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Knowledge Base

Our new knowledge base is a valuable collection of technical information, web site marketing tips, tutorial, glossary, and documentation.

If you feel anything is missing, or still have questions, please contact us. Looking for something specific? Can't see it here? Try our "Knowledge Base Search".


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  • Administer Groups

    Administer Groups


    我們的“線上商店”系統,允許業務由多個管理員進行維護,而且可設定一些權限,讓指定的管理員只可執行獲受權的區域。

    如需設定其他管理群組,請先完成這編指南的“管理員群組”,再參考上一節介紹的“管理員設定”。

    進入“管理員群組”:
    1. 點擊主選單的“系統管理員”

    2. 點擊左選單的“管理員群組”

    每項“管理員群組”包含的資料:
    • 管理群組名稱
      簡短的群組名稱,最多32個字元(必需輸入),例如“Top Administrator”

    每項“權限設定”包含的資料:
    • 區域和項目選擇
      根據該群組選擇合適的執行區域

    新增“管理員群組”:
    1. 點擊主螢幕的“增加”按鈕

    2. 輸入簡短的群組名稱

    3. 完成後點擊“增加”按鈕

    4. 在主螢幕點擊剛才建立的群組的“權限設定”

    5. 選擇合適的執行區域

    6. 點擊“儲存”按鈕

    注意事項:
    • 切勿刪除我們預先設定的“最高權力”管理員群組,否則在群組限制下,業務擁有者可能無法再進入一些被限制的區域,如不小心刪除而需我們重設這種管理員,需向我們繳付設定費。

    • 除“獨立套裝軟件”及“開發版軟件”外,我們擁有登入您的管理系統任何區域的權力,以便提供技術咨詢和系統升級修正。


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Page Content Manager

    Page Content Manager


    我們的“線上商店”設有一些獨立頁面,而某些頁面亦能讓您自由加入適當的訊息,以便令整個商店能展示更多關於您的業務情報。

    透過“頁面內容管理”內建的HTML編輯器,您將能快捷輕鬆地編輯當中內容,就像平日慣常使用的文字處理一樣,而無需專門的編輯知識。

    進入“頁面內容管理”:
    1. 點擊主選單的“資訊管理”

    2. 點擊左選單的“頁面內容管理”

    可供編輯的頁面:
    • 進店歡迎頁
      網站首頁的獨立頁面,能置放“文字訊息”或自訂的“HTML”內容,包括歡迎圖片或“SWF”動畫

    • 首頁文字
      目錄首頁,能置放“文字訊息”或自訂的“HTML”內容,包括圖片及“SWF”動畫

    • 走動文字
      每頁頁頂的“走馬燈”文字訊息,例如一些“新消息”或“宣傳語句”

    • 貨運及退貨說明
      堪入於“其他頁面”模板的獨立頁面,能置放“文字訊息”或自訂的“HTML”內容,包括圖片及“SWF”動畫

    • 個人私隱說明
      堪入於“其他頁面”模板的獨立頁面,能置放“文字訊息”或自訂的“HTML”內容,包括圖片及“SWF”動畫

    • 服務條款
      堪入於“其他頁面”模板的獨立頁面,能置放“文字訊息”或自訂的“HTML”內容,包括圖片及“SWF”動畫

    • 關於我們
      堪入於“其他頁面”模板的獨立頁面,能置放“文字訊息”或自訂的“HTML”內容,包括圖片及“SWF”動畫

    • 客戶服務
      堪入於“其他頁面”模板的獨立頁面,能置放“文字訊息”或自訂的“HTML”內容,包括圖片及“SWF”動畫

    • 特別消息
      目錄首頁,能置放“文字訊息”或自訂的“HTML”內容,包括圖片及“SWF”動畫

    • 聯絡我們
      堪入於“其他頁面”模板的聯絡頁面,能置放“文字訊息”或自訂的“HTML”內容,包括圖片及“SWF”動畫

    • 訂購完成
      堪入於“其他頁面”模板的訂購完成頁面,能置放“文字訊息”或自訂的“HTML”內容,包括圖片及“SWF”動畫

    • 產品預訂服務
      堪入於“其他頁面”模板的產品預訂服務頁面,能置放“文字訊息”或自訂的“HTML”內容,包括圖片及“SWF”動畫

    頁面內容包含的資料:
    • “中英文”頁面HTML
      透過“HTML”編輯器輸入,或利用“原始碼”編輯HTML

    • 顯示狀態
      選擇其中一種狀態,例如“顯示”、“隱藏”

    “頁面內容”適用的“標籤”:
    透過“標籤”能讓資訊正確地顯示,而且能自動對應中英文頁面,無需擔心更改系統設定的聯絡資料後,遺漏修改頁面內容,請使用以下專用“標籤”加插在適當的HTML位置內
    • [[PAGE:HOME_URL]]
      您的線上商店網址

    • [[PAGE:SITE_NAME]]
      您的網站名稱

    • [[PAGE:SITE_DESCRIPTION]]
      您的網站說明 / 簡介

    • [[PAGE:SITE_KEYWORDS]]
      您的網站關鍵字

    • [[PAGE:COMPANY_NAME]]
      您的公司名稱

    • [[PAGE:COMPANY_ADDRESS]]
      您的公司地址

    • [[PAGE:COMPANY_TEL]]
      您的公司聯絡電話號碼

    • [[PAGE:COMPANY_FAX]]
      您的公司傳真機號碼

    • [[PAGE:COMPANY_SERVICE_TEL]]
      您的客戶服務電話號碼

    • [[PAGE:STORE_OWNER]]
      您的網站負責人名稱

    • [[PAGE:STORE_OWNER_EMAIL]]
      主要電子郵件

    • [[PAGE:STORE_ENQUIRY_EMAIL]]
      客戶查詢郵件的收件地址

    • [[PAGE:STORE_ORDER_EMAIL]]
      新訂單的通知電郵地址

    傳統的文字輸入範例:
    歡迎光臨佳佳網上精品商店
    如有問題請致電我們啊,電話是(852)1234 5678


    使用“標籤”後的輸入範例:
    歡迎光臨[[PAGE:SITE_NAME]]
    如有問題請致電我們啊,電話是[[PAGE:COMPANY_TEL]]


    頁面的顯示結果範例:
    歡迎光臨佳佳網上精品商店
    如有問題請致電我們啊,電話是(852)1234 5678


    注意事項:
    • 走動文字的模板標籤:[[HTML:TEXT_SCROLL]]

