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Knowledge Base

Our new knowledge base is a valuable collection of technical information, web site marketing tips, tutorial, glossary, and documentation.

If you feel anything is missing, or still have questions, please contact us. Looking for something specific? Can't see it here? Try our "Knowledge Base Search".


Industry News

  • Twitter

    Twitter


    Twitter is a free social networking and micro-blogging service that enables its users to send and read each others' updates, known as tweets. Tweets are text-based posts of up to 140 characters, displayed on the author's profile page and delivered to other users - known as followers - who have subscribed to them. Senders can restrict delivery to those in their circle of friends or, by default, allow open access. Users can send and receive tweets via the Twitter website, Short Message Service (SMS) or external applications. The service is free over the Internet, but using SMS may incur phone service provider fees.

    Since its creation in 2006 by Jack Dorsey, Twitter has gained notability and popularity worldwide. It is sometimes described as the "SMS of the Internet", as it provides the functionality—via its application programming interface (API)—for other desktop and web-based applications to send and receive short text messages, often obscuring the Twitter service itself.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • If You're Going To Steal Software, Steal From Us: Microsoft Exec

    If You're Going To Steal Software, Steal From Us: Microsoft Exec


    Microsoft business group president Jeff Raikes estimates that between 20% and 25% of all software used in the United States is pirated, but said some pirates end up becoming paying customers.

    By Paul McDougall
    InformationWeek
    12, 2007 03:00

    If you're going to be a software counterfeiter, then please copy and illegally use Microsoft products.

    The above plea isn't from a posting on a hacker forum. Rather, it's how Microsoft business group president Jeff Raikes feels about software counterfeiters. "If they're going to pirate somebody, we want it to be us rather than somebody else," Raikes said.

    The remarks might seem surprising, coming from a senior executive at a software company that spends millions each year fighting software piracy and developing copyright protection technologies.

    But Raikes, speaking last week at the Morgan Stanley Technology conference in San Francisco, said a certain amount of software piracy actually helps Microsoft because it can lead to purchases by individuals who otherwise might never have been exposed to the company's products.

    "We understand that in the long run the fundamental asset is the installed base of people who are using our products," Raikes said. "What you hope to do over time is convert them to licensing the software."

    Raikes said Microsoft isn't about to abandon efforts to track down those who illegally copy and use its products. However, he said Microsoft has to balance that approach with the recognition that users of purloined software could one day become legitimate customers.

    "You want to push towards getting legal licensing, but you don't want to push so hard that you lose the asset that's most fundamental in the business," said Raikes, who estimated that between 20% and 25% of all software used in the United States is pirated.

    Raikes said Microsoft is developing so-called "pay-as-you-go" software offerings with pricing schemes similar to those used by cell phone companies for emerging markets as a way of encouraging low-income individuals to use the company's products legally.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Pre-Beta Release of Windows 7

    Pre-Beta Release of Windows 7


    Over the past few years, you've asked us to make some changes to Windows. We listened closely. Now it's time to share an early look at how we've used your feedback.

    Windows 7 is faster, more reliable, and makes it easier to do what you want. Both the everyday things and the killer "is that really possible?" things.

    Dig into this site to see what's coming.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • 「.tel」域名時代來臨,勢成全球電話簿

    「.tel」域名時代來臨,勢成全球電話簿


    所有個人或企業,於2009年2月3日起可以註冊「.tel」域名,作為對外溝通的渠道。這新域名特別針對流動上網,據報道,美國意大利法拉利車廠與《哈利波特》小說作家羅琳、微軟公司等等都已率先註冊該域名。

    「.tel」域名的特點是讓企業將所有聯繫方法,如電話、傳真、電郵等放在「.tel」,讓網民更方便與企業聯絡,甚至直接透過網站撥打電話或發送文字短信。企業還可以用它通過即時消息(Instant Messaging)工具、博客平台甚至語音電話(VoIP)服務等低成本通信渠道來降低其成本,從而做到既省錢又能加強客戶服務。

    「.tel」域名不同其他網域名稱的部分,在於不需有自己的IP,就能直接有完整網頁的呈現,並透過創新技術使得網頁內的聯絡資訊或關鍵字得以直接儲存,並同時被大眾所查閱,在透過其他常用軟體的支援下,點選EMAIL, MSN ID, SKYPE ID 或地址, 都能呈現極佳的互動效果。

    Telnic表示,他們會以「先到先得」的方式處理申請,預計一些極具吸引力的域名將很快會被搶購一空。

    全球網民在香港時間2009年2月3日23時起,就可到Telnic的網站 http://telnic.org 登記,每個.tel域名售300美元,為期3年,之後每年20美元。

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Microsoft recommends against usage of SHA-1

    Microsoft recommends against usage of SHA-1


    Microsoft is advising its customers to stop using the SHA-1 hashing algorithm in cryptographic applications such as SSL/TLS encryption and code signing.

