions since 2003. Open-Realty provides easy installation, highly customizable templates, virtual tour support, advanced search capabilities, and many other features. Combine this with commercial add-ons such as our IDX data importer, RETS data importer, and advanced Google map integration and you have all tools needed to have a top real estate website in your market.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Domain Names Knowledge

  • How do I change DNS records if my HK domain is registered with HKDNR?

    How do I change DNS records if my HK domain is registered with HKDNR?


    If your Hong Kong domain is registered with HKDNR and you want to use Focus Network Company web hosting or E-Store service, you'll just need to follow these simple steps in order to point the domain to our name servers.

    1. Log in to the HKDNR account http://www.hkdnr.hk
    2. Select your domain name from the Manage Domain Name.

    3. Click the Modify DNS (MNS) link on Domain Information Manager.
    4. Enter our name server information to Name Server(1) and Name Server(2) to below.
      ns1.powersx.com
      ns2.powersx.com
    5. Click Submit at the bottom.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How do I change DNS records if my domain is registered with GoDaddy?

    How do I change DNS records if my domain is registered with GoDaddy?


    If you recently purchased Focus Network Company web hosting or E-Store, but your domain name was previously hosted somewhere else, you will need to change your DNS information to the follow these simple steps:

    1. Log in to the GoDaddy Account Manager. http://www.godaddy.com
    2. Select Manage Domains from the Domain Names dropdown menu or the Manage Your Account list.
    3. Select the domain name you wish to modify using the checkboxes and then click Set Nameservers Icon.
    4. Select Custom nameservers (I host my domains elsewhere.).
    5. Enter our name server information to Nameserver 1 and Nameserver2 from below.
      ns1.powersx.com
      ns2.powersx.com
    6. Click OK at the bottom.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Required Documents of Hong Kong Domain Name

    Required Documents of Hong Kong Domain Name


    Domain CategoryEligible Applicant
    Examples of Document
    .hkLocal or overseas individuals or entities
    • (Organization Registration) A copy of the Business Registration Certificate (BR) issued by the Inland Revenue Department (IRD) of HKSARG (NOT registered as a Branch) i.e. name of the organization shall be that of the head office, not branch office, or
    • (Individual Registration) A copy of HKID card or other document proofing that you are a resident of HKSAR.
    .com.hk / .公司.hkCommercial entities registered in HKSAR
    • A copy of the Business Registration Certificate (BR) issued by the Inland Revenue Department (IRD) of HKSARG (NOT registered as a Branch) i.e. name of the organization shall be that of the head office, not branch office, or
    • A copy of the Certificate of Registration of Overseas Company issued by the Company Registry (CR) of HKSARG, or
    • Other documentary proof required for the application of .org.hk, .edu.hk, .net.hk or .gov.hk with a letter stating the reason of selecting .com.hk.
    .org.hk / .組織.hkRegistered or approved not-for-profit organizations in HKSARG
    • A copy of the tax exemption letter issued by Inland Revenue Department (IRD) that shows your organization is a charity or non-profit making organization (under Section 88 or 87), or
    • A copy of the Certificate of a Society issued by Hong Kong Police, or
    • A copy of the proof showing exemption from Registration of a Society issued by Hong Kong Police, or
    • A copy of the Certificate of Registration for trade unions or other unions, or
    • A copy of Certificate of Owners' Corporation under Building Ordinance, or
    • A copy of Registration of a Hospital / Nursing Home (under Section 88 of the Inland Revenue Ordinance), or
    • A copy of the Certificate of Registration of a Child Care Centre, or
    • Application letter issued by Government Department, or
    • Gazatte / Ordinance mentioned the establishment of your organization together with an application letter issed by your organization if you are a statutory body, or
    • A copy of the Memorandum of Association shows that no dividend per share to shareholders plus copy of the Business Registration Certificate or Certificate of Incoporation, or
    • Other valid document proofing the non-profit making nature of your organization.
    .edu.hk / .教育.hkRegistered schools, tertiary institutions and other approved educational institutions in Hong Kong
    • A copy of the Certificate of a School issed by Education and Manpower Bureau of HKSARG, or
    • A copy of the Ordinance showing that your institute is established by law together with an application letter issued by your institute, or
    • A copy of the Certificate of Registration of a course issued by Education and Manpower Bureau of HKSARG, or
    • A copy of the Certificate of Registration of a Child Care Centre (for Nurseries Running Educare Services or Pre-Primary Curriculum for Children between 2 to 6 years old), or
    • A copy of the Certificate of Education (for Nurseries Running Educare Services or Pre-Primary Curriculum for Children between 2 to 6 years old)
    .net.hk / .網絡.hkEntities managing network infrastructure, machines and services with a license from the Office of Telecommunications Authority of the HKSARG
    • A copy of the PNETS (IVANS / ISP) license issued by the Office of the Telecommunications Authority of the Government HKSAR, or
    • Fixed Telecommunication Network Services (FTNS) / Fixed Carrier License.
    .gov.hk / .政府.hkBureaux or Departments of the HKSARG
    • Subject to the endorsement by the Office of Government Chief Information Officer
    .idv.hk / .個人.hkResidents of HKSAR
    • A copy of HKID card or other document proofing that you are a resident of HKSAR.
      (For the registration of .個人.hk, the domain name you selected shall be your legal name)