    • 除“進店歡迎頁”外,其他頁面內容在模板的標籤:[[HTML:DATA_PAGE_CONTENT]]

    • 所有頁面內容必需將“顯示狀態”設為“顯示”,而且需具有內容方可生效

    • 自訂HTML若有圖片,必需使用編輯器的“插入/編輯 圖片”按鈕正確上傳至伺服器,以下是正確的HTML例子:

    • 自訂HTML若有FLASH動畫檔案,必需使用編輯器的“插入/編輯 Flash”按鈕正確上傳至伺服器,以下是正確的HTML例子:

    • 若需借助其他HTML軟件預先完成排版,強列建議使用“FrontPage”、“Dreamweaver”,而不應以“MicroSoft Word”的文字編輯器進行

    • 盡量不要在網站任何頁面輸入聯絡電郵地址,應推薦客戶使用“支援服務記錄”(聯絡我們)的線上表格進行聯繫,這行動令所有查詢都能被記錄,亦可防範惡意程序抓到您的電郵地址發送垃圾郵件(系統在“聯絡我們”顯示的電郵地址已經過圖片轉化處理,惡意程序無法提取內容)


    Please be aware we does not participate in any management and not assume responsibility and support for third party providers.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Product with Special Price

    Product with Special Price


    Ec2Biz的「網上商店系統」支援特價產品促銷方案,您可為指定的產品設為特價品,所有已設特價的產品無論在目錄或產品詳細頁均會顯示特價提示,而且在店面裏亦設有整頁的“特價產品”介紹,至於店面首頁,可根據需要加入“特價產品”走馬燈式的注目介紹。

    每項特價產品可以具備針對普通顧客的“普通特價”,或針對群組客戶的“群組特價”。不同的客戶將可享所屬的優惠價。

    特價產品亦可設定有效結束日,當到達該結束日時,系統將自動把產品轉回正常售價。

    每項特價品包含的資料:
    • 零售特價
      針對普通顧客的特價(必需輸入)

    • 群組特價
      針對群組客戶的特價(如適用)

    • 特價結束日
      設定後若超過該日期,產品將自動回復正價。若為空白,表示特價沒有結束日期,一直特價到將該特價商品刪除為止,或暫停特價。

    • 狀態
      可選擇:“特價啟用中”、“特價暫停”

    新增特價品:
    1. 點擊主選單的“分類目錄/產品管理”

    2. 點擊左選單的“特價產品”

    3. 點擊主螢幕的“新增產品”按鈕

    4. 選擇產品的目錄

    5. 選擇相關產品

    6. 點擊主螢幕的下方的“增加”按鈕

    7. 輸入相關資料

    8. 完成後按“儲存”或“更新”,或按“返回”放棄並返回列表

    更改產品特價狀態:
    • 特價狀態
      點擊狀態列的“綠色”或“紅色”按鈕

    針對產品特價的動作:
    • 新增產品
      從已建立的產品裏挑選一項成為特價品

    • 編輯
      修改已經增加的特價產品資料,例如更改特價、特價結束日、狀態

    • 刪除
      將該特價產品資料刪除,若產品特價中,將會轉回正常售價,此刪除動作只針對特價資料,不會把原有產品刪除

    • 資訊
      顯示該目錄的資訊,包括各群組的特價資料和新增及修改日期

    注意事項:
    • 特價只針對產品的售價,而不影響“商品特性設定”的差價

    • 設成特價的產品必需具備特價的數值,不能留空或輸入負數

    • 特價欄內可直接輸入特價的數值,例如“86.50”,或“折扣數”,例如“20%”(即是正價減百份之二十)

    • 若有修改過的特價資料不會影響之前已產生的訂購單


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Unsold Shopping Cart

    Unsold Shopping Cart


    我們的“網上商店”系統提供專業的“報表及統計”功能,讓您能隨時檢視“即時”及“過往”的業績記錄,令掌握營運更輕鬆。

    每項報表皆具備多種不同的樣式,而且除了能線上檢視外,更可透過您的印表機,將業務數據列印以備參考。

    “購物車未完成報告”能讓您知悉顧客放在“購物車”的產品,而這些產品名單的存在,意味顧客未進行結帳,或結帳過程遇到難題,這時您便可了解顧客的購物需要,從而提供適當的協助。

    進入“購物車未完成報告”:
    1. 點擊主選單的“報表及統計”

    2. 點擊左選單的“購物車未完成報告”

    每項“購物車未完成報告”包含的資料:
    • 日期
      購物車內容的建立日期,或最近的狀態日期

    • 姓名
      購物車所屬的顧客姓名,點擊該姓名,即可到達該顧客的詳細資料

    • 電子郵件
      購物車所屬的顧客電子郵件,點擊該電子郵件,即可到馬上寄送聯絡電子郵件

    • 電話號碼
      購物車所屬的顧客電話號碼

    • 手機號碼
      購物車所屬的顧客手機號碼

    • 產品資料
      詳列購物車內的產品名單

    “購物車未完成報告”的顯示範圍:
    • 日期範圍
      選擇合適的範圍天數

    針對“購物車未完成報告”的動作:
    • 刪除
      將顧客的“購物車”內容清空,並刪除有關記錄

    • 列印
      將當前資料透過印表機列印

    注意事項:
    • 請定期檢視所有報表及統計數據,方能掌握業務進展及變化

    • 所有報表數據屬您的商業機密,切勿隨意向第三者披露

    • 若有使用其他第三方供應商,例如“收款閘道”,基放計算方式、環境因素等,二者的報表數據結果可能並不一致

    • 報表資料屬即時狀態,而過往記錄有可能受其他因素影響,例如管理員對訂單的刪除等,所以資料將與實際稍有差別

    • 報表數據只供參考


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Newsletter

    Newsletter


    “電子報”系統有別於一般的電子郵件行銷方式,由於使用電郵發放訊息,往往無法追蹤收件人是否已經檢閱內客,以至不能掌握宣傳訊息的有效性,而且通過普通電子郵件,較難建立精美的內容,同時也無法為每封電郵通訊附帶大量圖片。

    而我們的“線上商店系統”則內建設計貼心、使用簡易的“電子報”系統,除方便管理外,更具備以下特點:
    • 使用模版技術,為每項電子報提供不同的風格,而且模版由重復套用,省減每次重新設計的煩惱