    In a security advisory issued by the company, Microsoft said that it would stop recognising certificates using the algorithm after January 1, 2016. After this date, certificate authorities (CAs) that issue certificates under the Windows Root Certificate Program will only be able to issue SHA-2 certificates.

    According to Microsoft, SHA-1 is used in 98 percent of all certificates issued worldwide. However, it also claims that since 2005 researchers have discovered collision attacks against the algorithm that mean it no longer meets its security standards. Although the announcement to drop SHA-1 comes today, the Australian Signals Directorate (ASD) has been advising government agencies to move to SHA-2 since December 2011.

    The ASD also has a slightly different opinion of when the collision attacks were first known, stating that "theoretically impressive attacks" against SHA-1 were known since 2004, but that they were not practical to implement.

    ASD has already removed the "weakened but not broken" SHA-1 algorithm from use in its Information Security Manual.

    The US National Institute of Standards and Technology, which published the algorithm, also stated in September 2012 that US federal agencies should stop using SHA-1.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

E-Store

  • 客戶服務管理

    客戶服務管理


    每當顧客經瀏覽貴公司網站後,可能會對某種產品感興趣,有些顧客會即時進行訂購,亦有可能先透過查詢待了解更多相關資料後才進行訂購,現時的營商環境均講求高效率,所以對客戶的服務亦需盡快回應。

    在我們的經驗來說,一般顧客均希望產品供應商向他/她們第一時間回覆,如在辦工時間內可啟動我們提供的顧客即時查詢系統,以文字型式即時接觸客戶,但人手不能配合,亦盡量在十二小時內回應客戶的查詢,這些服務可有效增加產品的成功銷售率,並提高客戶的信心及建立良好口碑。

    以下是一些新業務需面對及安排人手處理的客戶服務重點:
    • 客戶發出的電子郵件查詢

    • 客戶發出的產品、訂單查詢

    • 對客戶發出的大數量訂購要求,預備安排額外的聯絡人手

    • 替客戶跟進訂購產品的貨運延期問題

    • 按業務及產品性質提供產品優良保證及退換細節,並於客戶服務頁展示內容

    • 客戶可能對已收貨的產品感到不滿意或商家寄出錯誤的產品,這些均需預先計劃處理方案

    • 產品在郵寄或貨運中遺失或損壞,當然出現率很低,但亦需預先計劃處理方案並展示解決資料讓顧客知述

    • 預先了解金流、信用咭公司的合約細節,以便當顧客要求取消訂單或退款、存貨不能如常供應而產生的取消訂單、少數的虛假信用咭詐騙行為等,能有效處理上述有機會發生的問題

    • 客戶或同業的投訴亦需有效地安排跟進

    Please be aware we does not participate in any management and not assume responsibility and support for third party providers.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • 產品圖片處理

    產品圖片處理


    對於包裝精美的產品,實物和網上看到的圖片可能出現少許差別,而我們的系統預設主要產品圖片自動裁放及優化技術,每張上載到何服器的圖片會自動產生合符最佳效果的優化分圖,並非其他公司只改變圖片闊度及高度的原圖,所以在您上載圖片後再往商店主頁看到的圖片(經優化)是較美觀及低失真。

    而我們建議您在數碼相機或圖片掃描器取得的圖片擋案,最好先把背景除去,這可利用一些圖像處理軟件如PhotoImpact或Photoshop等完成,上載的圖擋必須是JPEG或GIF格式。

    雖然我們的系統能把上載的主要產品圖片優化及建立額外的縮圖(非主要圖片例如額外上載的附加圖片將不會進行優化及縮圖處理),但仍建議先把欲上載的圖片自已修飾,這可有效減少儲存空間的佔用、節省訪問網站人仕下載整頁內容的時間、增強網站整體的美觀感等。

    建議圖片符合以下規則:
    • JPG (Jpeg擋案交換格式)

    • 圖擋原尺吋少於640x480Pixel(像素)