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How to transfer my existing domain name to "Focus Network Company"?

    How to transfer my existing domain name to "Focus Network Company"?


    When you start using your new hosting account or E-Store with us, it may be quite inconvenient to leave your domain name to be managed by your old host. If you do that you will have to communicate with two different organizations: one will be providing the hosting services or E-Store for your website and the other will be providing domain registration services for your website.

    In order to move your existing domain and manage it together with your "Focus Network Company" hosting account with you just need to order the "Domain Transfer Service".

    Requirements for successful domain name transfer

    • The domain name to be transferred is not in 'Locked' Status.
    • The customer has access to the administrative contact email for the domain.
    • The customer can provide "Focus Network Company" with the domain EPP key code, applying to domains for which there is such a code.
    • There are more than 15 days till the domain name expiration date.
    • The domain name was registered for the first time more than 60 day ago.
    • The domain name has one of the following extensions: .com .net .org .us .biz .info .name.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Who can register a .US domain name?

    Who can register a .US domain name?


    Any United States citizen or permanent resident, as well as any business or organization with a bona fide presence in the U.S., can register a .us domain name.

    One of the following eligibility requirements must be met:

    • A natural person (i) who is a citizen or permanent resident of the United States of America or any of its possessions or territories or (ii) whose primary place of domicile is in the United States of America or any of its possessions, or
    • Any entity or organization that is incorporated within one of the fifty (50) United States states, the District of Columbia, or any of the United States possessions or territories or (ii) organized or otherwise constituted under the laws of a state of the United States of America, the District of Columbia, or any of its possessions or territories, or
    • An entity or organization (including federal, state, or local government of the United States, or a political subdivision thereof) that has a bona fide presence in the United States.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

E-Store

  • Online Status

    Online Status


    我們的“網上商店”系統內置線上瀏覽者追蹤功能,透過“線上客戶”,您能掌握即時的店面瀏覽實況,了解那些客戶正在參觀的商品,以及客戶當時放在“購物車”的東西。

    若您正在提供“線上即時支援服務”,更可直接看看和您聯系中的客戶購物情況,以便提供產品訊息給那位發問中的客戶。

    進入“線上客戶”:
    1. 點擊主選單的“系統工具”

    2. 點擊左選單的“線上客戶”

    “線上客戶”包含的資料:
    • 客戶名稱
      若瀏覽者已成功登入,將顯示對方的稱呼

    • 國家及IP
      當前瀏覽者的IP及IP區域所屬的國家,該國家未必與顧客所登記的資料相同

    • 上線
      當前瀏覽者的總逗留時間

    • 登入時間
      最初進入網站的時間

    • 最後動作時間
      當前瀏覽者最後點擊的時間

    • 最後連結
      最近訪問的頁面

    針對“線上客戶”的動作:
    • 資訊
      檢視該名瀏覽者或顧客放在“購物車”裏的產品名單及售價

    注意事項:
    • 每筆在線瀏覽記錄,將會在再沒有點擊動作二分鐘後清除

    • 每筆記錄代表一位瀏覽者身份,少數情況下同一位瀏覽者會產生多於一筆的記錄,例如對方的電腦在處理cookies時出現變化,系統無法識別前段身份

    • 一些“搜索引擎”在進行自動化資料採集,系統仍有可能被記錄及顯示成“線上客戶”

    • 一些向您的線上商店發動惡意網路攻擊的情況,系統仍有可能被記錄及顯示成“線上客戶”