    • 只要準備“電子報主題”、“標題內容”、“選擇產品”、“頁底內容”文字等,即可輕鬆建立全新的電子報

    • 系統提供簡易的產品挑選方式,無需再逐項貼圖、建立連結

    • 產品排列具備每行展示一件至三件的選擇,靈活而容易觀看

    • 每項電子報可重復發佈,並且具備發佈數量與實際檢視的比率追蹤

    • 以電子郵件寄出的電子報只包含文字內容及HTML,其他圖片仍儲存於伺服器,所以每封電子報的檔案體積十分細,不會過份佔據收件者的郵箱空間,並能有效快速開啟郵件

    • 每封電子報可附加取消訂閱的超連結,讓收件者自由選擇使用,避免引致收件者帶來煩惱



    進入“電子報”管理:
    1. 點擊主選單的“訊息中心/電子報”

    2. 點擊左選單的“電子報”

    透過浮動按鈕到達不同區域:
    • 電子報內容
      建立或編輯每項電子報的內容,選擇適合的模版

    • 電子報模版
      編輯修改內建的模版,或輸入自已設計的模版

    • 寄電子報
      向適合對像寄出電子報,或繼續寄出尚未完成寄送行動的電子報

    每項“電子報”內容包含的資料:
    • 選擇模版
      選擇一款內建或自定的電子報模版

    • 電子報主題及語言
      輸入電子報的主題,例如“夏日新款衣服大減價”,並選擇該份電子報的語言

    • 電子報標題內容
      輸入電子報的標題內容文字或自訂HTML,此部份內容可按需要使用,標題內容在模版的對應標籤是[[NEWSLETTER:HEADER]]

    • 選擇內容

      選擇以下其中一種主要內容,此部份內容可按需要使用,標題內容在模版的對應標籤是[[NEWSLETTER:CONTENT]]
      • 新品介紹
        從列表挑選合適推廣的最近新增的產品

      • 特價品介紹
        從列表挑選合適推廣的特價的產品

      • 自選產品介紹
        從列表挑選合適任何產品

      • 自訂內容
        輸入合適的文字或HTML內容

    • 電子報頁底內容
      輸入電子報的頁底內容文字或自訂HTML,此部份內容可按需要使用,標題內容在模版的對應標籤是[[NEWSLETTER:FOOTER]]

    “電子報”模版適用的“標籤”:
    如果您對內建模版不滿意,或希望使用自建的模版,請使用以下專用“標籤”加插在適當的HTML位置內
    • [[NEWSLETTER:LOGO]]
      您的商店標緻圖片,這圖片跟展示於“線上商店”的標緻相同,而設定位置在“網站樣式總管”的“網站資源”裡

    • [[NEWSLETTER:TITLE]]
      電子報主題

    • [[NEWSLETTER:CURRENT_DATE]]
      當前的日期

    • [[NEWSLETTER:HEADER]]
      電子報標題內容

    • [[NEWSLETTER:CONTENT]]
      您選擇的“新品介紹”、“特價品介紹”、“自選產品介紹”、“自訂內容”其中一種內容

    • [[NEWSLETTER:FOOTER]]
      電子報頁底內容

    • [[NEWSLETTER:SITE_NAME]]
      您的網站名稱

    • [[NEWSLETTER:COMPANY_NAME]]
      您的公司名稱

    • [[NEWSLETTER:COMPANY_ADDRESS]]
      您的公司地址

    • [[NEWSLETTER:HOME_URL]]
      您的線上商店網址

    • [[NEWSLETTER:COMPANY_TEL]]
      您的公司聯絡電話號碼

    • [[NEWSLETTER:COMPANY_FAX]]
      您的公司傳真機號碼

    • [[NEWSLETTER:COMPANY_SERVICE_TEL]]
      您的客戶服務電話號碼

    • [[NEWSLETTER:READ_LINK]]
      讓收件者在不能閱讀郵件的情況下,可點擊這超連結到達您網站檢視電子報的線上版本

    • [[NEWSLETTER:UNSUBSCRIPTION_LINK]]
      讓收件者取消訂閱及接收電子報的超連結

    自訂或修改電子報模版配合標籤的HTML例子:









    [[NEWSLETTER:READ_LINK]]



























    [[NEWSLETTER:LOGO]]

    [[NEWSLETTER:TITLE]] [[NEWSLETTER:CURRENT_DATE]]
    [[NEWSLETTER:HEADER]]
    [[NEWSLETTER:CONTENT]]
    [[NEWSLETTER:FOOTER]]
    Copyright c [[NEWSLETTER:SITE_NAME]]
    [[NEWSLETTER:UNSUBSCRIPTION_LINK]]


    自訂或修改電子報模版的圖片路徑例子:
    所有在電子報顯示的圖片,必需正確上傳至伺服器,否則收件者將無法檢視。

    針對“電子報內容”的動作:
    • 編輯
      修改已經建立的電子報資料,例如更改主題名稱、轉換宣傳的產品

    • 刪除
      將電子報的內容、追蹤記錄、線上檢視版本刪除,此動作不會影響已成功寄出的電子報郵件

    針對“電子報模版”的動作:
    • 編輯
      修改內建的預設電子報模版風格,或修改自建電子報模版風格

    • 刪除
      將修改過的預設電子報模版回復原狀,或刪除自建電子報模版

    針對“寄電子報”的動作:
    • 繼續未完成的寄送
      進行繼續寄送先前因某種原因未完成的電子報

    • 已完成寄送
      該次寄送行動已全部完成,沒有其他可執行的動作

    注意事項:
    • 制作完成的電子報,在正式寄出前,應先預覽效果,以及向自已寄出一封測試郵件,確認無誤後才進行正式寄送

    • 強列建議使用內建的預設電子報模版,可令制作電子報過程更輕鬆簡單

    • 由於設置“自訂電子報模版”及修改“預設電子報模版”的HTML屬進階功能,若設置出錯,將令電子報不能正常顯示,所以強列建議由專業及具經驗者進行,而我們並不提供上述的免費支援服務

    • 除“獨立套裝軟件”及“開發版軟件”,所有線上商店均屬共亨資源,一般繳付“月費”或“年費”租用型式的線上商店,寄送電子報的行動仍受“「電子郵件」政策及「電子郵件」限制是怎樣的?”一節所述,並請遵守我們的服務條款進行任何電子郵件操作的指引,意指大量寄出電子郵件時,您必需採用分批寄發,並在非繁忙時段進行,如違反我們的“電子郵件寄出”指引或服務條款,您的線上商店將在不另行通知情況下,被停止所有運作,敬請留意