    • 原圖擋案體積少於120Kbyte

    • 盡量調節原圖至較清晰及去除背景

    • 所有圖片的尺吋及內含影像盡量保持比例一致

    • 所有圖片的風格盡量相近

    不建議但仍可使用的規則:
    • GIF (圖型交換格式) (只能共存256種顏色)

    • SWF (Flash向量動畫文件格式)

    • 圖擋原尺吋少於800x600Pixel(像素)

    • 原圖擋案體積少於300Kbyte

    不應採用的規則:
    • BMP (未被壓縮的點陣圖格式)

    • PNG (攜帶型網路圖片格式)

    • TIFF (標籤圖像文件格式)

    • 圖擋原尺吋巨大 (闊度800Pixel以上)

    • 原圖擋案體積巨大 (300Kbyte以上)

    另外,如同其他檔案一樣,網站內使用的圖片“檔案名稱”應只由英文或數字組成,絕不可包含“中文”、“符號”、“空格”。

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • 感謝詞

    感謝詞


    首先感謝您選用Ec2Biz電子商務系統。現時在亞洲各國,由以日本、台灣等地區的電子商務及網上營商已經發展成熟,而香港亦因擁有國際金融中心及先進的物流科技等重要資源,使得電子商務對各大中小企業來說已是公司業務的重要成功因素。

    以往由於很多公司受資源所限,要發展電子商務需面對種種障礙,例如沒有熟識有關技術的工程人員、對投資網絡器材及日後維護顯得難以入手,以致業務未能盡享網上營商所帶來的巨大商機。

    今天我們馮著多年網絡系統的設計及改良,規劃出國際水準的電子商務管理軟件、配合先進而安全穩定的美國原裝伺服器機組及防火牆設備,並由專業的工程人員分組管理及監察整個系統的運作。

    我們深信貴公司的基本業務配合Ec2Biz的電子商務系統,以最低的投資,享受國際市場上達致最高的競爭能力及回報。

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Files Manager

    Files Manager


    “檔案總管”能讓您上載各類檔案文件,由於我們的“網上商店”系統未有提供FTP功能,所以便需透過“檔案總管”進行“上載”、“下載”、以及檔案的管理。

    您能上載一些檔案文件或網頁文件供顧客瀏覽。

    進入“檔案總管”:
    1. 點擊主選單的“系統工具”

    2. 點擊左選單的“檔案總管”

    “檔案總管”包含的資料:
    • 檔名
      必需以英文或數字組成,其中可包含的符號只有“-”、“_”,其他符號、空格、中文字等皆不應存在

    • 資料夾
      存放檔案的目標位置

    • 網址連結
      上傳檔案後的參考連結

    針對“檔案總管”的動作:
    • 上傳檔案
      從您的電腦挑選欲上載的檔案,例如“圖片”、“PDF”、“Flash動畫”等,每次最多可同時上傳五個檔案

    • 新增檔案
      新增一個純文字檔案

    • 重新整理
      從當前資料夾位置從返回目錄的最上層

    • 編輯
      編輯已建立的純文字檔案,請勿直接編輯其他非純文字的文件

    • 刪除
      將已建立或上載的檔案從目錄刪除

    • 資訊
      檢視檔案的資料,例如“參考網址連結”、“修改日期”等

    注意事項:
    • 每個上載或建立的檔案,最大體積為5MByte

    • 所有上載或建立的檔案,將會佔據您的可用硬碟空間,所以請定時刪除已沒使用的檔案

    • 如您上傳的檔案主要是供顧客下載或瀏覽,請善加利用“參考網址連結”,並且需加入到適當的HTML內

    • 所有上載或建立的檔案,請自行了解相關的技術及應用細節,我們並不提供上述的免費支援服務

    • 請勿上載或建立“違反法律”、“侵犯知識產權”、“色情相關”、“違反我們服務條款”的檔案

    • 請勿將上傳後的檔案,張貼或類似型式出現在其他網站,這樣會引致超過伺服器正常工作量,並且耗用大量頻寬,此乃屬不允許之過份使用資源

    • 切勿上傳可執行的檔案,例如“CGI”、“PHP”、“ASP”、“EXE”等,此類檔案將會危害系統的安全,如有上傳可執行、帶病毒、以及木馬程序,一經發現,我們將在不另通知情況下,暫停您的整個網站,而且若因此令我們的伺服器受損或被侵入,您將要為此負責。