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Brand or Manufacturer

    Brand or Manufacturer


    如果您的產品是由多個“品牌”或“廠商”組成,這樣便可透過“品牌或廠商”的預先設定,將產品歸納在所屬的品牌內。

    透過“品牌或廠商”,您的多元化產品不會再感覺混亂,而是變得讓顧客更容易集中瀏覽、架構更清楚,而且更能提高管理產品的效率。

    進入“品牌或廠商”管理:
    1. 點擊主選單的“分類目錄/產品管理”

    2. 點擊左選單的“品牌或廠商”

    每項“品牌或廠商”包含的資料:
    • 品牌名稱
      “中文”或“英文”的名稱,最多125個字元,請盡量簡短(必需輸入)

    • 品牌網頁
      針對該品牌的“中英文”官方網站,讓顧客瀏覽時可到這品牌的網站參考資料,必需包含由http://開首的完整網址(按需要使用)

    • 品牌圖片
      JPG、GIF或PNG格式(按需要使用)

    針對“品牌或廠商”的動作:
    • 新增
      新增一個品牌或廠商

    • 編輯
      修改已經建立的品牌或廠商,例如更改名稱、轉換圖片

    • 刪除
      將該品牌刪除,此刪除動作只針對品牌或廠商資料,不會把原有產品刪除

    • 資訊
      顯示該品牌或廠商的資訊,包括內含產品數量

    • 更新產品
      針對所屬該品牌或廠商的產品進行“快捷產品更新”

    注意事項:
    • 品牌或廠商的設定,建議應在“初始設定”時預先完成,以方便往後的“產品新增”及針對產品“匯出、匯入資料”的管理。

    • 如某一項“品牌或廠商”內含龐大產品數量,在點擊“資訊”時需較長時間下載頁面,請耐心等待。

    • 請自行了解有關“品牌”連結網址、圖片的知識產權及使用問題,若未經該“品牌”允許使用的相關資料,將有可能觸犯法例。

    • 有關著作權與商標聲明,您應在適當頁面,例如“使用條款”及“產品內容”,標明該品牌的商標擁有權,以避免觸犯任何國家的商標法例,例如您正在出售Intel的產品,則應聲明像是「Intel 和Itanium 是Intel Corporation 及其子公司在美國和其他國家(地區)的商標或註冊商標」。

    • 我們不會就“著作權與商標”相關的使用及法律問題提供支援服務,對于錯誤使用所引致的責任,亦與我們無關,敬請留意。


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • E-Coupon Manager

    E-Coupon Manager


    我們開發的“網上商店”系統,具備獨特的“優惠禮券”方案,讓您的線上商店跟“實體商店”一樣,給與顧客特別的優惠,令顧客買得開心,從而幫助線上業務達致更佳銷售業績。

    “優惠禮券”的理念十分簡單,您只要在建立時,設定禮券的價值金額,如有需要,更可制定使用的規章,系統便會隨機產生禮券的“啟用編號”。

    當完成禮券的創立後,您便可向所有會員、指定的“客戶群組”、或指定的某一會員透過電子郵件寄發優惠禮券,當對方收到郵件後,便能透過郵件所述的“啟用禮券超連結”到達您的線上商店購物並使用禮券價值扣減應繳款項,或於正常購物程序在結帳時輸入“啟用編號”。

    “優惠禮券”的使用可謂極之靈活,例如“產品促銷”、“特別節日優惠”、“特殊會員優惠”等。

    您甚至可以在某些場合下,透過一般印刷品,例如雜誌廣告、傳單,說明持有“啟用編號”購買產品可享優待。

    進入“優惠禮券管理”:
    1. 點擊主選單的“電子禮券/優惠禮券”

    2. 點擊左選單的“優惠禮券管理”

    每項“優惠禮券”包含的資料:
    • 優惠禮券金額
      禮券的價值(必需輸入),如屬金額請直接輸入數值,例如“二十圓”,數值便是“20”,如屬折扣率請輸入欲扣減的百份比,例如七五折,數值便是“25%”

    • 啟用編號
      由系統隨機產生的獨立編碼,例如“2a886c5”

    • 優惠禮券的最低購物額
      請輸入最少購物金額才可啟用禮券,例如需購物滿三千圓,數值便是“3000”,如無指定這限制則輸入“0”