    • 由於寄發SPAM (垃圾郵件)有可能觸犯法律,請在寄出電子報時了解收件者和對像是否願意收取您的訊息,並必需在電子報內包含取消訂閱的方法及標籤


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

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General Information

  • Money Back Guarantee Policy

    Money Back Guarantee Policy


    The following list of terms and conditions apply to the Money Back Guarantee Program:

    • First 14 Day Money Back Guarantee. Focus Network Company provided money-back guarantee to client during the first 14 calendar days of the Initial term.
    • Accounts cancelled or terminated for violation of the Acceptable Usage Policy will not qualify for the money back guarantee.Example: If a Service is cancelled due to a spamming violation it will not qualify.
    • Service renewed or changed service is not qualify.
    • The special "Account Cancellation Form" must be used during cancellation.
    • The Account Cancellation Form can be found at Cancellation Request.
    • HKD$100 Administrative charge will be charged and not refundable.
    • Value Added Service are non refundable.
    • Domain Registration Fee are non refundable.
    • If you had received a discount on any service on signup then in case of cancellation of a related service within first 14 days will void that discount and you will be charged full fees according to the normal price of that service at the time of signup.
    • Refunds issued by cheque or via PayPal may take up to 30 business days.
    • Focus Network Company not transfer funds from one account to another for any reason.
    • The 14 money back guarantee is for website hosting services only.

    Modification
    We may modify these terms by updating this posting. By using this website you agree to be bound by any such revisions and should therefore periodically visit this page to determine the then current terms of use to which you are bound.

    You agree that in the event any portion of these website terms of use are found to be unenforceable, the remainder of these website Terms and Conditions shall remain in full force and effect.

    The decision of Focus Network Company shall be final.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • pMachineFree

    pMachineFree


    pMachine is online publishing's most flexible and creative software.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • WordPress

    WordPress


    WordPress is a state-of-the-art publishing platform with a focus on aesthetics, web standards, and usability. WordPress is both free and priceless at the same time.

    More simply, WordPress is what you use when you want to work with your blogging software, not fight it.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • EGROUPWARE

    EGROUPWARE


    eGroupWare is many things. It is a very flexible pluggable framework capable of hosting applications like a group calendar, AddressBook, Email, accounting ledger, inventory, and whatever else your can think of. These applications can share a common user store, and a flexible Access Control List (ACL) system to control access and information sharing. At it's core there is the phpgwapi, an API written for php, that provides some very useful functions and tools for developers, including the user store, which has several back ends, database abstraction, and a flexible templating system. Applications are then written using the phpgwapi and phpgw framework to provide web based tools to users.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Privacy Policy

    Privacy Policy


    Welcome to Focus Network Company (www.ec2biz.com) (Website), This website is owned and operated by "Focus Network Company".

    Your privacy on the internet is of the utmost importance to us. At "Focus Network Company", we want to make your experience online satisfying and safe.

    Because www.ec2biz.com gather certain types of information about our users, we feel you should fully understand the terms and conditions surrounding the capture and use of that information. This privacy statement discloses what information we gather and how we use it.

    OUR COMMITMENT TO PRIVACY
    Our Privacy Policy was developed as an extension of our commitment to combine the highest-quality products and services with the highest level of integrity in dealing with our clients and partners. The Policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site and our products and services. This statement will be continuously assessed against new technologies, business practices and our customer's needs.

    WHAT INFORMATION DO WE COLLECT?
    When you visit our website you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and website use information collected on an aggregate basis as you and others browse our website.

    1. Personal Information You Choose to Provide

      CREDIT CARD INFORMATION
      If you choose to purchase products or services from us or our partners, you may need to give personal information and authorization to obtain information from various credit services. For example, you may need to provide the following information:
      • Name

      • Birthday

      • Mailing Address

      • Email Address

      • Credit Card Number

      • Home, Business, Mobile, Fax Phone Number

      • Business Information

      • Other Personal Information

      This will may be stored anywhere on our network and is passed via secure server directly to our processing partner to enable your transaction to be authorized.

    2. WEB SITE USE INFORMATION
      Similar to other commercial website, our website utilizes a standard technology called "cookies" (see explanation below, "What Are Cookies?") and Web server logs to collect information about how our website is used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our website, and the websites visited just before and just after our website. This information is collected on an aggregate basis. None of this information is associated with you as an individual.

    HOW DO WE USE THE INFORMATION THAT YOU PROVIDE TO US?
    Broadly speaking, we use personal information for purposes of administering our business activities, providing customer service and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to our website, new services and special offers we think you will find valuable. The lists used to send you product and service offers are developed and managed under our traditional corporate standards designed to safeguard the security and privacy of our customer's personal information. As a customer, you will be given the opportunity, at least once annually, to notify us of your desire not to receive these offers.

    What Are Cookies? Cookies are a feature of Web browser software that allows Web servers to recognize the computer used to access a website. Cookies are small pieces of data that are stored by a user's Web browser on the user's hard drive. Cookies can remember what information a user accesses on one Web page to simplify subsequent interactions with that website by the same user or to use the information to streamline the user's transactions on related Web pages. This makes it easier for a user to move from Web page to Web page and to complete commercial transactions over the Internet. Cookies should make your online experience easier and more personalized.

    HOW DO WE USE INFORMATION WE COLLECT FROM COOKIES?
    We use website browser software tools such as cookies and web server logs to gather information about our website users browsing activities, in order to constantly improve our website and better serve our customers. This information assists us to design and arrange our Web pages in the most user-friendly manner and to continually improve our website to better meet the needs of our customers and prospective customers.

    Cookies help us collect important business and technical statistics. The information in the cookies lets us trace the paths followed by users to our website as they move from one page to another. Web server logs allow us to count how many people visit our website and evaluate our website's visitor capacity. We do not use these technologies to capture your individual email address or any personally identifying information about you although they do permit us to send focused online banner advertisements or other such responses to you.

    NOTICE OF NEW SERVICES AND CHANGES
    Occasionally, we may also use the information we collect to notify you about important changes to our website, new services and special offers we think you will find valuable. As our client, you will be given the opportunity to notify us of your desire not to receive these offers by clicking on a response box when you receive such an offer or by sending us an email.

    HOW DO WE SECURE INFORMATION TRANSMISSIONS?
    When you send confidential personal credit card information to us on our website, a secure encryption technology, such as Secure Sockets Layer (SSL), which we have licensed encrypts all information you input before it is sent to us. The information is scrambled en route and decoded once it reaches our website.