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • E-Voucher Approval

    E-Voucher Approval


    若您的“線上商店”提供可選購的“電子禮券”,基於保障原因,必需經由管理員進行批核,以確保訂購的付款交易無誤,才存進顧客的電子禮券帳戶。

    如接獲顧客購買“電子禮券”的訂單,務必確認有關的付款交易已完成,方可批核顧客的“電子禮券”。

    “電子禮券”與“優惠禮券”的差別:
    • 電子禮券
      跟現金相同,不含任何使用限制,顧客可付款自購,或由管理員簽發

    • 優惠禮券
      可設定若干行使限制,並只能透過管理員簽發

    進入“顧客禮券批核”:
    1. 點擊主選單的“電子禮券/優惠禮券”

    2. 點擊左選單的“顧客禮券批核”

    每項“顧客禮券”包含的資料:
    • 購買客戶
      購買電子禮券的顧客姓名

    • 購買金額
      購買電子禮券的面值(銷售金額)

    • 訂單編號
      相關的訂單編號

    • 購買日期
      相關的訂單的購買日期

    確認“顧客禮券”的程序:
    1. 點擊欲檢視“待批核名單”旁的“確認禮券”

    2. 如訂購的付款方式屬“線上付款”,例如信用咭、PAYPAL(貝寶),請到達相關閘道並檢查交易是否已完成,其他付款方式則亦請檢查有否收妥款項

    3. 如付款証實無誤後,點擊“確認”按鈕,或按“返回”放棄確認

    4. 確認完成後,系統將把相關價值的電子禮券存進顧客的“電子禮券帳戶”內,並同時寄出通知郵件給對方

    5. 此時顧客已可隨時使用禮券的價值訂購產品及結帳,或將“電子禮券”轉寄給親友

    注意事項:
    • 您的線上商店必需有銷售電子禮券,方會產生這篇所述的待批核顧客禮券

    • 若需設定產品屬可供購買的“電子禮券”,只需在型號輸入以大寫英文“GIFT”為首,例如“GIFT100”,而禮券的售價便是面值,請參考“產品管理”

    • 禮券一經確認,將直接存進顧客的“電子禮券帳戶”內,無法以其他途徑改變面值或刪除

    • 顧客付款購買的電子禮券,不需通過“啟用編號”使用

    • 顧客可於同一項訂單內,包含電子禮券及其他產品一同結帳

    • 顧客可重複購買電子禮券,相關的面值將疊加於原本面值

    • “電子禮券”可視為現金,顧客持有的面值適用於所有產品而無任何限制,若顧客持有足夠的禮券面值,結帳時可全數替代應繳金額,甚至適用的手續費

    • 若顧客於結帳後仍有禮券餘值,可於下次購物時繼續使用

    • 顧客可將持有的禮券面值自用,或轉寄全部、部份面值給親友當現金使用(轉寄後的收禮者仍需按照正常程序登記成為會員及結帳)

    • 顧客持有的“電子禮券”只適用於您的“線上商店”

    • 由於沒有途徑修改顧客持有的“電子禮券”資料,所以在您的商店產品內,例如銷售的電子禮券,應註明“不可折回現金”


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

General Information

  • SugarCRM

    SugarCRM


    Sugar Professional is a flexible CRM solution that provides a single view of customer interactions across sales, marketing and service.

    Sugar Professional improves business performance by offering best-in-class campaign management, opportunity tracking, account management, sales forecasting and customer support capabilities while delivering advanced reporting and collaboration tools.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • 網絡供應商(ISP)怎樣評價您發出電郵的信譽

    網絡供應商(ISP)怎樣評價您發出電郵的信譽


    現時網絡供應商根據寄件者IP地址的信譽來評價電郵的可信性,即是代表發電郵的域名必須保持良好的紀錄,盡量令收件者不會將自己的域名列為spammer。但有些寄件者並沒有一個獨立的IP地址,若與他人共用一個IP地址,便要多留意對方的行為。而且,假如於自己IP地址同一範圍內已有IP地址被列入spammer,亦會影響自己成為spammer的機會。除了IP地址影響電郵的可信性,以下三點亦是主要考慮的問題:

    1. 垃圾郵件的投訴率太高

      現在有很多網絡供應商如Hotmail、MSN、AOL、Yahoo和Microsoft都提供回饋環服務(Feedback Loop),一旦有收件者將你列為spammer,網絡供應商會向發件公司匯報有關情況,好讓及早檢討及改善電郵營銷方針。通常垃圾郵件投訴率不應多於1%,當超過1%時,網絡供應商就會開始考慮將所有電郵過濾,亦即是您很有可能會失去與另外99%客人的聯繫。
    2. 垃圾郵件陷阱