    • 優惠禮券的可用次數
      同一禮券的可啟用次數,包括相同顧客或不同顧客,例如指定“10”,則這禮券在任何情況下被啟用十次即自動失效,(建議“無限”次)。

    • 每位客戶可用次數
      同一顧客啟用該禮券的有效次數,例如指定“1”,則顧客只能使用一次,實際可用次數仍會受“優惠禮券的可用次數”影響

    • 生效開始日期
      指定禮券有效的開始日期

    • 生效結束日期
      指定禮券有效的結束日期

    • 可供選購的目錄範圍
      指定禮券適用的產品目錄,若顧客的購物名車其中一項產品屬指定範圍內,仍可使用該禮券,但為避免顧客於使用禮券時出現障礙引致不滿,建議所有產品均適合使用禮券

    • 優惠禮券主題
      “中英文”的禮券主題,例如“春季50圓優惠禮券”

    • 優惠禮券說明
      “中英文”的禮券說明,請將“禮券介紹”及上述“使用限制”以文字型式向顧客詳細說明

    針對“優惠禮券”的動作:
    • 寄優惠禮券
      向所有會員、指定的“客戶群組”、或指定的某一會員透過電子郵件寄發優惠禮券

    • 編輯
      編輯修改已經建立的優惠禮券內容

    • 刪除
      將已建立的禮券刪除

    • 優惠禮券使用報告
      顯示有關禮券的客戶使用狀況及資訊

    • 資訊
      顯示有關禮券的內容規則及資訊

    針對“優惠禮券”的浮動按鈕:
    • 優惠禮券編輯
      編輯修改已經建立的優惠禮券內容

    • 寄送優惠禮券給客戶
      向所有會員、指定的“客戶群組”、或指定的某一會員透過電子郵件寄發優惠禮券

    • 優惠禮券使用資訊
      顯示有關禮券的客戶使用狀況及資訊

    注意事項:
    • 禮券啟用編號由隨機自動產生,每項禮券的啟用編號將不會重復

    • 禮券的價值若屬金額,則金額的貨幣將根據您商店的“預設貨幣”為基礎

    • 禮券的啟用,必需通過收禮者電郵所附的“啟用編號”,除此以外,並無其他途徑啟用電子禮券

    • 建立後的禮券,若已被顧客使用過,在一般情況下不建議刪除,否則影響日後翻查訂單的資料準確性

    • 若顧客將禮券啟用後,在付款結帳後仍有禮券餘值,那餘值將儲存於顧客帳戶裏供下次購物時再使用

    • 建議禮券的使用規則不應限制過嚴,否則若顧客未有充份了解下使用,將導致無法順利結帳而打消購物的念頭,例如設定禮券的使用“不限購物金額”、“所有產品均適用禮券”等,有助顧客順利購物及享用禮券,從而令顧客感到在您商店購物的樂趣

    • 建立完成的禮券,更可自動送贈給新登記的會員,以助快速吸納更多會員,若需設定,可到達“系統設定”>“新會員優待”>“優惠禮券”進行,但請注意,切勿同時提供多於一種的優待新會員方案


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Tax Rates and Classes

    Tax Rates and Classes


    我們的“網上商店”系統,支援預收稅款功能,若您銷售的產品在某些國家屬於需繳稅款的話,您便可在系統預先設定相關稅別與稅率,以便系統為產品加上絯該稅率直接向顧客收取。

    雖然大部份情況下若產品屬需繳稅的,都是由顧客自行處理入口稅的問題,商店負責人是無需特別處理,但是我們仍預備這項功能,讓您在需要時能夠使用。

    這份指南將介紹“稅區、稅別、稅率”中的各項設定。

    “稅區”包含以下資料:
    • 地區名稱
      正確的地區“英文”名稱,例如“Florida”

    • 說明
      針對這個“稅區”的輔助“英文”說明,例如“Florida local sales tax zone”

    “稅別”包含以下資料:
    • 稅別標題
      關於稅別的標題,例如“Taxable Goods”

    • 描述
      針對這項稅別的輔助“英文”描述,例如“The following types of products are included non-food, services, etc”

    “稅率”包含以下資料:
    • 稅別標題
      選擇一個預先建立妥當的稅別

    • 地區名稱
      選擇一個預先設定妥當的稅區

    • 稅率 (%)
      輸入正確的稅率值

    • 描述
      針對這個“稅區”的輔助“英文”描述,例如“FL TAX 7.0%”