    HOW DO WE PROTECT YOUR INFORMATION?
    Information Security. We uses encryption technology, such as Secure Sockets Layer (SSL), to safeguard the confidentiality of personal information we collect from unauthorized access or disclosure and accidental loss, alteration or destruction.

    Evaluation of Information Protection Practices. Periodically, our operations and business practices are reviewed for compliance with corporate policies and procedures governing the security, confidentiality and quality of our information.

    Employee Access, Training and Expectations. Our corporate values, ethical standards, policies and practices are committed to the protection of customer information. In general, our business practices limit employee access to confidential information, and limit the use and disclosure of such information to authorized persons, processes and transactions.

    HOW CAN YOU ACCESS AND CORRECT YOUR INFORMATION?
    You may request access to all your personally identifiable information that we collect online and maintain in our database by contact us.

    DO WE DISCLOSE INFORMATION TO OUTSIDE PARTIES?
    We will only disclose your information to other parties that require it for the purpose of fulfilling your order, such as Credit card, Visa and MasterCard. We do not share or sell your information.

    WHAT ABOUT LEGALLY COMPELLED DISCLOSURE OF INFORMATION?
    We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.

    WHAT ABOUT OTHER WEB SITES LINKED TO OUR WEB SITE?
    We are not responsible for the practices employed by websites linked to or from our website nor the information or content contained therein. Often links to other website are provided solely as pointers to information on topics that may be useful to the users of our website.

    Modification
    We may modify these terms by updating this posting. By using this website you agree to be bound by any such revisions and should therefore periodically visit this page to determine the then current terms of use to which you are bound.

    You agree that in the event any portion of these website terms of use are found to be unenforceable, the remainder of these website Terms and Conditions shall remain in full force and effect.

    Note
    In the event of any inconsistencies between the English and Chinese version, the English version shall prevail.

    CONTACT US
    If you have any questions or concerns regarding this statement, you can contact www.ec2biz.com at . You can also write to us using the following address:



    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Glossary

  • SWF (Flash Animations)

    SWF (Flash Animations)


    SWF is a proprietary vector graphics file format produced by the Flash software from Adobe (formerly Macromedia). Intended to be small enough for publication on the web, SWF files can contain animations or applets of varying degrees of interactivity and function. SWF is also sometimes used for creating animated display graphics and menus for DVD movies, and television commercials.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • TIFF (Tagged Image File Format)

    TIFF (Tagged Image File Format)


    Tagged Image File Format (abbreviated TIFF) is a file format for mainly storing images, including photographs and line art. Originally created by the company Aldus, jointly with Microsoft, for use with PostScript printing, TIFF is a popular format for high color depth images, along with JPEG and PNG.

    TIFF format is widely supported by image-manipulation applications such as Photoshop by Adobe, GIMP, Ulead PhotoImpact, and Photo-Paint as well as Paint Shop Pro by Corel, by desktop publishing and page layout applications, such as QuarkXPress and Adobe InDesign, and by scanning, faxing, word processing, optical character recognition, and other applications.

    TIFF was chosen as the native format for raster graphics in the NeXTstep operating system, and this TIFF support carried over into Mac OS X. Adobe Systems, which acquired the PageMaker publishing program from Aldus, now controls the TIFF specification, although it has not had a major update since 1992 (several technical notes have been published with minor extensions to the format).

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • SSL

    SSL


    Transport Layer Security (TLS) and its predecessor, Secure Sockets Layer (SSL), are cryptographic protocols which provide secure communications on the Internet for such things as web browsing, e-mail, Internet faxing, instant messaging and other data transfers. There are slight differences between SSL 3.0 and TLS 1.0, but the protocol remains substantially the same. The term "TLS" as used here applies to both protocols unless clarified by context.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • E-Mail

    E-Mail


    Electronic mail (abbreviated "e-mail" or, often, "email") is a store and forward method of composing, sending, storing, and receiving messages over electronic communication systems.

    The term "e-mail" (as a noun or verb) applies both to the Internet e-mail system based on the Simple Mail Transfer Protocol (SMTP) and to intranet systems allowing users within one organization to e-mail each other. Often these workgroup collaboration organizations may use the Internet protocols for internal e-mail service.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • PNG (Portable Network Graphics)

    PNG (Portable Network Graphics)


    PNG (Portable Network Graphics) is a bitmapped image format that employs lossless data compression. PNG was created to improve and replace the GIF format, as an image-file format not requiring a patent license.

    PNG is pronounced "ping" , but can be spoken "P-N-G" to avoid confusion with network tool ping. PNG is supported by the libpng reference library (platform-independent), with C functions for handling PNG images.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Domain Names Knowledge

  • What Is Domain Redemption Period

    What Is Domain Redemption Period


    The Redemption Period occurs approximately 30 days after a domain has been reached its expiration date, this applies to .COM, .NET, and .ORG domains, other TLDs may have different policies concerning expiration and renewal.

    For thirty (30) days after the expiration date the domain will be available for renewal in a grace period. After the thirty day grace period the domain will enter a hold period known as the Redemption Period for another thirty (30) days where to recover the domain the registry requires a HKD$3,000 fee.

    However, there is no guaranteed grace period, and once expired, the domain can be deleted at any time.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Who can register a .CN domain name?

    Who can register a .CN domain name?


    Regarding to CNNIC request for document submission.

    For new .CN / .COM.CN / .NET.CN / .ORG.CN / GOV.CN domain registration, only organization application is accepted and below documents are required:

    • Copy of a valid China Business Registration Certificate, and
    • Copy of applicant's China Citizen Identity Card, and
    • Copy of a valid ICP license


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How to point my existing domain name to "Focus Network Company" server?

    How to point my existing domain name to "Focus Network Company" server?


    Using your existing domain name with "Focus Network Company" service is easy! You simply have to point it to your account by replacing your old host DNS settings with our domain name server ones.

    Below are our DNS information:

    • ns1.powersx.com
    • ns2.powersx.com

    In case you do not have access to such a management tool, you need to contact your Domain Registrar to change the DNS settings for you.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Who can register a .US domain name?

    Who can register a .US domain name?


    Any United States citizen or permanent resident, as well as any business or organization with a bona fide presence in the U.S., can register a .us domain name.

    One of the following eligibility requirements must be met:

    • A natural person (i) who is a citizen or permanent resident of the United States of America or any of its possessions or territories or (ii) whose primary place of domicile is in the United States of America or any of its possessions, or
    • Any entity or organization that is incorporated within one of the fifty (50) United States states, the District of Columbia, or any of the United States possessions or territories or (ii) organized or otherwise constituted under the laws of a state of the United States of America, the District of Columbia, or any of its possessions or territories, or
    • An entity or organization (including federal, state, or local government of the United States, or a political subdivision thereof) that has a bona fide presence in the United States.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How to transfer my existing domain name to "Focus Network Company"?