      網絡供應商為防止spammer活動,會嘗試於網上散佈一些自己的電郵地址,故意讓spammer使用軟件搜尋到,當這些郵箱收到宣傳電郵,網絡供應商便知道此發件人很可能是spammer,這種方法被稱為垃圾郵件的陷阱。有些公司購買電郵地址以擴大database,這些電郵地址很多都是來歷不明,因此很容易跌入垃圾郵件的陷阱。
    3. 不明來歷的電郵地址

      不明來歷電郵地址的定義是網絡供應商不能辨認的電郵地址,任何一間公司的Database List裡有太多不明電郵地址都是不健康的現象,當電郵到達網絡供應商時,若其中有很多不能辨認的電郵地址,網絡供應商會有可能將你標籤為spammer。

    總括而言,除了網絡供應商有自訂的一套機制去偵測垃圾郵件,最重要的還是List的質素,即是permission based的電郵地址。這些未經用家同意的地址,即使寄出再有誠意的電郵,收件者亦會向網絡供應商回報你是spammer,加上垃圾郵件陷阱難以偵測,只好用盡千方百計避免成為spammer。方法如下:
    • 淘汰無效或不活躍的電郵電址;
    • 向網絡供應商登記回饋環服務(Feedback Loop),監測垃圾郵件的情況;
    • 使用double opt-in的方法,向收件人發出確認信以證明該郵箱是正確及屬於使用者的,以避免向一些不明電郵地址發出郵件。


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • phpBB

    phpBB


    phpBB is a high powered, fully scalable, and highly customisable open-source bulletin board package. phpBB has a user-friendly interface, simple and straightforward administration panel, and helpful FAQ. Based on the powerful PHP server language and your choice of MySQL, MS-SQL, PostgreSQL or Access/ODBC database servers, phpBB is the ideal free community solution for all web sites.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • OSCommerce

    OSCommerce


    osCommerce is an online shop solution that offers a wide range of out-of-the-box features that allows online stores to be setup fairly quickly with ease, and is available for free as an open source based solution released under the GNU General Public License.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • B2evolution

    B2evolution


    b2evolution is a powerful blog tool you can install on your own website.

    It includes all the features of traditional blog tools, and extends them with evolved features such as file & photo management, advanced skinning, multiple blogs support as well as detailed user permissions...
    Not to mention third party plug-ins!

    Plus, it's free, open-source (GPL), it runs on virtually any webserver featuring PHP+MySQL and it's available in many languages!

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Glossary

  • ISP

    ISP


    An Internet service provider (abbr. ISP, also called Internet access provider or IAP) is a business or organization that provides to consumers access to the Internet and related services.

    In the past, most ISPs were run by the phone companies. Now, ISPs can be started by just about any individual or group with sufficient money and expertise. In addition to Internet access via various technologies such as dial-up and DSL, they may provide a combination of services including Internet transit, domain name registration and hosting, web hosting, and colocation.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • B2B (business-to-bussiness)

    B2B (business-to-bussiness)


    Business-to-business electronic commerce (B2B) typically takes the form of automated processes between trading partners and is performed in much higher volumes than business-to-consumer (B2C) applications.

    For example, a company that makes chicken feed would sell it to a chicken farm, another company, rather than directly to consumers. An example of a B2C transaction would be a consumer buying grain-fed chickens at a grocery store.

    B2B can also encompass marketing activities between businesses, and not just the final transactions that result from marketing. B2B also is used to identify sales transactions between business. For example a company selling photocopiers would likely be a B2B sales organisation as opposed to a B2C (business to consumer) sales organisation.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Internet Protocol

    Internet Protocol


    Internet Protocol (IP) is a unique address that certain electronic devices use in order to identify and communicate with each other on a computer network utilizing the Internet Protocol standard (IP)—in simpler terms, a computer address. Any participating network device—including routers, computers, time-servers, printers, Internet fax machines, and some telephones—can have their own unique address.

    An IP address can also be thought of as the equivalent of a street address or a phone number (compare: VoIP (voice over (the) internet protocol)) for a computer or other network device on the Internet. Just as each street address and phone number uniquely identifies a building or telephone, an IP address can uniquely identify a specific computer or other network device on a network.