    • 優先權
      若同一稅區有多種稅率,請設定相關的優先權

    注意事項:
    • 建立稅率必需順序由“稅區”到“稅別”,最後才建立“稅率”


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Contact Information

    Contact Information


    系統設定對您的商店十分重要,不適當的設定會嚴重影響整個電子商店的運作,亦有可能令顧客無法暢順瀏覽或訂購商品。

    所以我們建議您在新的商店進行細心的設定,而設定完成後必須在您的電子商店進行觀察和模擬交易,看看有沒有因不正當設定而引致錯誤。

    在一般情況下,除“初始設定”外,不應經常修改系統設定。

    聯絡資料系包含的資料:

    網站資料:
    • “中英文”網站主題
      將套用於商店的所有部份,包括網站的展示、電子郵件、訂購單

    • “中英文”簡介
      將套用於商店的所有部份,包括網站的展示、電子郵件、訂購單

    • “中英文”關鍵字
      大部份搜索引擎能辦認的資料,能有效引導顧客瀏覽您的網站

    公司資料:
    • 商店負責人名稱
      將套用於各種電子郵件、訂購單

    • 主要電子郵件
      將套用於各種電子郵件、訂購單

    • 主要郵件寄件地址
      將套用於各種電子郵件、訂購單,亦是寄出郵件的回覆地址

    • 客戶查詢電郵
      若有選用,系統會自動發出一封電子郵件通知您

    • 新訂單通知電郵
      若有選用,系統會自動發出一封電子郵件通知您

    • 公司聯絡電話號碼
      將套用於商店的所有部份,包括網站的展示、電子郵件、訂購單

    • 客戶服務電話號碼
      將套用於商店的所有部份,包括網站的展示、電子郵件、訂購單

    • 公司傳真機號碼
      將套用於商店的所有部份,包括網站的展示、電子郵件、訂購單

    • “中英文”公司名稱
      將套用於商店的所有部份,包括網站的展示、電子郵件、訂購單

    • “中英文”地址
      將套用於商店的所有部份,包括網站的展示、電子郵件、訂購單

    通知資料:
    • 傳真機(FAX)接收查詢通知
      選擇:“啟用”、“不啟用”

    • 以傳真機(FAX)接收新訂單通知
      “啟用”、“不啟用”

    • 接收查詢的傳真機號碼
      請轉入包含地區碼的傳真機號碼,但只限傳真至“香港特別行政區”的傳真機號碼,例如“852-22780281”

    • 以手機短訊(SMS)接收查詢通知
      選擇:“啟用”、“不啟用”

    • 以手機短訊(SMS)接收新訂單通知
      選擇:“啟用”、“不啟用”

    • 接收手機短訊(SMS)的手機號碼
      請轉入包含地區碼的手機號碼,全球手機均適用,例如“852-22780281”,必需已購買“短訊額”才有效

    • 客戶新參加通知
      若有選用,系統會自動發出一封電子郵件通知您

    • 新增顧客心聲通知
      若有選用,系統會自動發出一封電子郵件通知您

    • 商品存貨量不足通知
      若有選用,系統會自動發出一封電子郵件通知您

    • 通知電郵的語言
      選擇:“中文”、“英文”

    數位憑証資料:
    • 網站聯絡人名稱

    • 聯絡電郵地址

    • SSL憑証域名

    • SSL憑証發行機構

    • CSR

    • Private key

    • CA Certificate


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Linux Web Hosting

  • Plesk 9 Reseller's Guide

    Plesk 9 Reseller's Guide


    Parallels Plesk Panel is the only web hosting control panel with integrated web design, SaaS storefront and billing. Parallels Plesk Panel delivers maximum profits for growing service providers.

    Parallels Plesk Panel is the most complete Web hosting control panel available today. In fact, it’s the only Web hosting panel that includes integrated Web design tools, a SaaS storefront, and fully automated billing and provisioning. Plus it delivers maximum profits for growing service providers; provides key tools for Web designers; and includes an easy-to-use server control panel for IT professionals (and small businesses without IT staff).

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Usefull Server Path Information

    Usefull Server Path Information


    Here are the applications paths. If you do not see what you are looking for, please contact us.