    How to transfer my existing domain name to "Focus Network Company"?


    When you start using your new hosting account or E-Store with us, it may be quite inconvenient to leave your domain name to be managed by your old host. If you do that you will have to communicate with two different organizations: one will be providing the hosting services or E-Store for your website and the other will be providing domain registration services for your website.

    In order to move your existing domain and manage it together with your "Focus Network Company" hosting account with you just need to order the "Domain Transfer Service".

    Requirements for successful domain name transfer

    • The domain name to be transferred is not in 'Locked' Status.
    • The customer has access to the administrative contact email for the domain.
    • The customer can provide "Focus Network Company" with the domain EPP key code, applying to domains for which there is such a code.
    • There are more than 15 days till the domain name expiration date.
    • The domain name was registered for the first time more than 60 day ago.
    • The domain name has one of the following extensions: .com .net .org .us .biz .info .name.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Email Tutorial

  • What is mail policy and email limits?

    What is mail policy and email limits?


    Mail Limits

    There is an maximum amount of emails which can be send out per hour is 30 emails from one account or 100 emails per domain and 300 emails per day, this limit is also applied "Web Hosting Service", "Towards Mailing Lists" and "Online E-Store System". Focus Network Company reserves the violation of any of the foregoing may result in immediate deactivate or termination upon any indication of such activity without notice.

    Many of our servers have a 60 pop checks per hour limit per email address.? If you go over this you're likely to get a wrong password error message saying login incorrect. Just wait an hour and it will automatically unlock you. to prevent this from happening again make sure to disable auto checking or at least set it to something higher such as 10 minutes.

    Any mailing list larger than 2000 will require a dedicated server solution from us. Note: dividing one large list into smaller lists to get below this limit is not allowed.

    We have a maximum size of emails of 50 MByte and under, any email over 50 MByte will be automatically rejected, please use your FTP to transfer big files!

    Mailing Lists Rules

    1. Anytime you're sending a message no matter how large your e-mail list is you must throttle it.? We recommend you throttle it to at the very least sending 1 email every 6 seconds. If the mailing list software you're using does not allow you to throttle you must switch to something else. We recommend Mailman which can be found in your control panel under PLESK. If you do not throttle and you try sending let's say 1500 emails the server will try sending all 1500 in 1 second which is not possible. This will cause the server load to go very high and for the entire server to be sluggish until this process is completed. It is our job to keep the server up and running without being sluggish. Anyone who causes the servers load to go high will be suspended and the process will be terminated. If you choose not to throttle you will most likely be suspended for crashing the server without notice.

    2. Any mailing list over 100 emails is only allowed to be sent to during off-peak times to prevent high server loads. Off peak times qualify as all day Saturday and Sunday, and 1am - 8 am eastern time M-F.

    3. You are not allowed to mail to a mailing list you were given or purchased. This is spamming because they never agreed to you personally sending them mail. We do not care and how you justify it this is spam and will result in termination of the offending account.

    4. Any unsolicited e-mail being sent will result in termination of the offending account without notice. We take a zero tolerance stance against sending of unsolicited e-mail.



    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Eudora 6 For PC Email Tutorial

    Eudora 6 For PC Email Tutorial


    In this tutorial we will learn how to set up Eudora 6 for PC as your email client.

    What you will Need:

    • A valid email account, if you haven't created an email account yet please log into your Control Panel and set up an email account.
    • An email client. This tutorial uses Eudora, which is available for PC and MAC.


    Eudora is an email package that is free to download from http://www.eudora.com Eudora has three modes -- Sponsored, Paid, and Light. Sponsored mode gives you the full-featured product, but displays ads on part of your screen. The ads are relatively unobtrusive. Paid mode gives you the same thing as Sponsored mode, without the advertisements, but you need to pay for and register it. Light mode is Eudora without the bells and whistles, but also without advertisements.

    When you install Eudora it will be in Sponsored mode by default. You can change the mode by choosing 'Payment & Registration' from the help menu.

    These instructions assume that you are using Eudora 6.x in Sponsored mode for Windows 98/Me/2000/XP. The configuration might be slightly different for other versions of Eudora.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • What is the maximum email size I can send and receive ?

    What is the maximum email size I can send and receive ?


    The maximum email size you can send and receive through our mail servers is 50 MByte. Anything bigger then that will be automatically bounced.

    For bigger files you have to use your FTP!

    And the maximum amount of emails which can be send out per hour is 30 emails from one account or 100 emails per domain and 300 emails per day, Focus Network Company reserves the violation of any of the foregoing may result in immediate deactivate or termination upon any indication of such activity without notice.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Are you able to send emails but not receive?

    Are you able to send emails but not receive?


    Either your E-Mail address setting is wrong, or your domain is out of disk space. You will need to increase the amount of disk space to receive mail again.

    Does it say "please enter your username and password for the following server" and you are sure you're using the correct information?

    Most of our servers have a 60 checks per hour limit. If you hit this limit in any hour you'll be locked out for the rest of the hour. you will need to click: Tools > Options > General > and disable where it says "check for new messages every xx minutes".

    If you do not want to disable it just set it to check less often. keep in mind the more computers you have auto checking or checking the mail the quicker you will hit this limit.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Mozilla Thunderbird for Windows Email Setup Tutorial

    Mozilla Thunderbird for Windows Email Setup Tutorial


    In This tutorial we will learn about using Mozilla Thunderbird as your email client. We will cover setting up a new account and editing an existing account.

    What you will Need:

    • A valid email account, if you haven't created an email account yet please log into your Control Panel and set up an email account.
    • An email client. This tutorial uses Mozilla Thunderbird, which is a free opensource email client.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Industry News

  • Parallels Plesk Sitebuilder 4.2

    Parallels Plesk Sitebuilder 4.2


    Parallels' new release of Plesk Sitebuilder software helps customers with new features.

    Parallels Plesk Sitebuilder 4.2 integrates the Fotolia online micro-priced image marketplace into the software's WYSIWYG editor, allowing users to browse and buy photos directly from the Fotolia gallery without leaving the wizard. The software also includes a new design module featuring SitePal speaking avatar technology by Oddcast. SitePal enables users to deploy animated, talking characters on any website.