    IP addresses can appear to be shared by multiple client devices either because they are part of a shared hosting web server environment or because a proxy server (e.g., an ISP or anonymizer service) acts as an intermediary agent on behalf of its customers, in which case the real originating IP addresses might be hidden from the server receiving a request. The analogy to telephone systems would be the use of predial numbers (proxy) and extensions (shared).

    IP addresses are managed and created by the Internet Assigned Numbers Authority (IANA). The IANA generally allocates super-blocks to Regional Internet Registries, who in turn allocate smaller blocks to Internet service providers and enterprises.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • HTML5

    HTML5


    HTML5 is currently under development as the next major revision of the HTML page standard.

    Like its immediate predecessors, HTML 4.01 and XHTML 1.1, HTML5 is a standard for structuring and presenting content on the World Wide Web. The new standard incorporates features like video playback and drag-and-drop that have been previously dependent on third-party browser plug-ins such as Adobe Flash, Microsoft Silverlight, and Google Gears.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Internet

    Internet


    For the more general networking concept, see computer network, computer networking, and internetworking.

    Visualization of the various routes through a portion of the Internet. Internet Portal
    The Internet is the worldwide, publicly accessible network of interconnected computer networks that transmit data by packet switching using the standard Internet Protocol (IP). It is a "network of networks" that consists of millions of smaller domestic, academic, business, and government networks, which together carry various information and services, such as electronic mail, online chat, file transfer, and the interlinked Web pages and other documents of the World Wide Web.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Domain Names Knowledge

  • What Is Domain Redemption Period

    What Is Domain Redemption Period


    The Redemption Period occurs approximately 30 days after a domain has been reached its expiration date, this applies to .COM, .NET, and .ORG domains, other TLDs may have different policies concerning expiration and renewal.

    For thirty (30) days after the expiration date the domain will be available for renewal in a grace period. After the thirty day grace period the domain will enter a hold period known as the Redemption Period for another thirty (30) days where to recover the domain the registry requires a HKD$3,000 fee.

    However, there is no guaranteed grace period, and once expired, the domain can be deleted at any time.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How do I change DNS records if my domain is registered with GoDaddy?

    How do I change DNS records if my domain is registered with GoDaddy?


    If you recently purchased Focus Network Company web hosting or E-Store, but your domain name was previously hosted somewhere else, you will need to change your DNS information to the follow these simple steps:

    1. Log in to the GoDaddy Account Manager. http://www.godaddy.com
    2. Select Manage Domains from the Domain Names dropdown menu or the Manage Your Account list.
    3. Select the domain name you wish to modify using the checkboxes and then click Set Nameservers Icon.
    4. Select Custom nameservers (I host my domains elsewhere.).
    5. Enter our name server information to Nameserver 1 and Nameserver2 from below.
      ns1.powersx.com
      ns2.powersx.com
    6. Click OK at the bottom.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How to point my existing domain name to "Focus Network Company" server?

    How to point my existing domain name to "Focus Network Company" server?


    Using your existing domain name with "Focus Network Company" service is easy! You simply have to point it to your account by replacing your old host DNS settings with our domain name server ones.

    Below are our DNS information:

    • ns1.powersx.com
    • ns2.powersx.com

    In case you do not have access to such a management tool, you need to contact your Domain Registrar to change the DNS settings for you.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Who can register a .US domain name?

    Who can register a .US domain name?


    Any United States citizen or permanent resident, as well as any business or organization with a bona fide presence in the U.S., can register a .us domain name.

    One of the following eligibility requirements must be met:

    • A natural person (i) who is a citizen or permanent resident of the United States of America or any of its possessions or territories or (ii) whose primary place of domicile is in the United States of America or any of its possessions, or
    • Any entity or organization that is incorporated within one of the fifty (50) United States states, the District of Columbia, or any of the United States possessions or territories or (ii) organized or otherwise constituted under the laws of a state of the United States of America, the District of Columbia, or any of its possessions or territories, or
    • An entity or organization (including federal, state, or local government of the United States, or a political subdivision thereof) that has a bona fide presence in the United States.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Required Documents of Hong Kong Domain Name