    • Sendmail:
      /usr/sbin/sendmail
    • Perl:
      /usr/bin/perl
    • PHP:
      /usr/bin/php
    • cURL:
      /usr/bin/curl
    • Pear:
      /usr/bin/pear
    • GET:
      /usr/bin/GET
    • Python:
      /usr/bin/python
    • FFmpeg:
      /usr/bin/ffmpeg
    • ImageMagick:
      /usr/bin/
    • Convert Path for ImageMagick:
      /usr/bin/convert
    • Web Page Path:
      /var/www/vhosts/domainname/httpdocs
    • Root Path:
      /var/www/vhosts/domainname/
    • CGI-BIN Path:
      /var/www/vhosts/domainname/cgi-bin/
    • Subdomains Path:
      /var/www/vhosts/domainname/subdomains/subdomain
      Example: http://subdomain.ec2biz.com


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • PHP - How to check the PHP settings on the hosting server?

    PHP - How to check the PHP settings on the hosting server?


    A very easy way of doing this is to create a file named "check_info.php" or "check_info.php5".

    Insert the following line in it:

    <? phpinfo(); ?>

    Then run this file in your domain, i.e. http://www.domainname.com/check_info.php

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Plesk 10 User’s Guide to Web Presence Builder

    Plesk 10 User’s Guide to Web Presence Builder


    Parallels Plesk Panel is the only web hosting control panel with integrated web design, SaaS storefront and billing. Parallels Plesk Panel delivers maximum profits for growing service providers.

    Parallels Plesk Panel is the most complete Web hosting control panel available today. In fact, it’s the only Web hosting panel that includes integrated Web design tools, a SaaS storefront, and fully automated billing and provisioning. Plus it delivers maximum profits for growing service providers; provides key tools for Web designers; and includes an easy-to-use server control panel for IT professionals (and small businesses without IT staff).

    A guide to using the brand new Web Presence Builder.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How to publish a web site with Dreamweaver

    How to publish a web site with Dreamweaver


    When your page is finished and ready to be publish on the Web, Dreamweaver makes it easy with custom publishing features.

    Follow the tutorial below to learn just how easy it is, Be sure to save your pages first!

    Firstly you will need to install Dreamweaver on your computer. If you to not have this program installed I recommend purchasing it.

    FTP Server:
    • ftp.domainname.com (example)

    User Name:
    • ftp_domainnamecom (example)

    Password:
    • Please see your configuration email

    Host Directory:
    • /httpdocs/ for normal web pages (http)
    • /httpsdocs/ for secure pages (https)

    Home Page File:
    • index.html or index.htm or index.php (lower case)


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Pre-Sale Services

  • How to renew your Domain / Hosting Plan / other services?

    How to renew your Domain / Hosting Plan / other services?


    Our billing system will automatically send the renewal notification and invoice to your registered email address 15 day before the expiry date.

    You need to ensure your registered email is valid in the billing system and to alert on any email notification sent from us, You are responsible for keeping their contact information up to date.

    Please note your responsibility to track the services their expiration date.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • What are your DNS servers?

    What are your DNS servers?


    Please refer to:

    How to point my existing domain name to "Focus Network Company" server?

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Why using free email accounts is bad idea?

    Why using free email accounts is bad idea?


    We recommend that you NOT use an email address from a free service (e.g. Yahoo! or Hotmail) with your account information.

    Instead, please enter a traditional address, such as that from your account, or one issued to you by your ISP (Internet Service Provider).

    This gives us better assurance of being able to contact you should we need to, as well as helping us protect your account and prevent fraud.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Specific refund conditions based on method of payment

    Specific refund conditions based on method of payment


    Cash / Bank Deposit / Cheque:
    We will refund your money back to the account you sent payment from, mail a cheque, or via PayPal. Your PayPal account must be considered "Verified" by PayPal, open, and in good standing with PayPal for us to refund money.

    PayPal:
    For orders paid via PayPal we will refund money to your PayPal account only. Your PayPal account must be considered "Verified" by PayPal, open, and in good standing with PayPal for us to refund money.

    Credit Card:
    For security reasons the credit card you use to purchase any of Focus Network Company products must be valid when you request a refund. We cannot refund to a credit card that has expired or been cancelled.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How to apply special price for international domain

    How to apply special price for international domain


    We are offering domain name registration for the unbelievable low price.

    This offer is for a limited time only. Act fast while quantities last.

    You must purchase following plan offered on our site at the same time you new register your domain name to qualify.

    • E-Store
    • Linux Web Hosting
    • Website Design & Development


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

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