    "Parallels Plesk Sitebuilder 4.2 takes website creation to a whole new level with innovative features that are tightly integrated into the software to improve ease of use," said Serguei Beloussov, CEO of Parallels. "The new version of Parallels website creation software demonstrates our commitment to delivering open solutions based on the Parallels Open Platform to help service providers add value to their offerings."

    Parallels Plesk Sitebuilder is a next-generation, scalable website-building application that can be integrated into any business process for hosting providers, ISPs, registrars and telecoms. The software's easy-to-use, five-step wizard and 14 dynamic modules make this software a powerful and flexible solution. It is designed to work with hosting platforms that use the new Application Packaging Standard (APS), such as the Parallels Plesk Control Panel.

    The Parallels Open Platform enables hosting with Parallels virtualization and automation technology through integration with a wide range of third-party applications and systems. The APS Standard (APS), a key element of the platform, is used by ISVs and service providers to seamlessly integrate applications to offer to the more than 10 million businesses and individuals that use Parallels products.

    Availability
    Parallels Plesk Sitebuilder 4.2 is available now for the Linux/Unix and Windows platforms. It can be downloaded via the Parallels Plesk Application Vault at http://www.parallels.com/en/products/sitebuilder .

    About Parallels - Optimized Computing
    Parallels (formerly SWsoft) is a worldwide leader in virtualization and automation software that optimizes computing for consumers, businesses, and service providers across all major hardware, operating systems, and virtualization platforms. Founded in 1999, Parallels is a fast-growing company with 900 employees in North America, Europe, and Asia.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Plurk

    Plurk


    Plurk is a free social networking and micro-blogging service that allows users to send updates (otherwise known as plurks) through short messages or links, which can be up to 140 text characters in length.

    Updates are then shown on the user's home page using a timeline which lists all the updates received in chronological order, and delivered to other users who have signed up to receive them. Users can respond to other users' updates from their timeline through the Plurk.com website, by instant messaging, or by text messaging.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • 33 Million Domains Registered in 2007

    33 Million Domains Registered in 2007


    Report released by VeriSign, shows that over 33 Million domain names were registered in 2007, bringing the total up to 153million domains.

    Below is a summary of the report:

    In the last quarter of 2007, the base of domain name registrations grew 27 percent over the fourth quarter of 2006 and five percent over the third quarter of 2007… The total base of Country Code Top Level Domain Names (ccTLDs) was 58 million, a 33 percent increase year over year and a six percent increase quarter over quarter. Across all of the gTLDs and ccTLDs, .com has the highest base followed by .de (Germany), .net and .cn (China). The fifth spot is shared by .uk (United Kingdom) and .org. with approximately the same size base of domain name registrations.

    This release also states that the adoption of IPv6 has been relatively slow in the United States as compared to Asia and Europe. More than 100 domain name registries (i.e. top-level domain managers) support IPv6 for name servers and DNS queries including VeriSign who has supported IPv6 for .com and .net since 2002. The root name servers were enabled for IPv6 in February 2008 with the inclusion of IPv6 addresses for six of the thirteen root servers, including the A and J root servers operated by VeriSign.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • 如何利用異地備份隬補防毒軟件的不足

    如何利用異地備份隬補防毒軟件的不足


    從世衛在2009年4月24號發出的第一個人類豬流感個案開始,至今已有76個國家和超過3萬感染個案而豬流感病毒變種的問題也成為了全球關注的話題。其實在電腦的世界,惡性攻擊病毒每天在不斷的增加、更新和改變,而企業往往就因為病毒入侵而造成數據丟失和摧毀的受害者。如何防範數據丟失帶來的災難性影響,是企業I.T.部門經常要面對的挑戰。

    企業單靠病毒掃描軟件並不足夠

    根據美國FBI 2005的研究指出,約84%的公司會受到惡性病毒的攻擊。另外,美國網絡安全協會(Cyber Secure Institute) 的報告指出,企業為了清除各項病毒的花費高達90億美元!無論您為電腦做再好的隔離措施,例如擁有最新的防病毒軟件和頻密的病毒掃描,病毒也可以找到辦法入侵電腦系統然後摧毀公司重要的檔案,例如客戶清單、合約和訂單等等。公司因為數據丟失和內部電腦系統故障影響而到商譽也絕非金錢能隬補。所以,企業要防範數據丟失帶來的災難性影響,單靠病毒掃描軟件並不足夠。

    設立災難性回復方案才能治本

    其實要解決以上問題就要從根本著手,第一步就是要為企業電腦系統設立有效和快速的災難復原方案 (Disaster Recovery Solution),而當中最重要的一環便是為每台電腦作鏡像備份(Image Backup),這樣,當遇到病毒入侵造成數據丟失,企業便可快速地把事先備份好電腦鏡像直接恢復到電腦上,把受到感染或是有故障的電腦復原到正常狀態,確保企業持續運作,儲存於電腦內的業務數據亦能得以保存。

    有資深企業備份經驗的Ahsay 銷售部經理候健生指出:「如何為企業設立有效和快速的災難復原方案是一個很大的課題,大小企業都需要正視。但對中小企來說,由於資源所限,加上公司內未必有專門負責I.T.方面的人員,所以很多中小企都未有實行。其實坊間都有不少能夠提供鏡像備份(Image Backup)的備份軟件,可以滿足基本備份需要。但這些軟件只能夠作本地備份,一旦公司的電腦受到病毒侵襲,用作儲存備份的電腦或伺服器亦可能已經中毒,導致已備份的鏡像無法還原而不能做到災難復原。所以企業應選擇具備異地鏡像備份的備份軟件,才能確保災難復原能發揮功效,因為就算本地公司內所有電腦和伺服器都已經中毒,儲存於異地的鏡像備份數據亦不會受到感染,企業便可快速地把電腦鏡像直接從異地恢復到電腦上,達至災難復原的目的。而Ahsay Backup Software 是市場上少數可以做到異地鏡像備份的企業備份方案。」

    關於Ahsay

    Ahsay Systems Corporation (亞勢系統有限公司) 建基於香港,目前在世界各地已擁有超過2, 900個服務合作夥伴和經銷商,並有超過90萬用戶安裝了Ahsay Backup Software備份軟件。

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • 「.tel」域名時代來臨,勢成全球電話簿

    「.tel」域名時代來臨,勢成全球電話簿


    所有個人或企業,於2009年2月3日起可以註冊「.tel」域名,作為對外溝通的渠道。這新域名特別針對流動上網,據報道,美國意大利法拉利車廠與《哈利波特》小說作家羅琳、微軟公司等等都已率先註冊該域名。