    Required Documents of Hong Kong Domain Name


    Domain CategoryEligible Applicant
    Examples of Document
    .hkLocal or overseas individuals or entities
    • (Organization Registration) A copy of the Business Registration Certificate (BR) issued by the Inland Revenue Department (IRD) of HKSARG (NOT registered as a Branch) i.e. name of the organization shall be that of the head office, not branch office, or
    • (Individual Registration) A copy of HKID card or other document proofing that you are a resident of HKSAR.
    .com.hk / .公司.hkCommercial entities registered in HKSAR
    • A copy of the Business Registration Certificate (BR) issued by the Inland Revenue Department (IRD) of HKSARG (NOT registered as a Branch) i.e. name of the organization shall be that of the head office, not branch office, or
    • A copy of the Certificate of Registration of Overseas Company issued by the Company Registry (CR) of HKSARG, or
    • Other documentary proof required for the application of .org.hk, .edu.hk, .net.hk or .gov.hk with a letter stating the reason of selecting .com.hk.
    .org.hk / .組織.hkRegistered or approved not-for-profit organizations in HKSARG
    • A copy of the tax exemption letter issued by Inland Revenue Department (IRD) that shows your organization is a charity or non-profit making organization (under Section 88 or 87), or
    • A copy of the Certificate of a Society issued by Hong Kong Police, or
    • A copy of the proof showing exemption from Registration of a Society issued by Hong Kong Police, or
    • A copy of the Certificate of Registration for trade unions or other unions, or
    • A copy of Certificate of Owners' Corporation under Building Ordinance, or
    • A copy of Registration of a Hospital / Nursing Home (under Section 88 of the Inland Revenue Ordinance), or
    • A copy of the Certificate of Registration of a Child Care Centre, or
    • Application letter issued by Government Department, or
    • Gazatte / Ordinance mentioned the establishment of your organization together with an application letter issed by your organization if you are a statutory body, or
    • A copy of the Memorandum of Association shows that no dividend per share to shareholders plus copy of the Business Registration Certificate or Certificate of Incoporation, or
    • Other valid document proofing the non-profit making nature of your organization.
    .edu.hk / .教育.hkRegistered schools, tertiary institutions and other approved educational institutions in Hong Kong
    • A copy of the Certificate of a School issed by Education and Manpower Bureau of HKSARG, or
    • A copy of the Ordinance showing that your institute is established by law together with an application letter issued by your institute, or
    • A copy of the Certificate of Registration of a course issued by Education and Manpower Bureau of HKSARG, or
    • A copy of the Certificate of Registration of a Child Care Centre (for Nurseries Running Educare Services or Pre-Primary Curriculum for Children between 2 to 6 years old), or
    • A copy of the Certificate of Education (for Nurseries Running Educare Services or Pre-Primary Curriculum for Children between 2 to 6 years old)
    .net.hk / .網絡.hkEntities managing network infrastructure, machines and services with a license from the Office of Telecommunications Authority of the HKSARG
    • A copy of the PNETS (IVANS / ISP) license issued by the Office of the Telecommunications Authority of the Government HKSAR, or
    • Fixed Telecommunication Network Services (FTNS) / Fixed Carrier License.
    .gov.hk / .政府.hkBureaux or Departments of the HKSARG
    • Subject to the endorsement by the Office of Government Chief Information Officer
    .idv.hk / .個人.hkResidents of HKSAR
    • A copy of HKID card or other document proofing that you are a resident of HKSAR.
      (For the registration of .個人.hk, the domain name you selected shall be your legal name)


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Email Tutorial

  • What is the maximum email size I can send and receive ?

    What is the maximum email size I can send and receive ?


    The maximum email size you can send and receive through our mail servers is 50 MByte. Anything bigger then that will be automatically bounced.

    For bigger files you have to use your FTP!

    And the maximum amount of emails which can be send out per hour is 30 emails from one account or 100 emails per domain and 300 emails per day, Focus Network Company reserves the violation of any of the foregoing may result in immediate deactivate or termination upon any indication of such activity without notice.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Setup fetch email using Netvigator

    Setup fetch email using Netvigator


    Why Should I Use Fetch Mail Instead of an Email Forwarder?

    We are committed to improving the stability of services.

    Unfortunately, it is very common for mail forwarding to cause blacklisting with many large email providers. This most commonly occurs when large amounts of mail are forwarded and then marked as spam after it has been received in the end user's inbox. This results in our server's sending reputation being penalized since it was the last server to send the mail. Ultimately, our server will be blacklisted with the email provider and it will affect all of other users on the same server.

    A solution to this is to disabled mail forwarding altogether. change to using mail fetcher, you can access mail in a other system without having the mail routed through that system's server. This way, you can mark a message as spam without it affecting our email server's reputation.

    The instructions below provide steps on how to fetch mail from our server so you can access them via Netvigator Mail.