    「.tel」域名的特點是讓企業將所有聯繫方法,如電話、傳真、電郵等放在「.tel」,讓網民更方便與企業聯絡,甚至直接透過網站撥打電話或發送文字短信。企業還可以用它通過即時消息(Instant Messaging)工具、博客平台甚至語音電話(VoIP)服務等低成本通信渠道來降低其成本,從而做到既省錢又能加強客戶服務。

    「.tel」域名不同其他網域名稱的部分,在於不需有自己的IP,就能直接有完整網頁的呈現,並透過創新技術使得網頁內的聯絡資訊或關鍵字得以直接儲存,並同時被大眾所查閱,在透過其他常用軟體的支援下,點選EMAIL, MSN ID, SKYPE ID 或地址, 都能呈現極佳的互動效果。

    Telnic表示,他們會以「先到先得」的方式處理申請,預計一些極具吸引力的域名將很快會被搶購一空。

    全球網民在香港時間2009年2月3日23時起,就可到Telnic的網站 http://telnic.org 登記,每個.tel域名售300美元,為期3年,之後每年20美元。

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Linux Web Hosting

  • Plesk 10 Control Panel User’s Guide

    Plesk 10 Control Panel User’s Guide


    Parallels Plesk Panel is the only web hosting control panel with integrated web design, SaaS storefront and billing. Parallels Plesk Panel delivers maximum profits for growing service providers.

    Parallels Plesk Panel is the most complete Web hosting control panel available today. In fact, it’s the only Web hosting panel that includes integrated Web design tools, a SaaS storefront, and fully automated billing and provisioning. Plus it delivers maximum profits for growing service providers; provides key tools for Web designers; and includes an easy-to-use server control panel for IT professionals (and small businesses without IT staff).

    This is a guide to the new Panel user interface called Control Panel, which is focused only on hosting management. This guide is addressed to anyone who is going to manage websites and mail using Parallels Plesk Panel 10: hosting services customers, resellers and server administrators.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How to running a ASP.NET page

    How to running a ASP.NET page


    Sorry, Our servers are running under Linux, we are unable to provide ASP.NET on Linux.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • PHP - How to Enable / Disable register_globals for website

    PHP - How to Enable / Disable register_globals for website


    You can Enable / Disable register_globals for php in your account by setting this directive in .htaccess in httpdocs folder:

    php_flag register_globals On

    or

    php_flag register_globals Off

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Plesk 9 Control Panel User’s Guide

    Plesk 9 Control Panel User’s Guide


    Parallels Plesk Panel is the only web hosting control panel with integrated web design, SaaS storefront and billing. Parallels Plesk Panel delivers maximum profits for growing service providers.

    Parallels Plesk Panel is the most complete Web hosting control panel available today. In fact, it’s the only Web hosting panel that includes integrated Web design tools, a SaaS storefront, and fully automated billing and provisioning. Plus it delivers maximum profits for growing service providers; provides key tools for Web designers; and includes an easy-to-use server control panel for IT professionals (and small businesses without IT staff).

    This is a guide to the new Panel user interface called Control Panel, which is focused only on hosting management. This guide is addressed to anyone who is going to manage websites and mail using Parallels Plesk Panel 9: hosting services customers, resellers and server administrators.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Default home page priority

    Default home page priority


    The filename below is the order of priority which the web hosting will read as the website index (default/main) page.

    1. index.php
    2. index.html
    3. index.htm
    4. index.shtml
    5. index.cfm (Option)

    If you need to change a site or directory default page, you can do so see: How do you set a website default page to something other than index.html.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

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Pre-Sale Services

  • Newsletter / E-mail Help

    Newsletter / E-mail Help


    As a subscriber of www.ec2biz.com newsletters, you need to add www.ec2biz.com to your address book to continue to receive these emails.

    Please follow the directions at this link: Have you added the www.ec2biz.com addresses to your e-mail address book? for your particular e-mail provider.

    You need to add www.ec2biz.com to your address book:


    Please choose your e-mail provider below for specific instructions on adding www.ec2biz.com to your address book:

    Hotmail
    • Open the e-mail.

    • Click "SAVE ADDRESS" at the top of the message header.

    • Click "OK" on the next screen.

    Yahoo
    • Open the e-mail.

    • Click "ADD TO ADDRESS BOOK" next to the FROM address.

    • Click "ADD TO ADDRESS BOOK" again.

    Outlook Express
    • Open the e-mail.

    • Right-click on the FROM name.

    • Click ADD TO ADDRESS BOOK in the menu.

    • Click OK on the Properties pop-up.

    Netvigator.com (NETMail)
    • Click "ADD ADDRESS" on the screen of book address.

    • Input a new address to field:

    • Click "SAVE" on the bottom.

    i-cable.com
    • Click "ADD ADDRESS" on the screen of book address.

    • Input a new address to field:

    • Click "SAVE".

    You may need to contact your email provider to get more information.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Privacy Policy for your account

    Privacy Policy for your account


    We will never under any circumstance - rent, sell, exchange or in any way make your information available to third parties, unless legally required to do so.

    For international domain, ICANN does require that you receive one email per year to verify and update your contact information on your domain.

    Also, confirmation emails for ordering, domain name registrations and transfers, along with instructional email to activate services will still be sent to you.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How to apply special price for international domain

    How to apply special price for international domain


    We are offering domain name registration for the unbelievable low price.

    This offer is for a limited time only. Act fast while quantities last.

    You must purchase following plan offered on our site at the same time you new register your domain name to qualify.

    • E-Store
    • Linux Web Hosting
    • Website Design & Development


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Specific refund conditions based on method of payment

    Specific refund conditions based on method of payment


    Cash / Bank Deposit / Cheque:
    We will refund your money back to the account you sent payment from, mail a cheque, or via PayPal. Your PayPal account must be considered "Verified" by PayPal, open, and in good standing with PayPal for us to refund money.

    PayPal:
    For orders paid via PayPal we will refund money to your PayPal account only. Your PayPal account must be considered "Verified" by PayPal, open, and in good standing with PayPal for us to refund money.

    Credit Card:
    For security reasons the credit card you use to purchase any of Focus Network Company products must be valid when you request a refund. We cannot refund to a credit card that has expired or been cancelled.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • What are your DNS servers?

    What are your DNS servers?


    Please refer to:

    How to point my existing domain name to "Focus Network Company" server?

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

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