    Once Mail Fetcher is set up, Netvigator will check those accounts on a regular basis, and new mail will appear automatically in Netvigator mail.

    • Log into your Netvigator account. https://www.netvigator.com/chi/email.php
    • Click Preferences and locate the Accounts section.
    • Click Add External Account.
    • Enter the full email address in the Email address field.
    • Select POP3 in the Account type field.
    • Enter the full email address in the Username of Account field.
    • Enter mail.yourdomain.com in the Email Server field. (Enter your domain instead of "yourdomain.com".)
    • In the Password field, enter the password for the email address you provided.
    • No need to enable Advanced Settings.
    • Click Save.


    Attention
    • As a convenience to users, we provide information about how to use certain third-party products, but we do not have technical support third-party products. we are not responsible for the functions or reliability of such products.
    • Email Forwarding or Fetch Mail may disclose your secrets.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Mozilla Thunderbird for Windows Email Setup Tutorial

    Mozilla Thunderbird for Windows Email Setup Tutorial


    In This tutorial we will learn about using Mozilla Thunderbird as your email client. We will cover setting up a new account and editing an existing account.

    What you will Need:

    • A valid email account, if you haven't created an email account yet please log into your Control Panel and set up an email account.
    • An email client. This tutorial uses Mozilla Thunderbird, which is a free opensource email client.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Are you able to send emails but not receive?

    Are you able to send emails but not receive?


    Either your E-Mail address setting is wrong, or your domain is out of disk space. You will need to increase the amount of disk space to receive mail again.

    Does it say "please enter your username and password for the following server" and you are sure you're using the correct information?

    Most of our servers have a 60 checks per hour limit. If you hit this limit in any hour you'll be locked out for the rest of the hour. you will need to click: Tools > Options > General > and disable where it says "check for new messages every xx minutes".

    If you do not want to disable it just set it to check less often. keep in mind the more computers you have auto checking or checking the mail the quicker you will hit this limit.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How to setup your email account on iPhone & iPad Mobile Device

    How to setup your email account on iPhone & iPad Mobile Device


    Configuring your iPhone device to receive mail from your hosted email accounts is a very easy process.

    This tutorial will give you a simple guide on the steps you need to perform to easily access your domain email accounts on the go with your iPhone device.

    Currently tested devices are:
    • Apple iPhone 3
    • Apple iPhone 3GS
    • Apple iPhone 4
    • Apple iPhone 4S
    • Apple iPhone 5
    • Apple iPhone 5S
    • Apple iPhone 5C
    • Apple iPad
    • Apple iPad2
    • Apple iPad Air
    • Apple iPad mini
    • Apple The New iPad
    • Apple iPod touch
    • Apple iOS 3
    • Apple iOS 4
    • Apple iOS 5
    • Apple iOS 6
    • Apple iOS 7


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Linux Web Hosting

  • MySQL - How do I create a MySQL backup?

    MySQL - How do I create a MySQL backup?


    There are easy ways to go about backing up your MySQL databases.

    Backup using phpMyAdmin(DB WebAdmin). To do this, follow these steps.

    1. Login to your Plesk control panel.
      (e.g. https://yourdomain.com:8443)
    2. Choose and click your domain name.
    3. Click the Databases icon.
    4. Choose and click your database to want to backup.
    5. Click the DB WebAdmin Icon.
    6. On the pop-up window, you will see the screen of phpMyAdmin.
    7. Click the database name on left side.
    8. Click the hyperlink of Export Tab.
    9. Click the Select ALL link shown in gray. The check Save as file and click GO.
    10. You will be asked to save the .sql file to the hard drive. Click Save.
    11. Choose the location to save to and click Save. Your database has now been exported.
    12. Please be patient, the process may take a few minutes.


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • PHP - How to define magic_quotes_gpc

    PHP - How to define magic_quotes_gpc


    You can Enable / Disable magic_quotes_gpc for php in your account by setting this directive in .htaccess in httpdocs folder:

    php_flag magic_quotes_gpc On

    or

    php_flag magic_quotes_gpc Off

    The magic_quotes_gpc is a function which automatically escape $_GET, $_POST and $_COOKIE variables. This cause a lot of (poorly written) PHP scripts out there which blindly rely on magic_quotes_gpc, to be wide open to various SQL/XSS-injections.

    If you run a website that relies on magic_quotes_gpc for escaping user input, we strongly recommend that you disable access to such scripts until a version fixing this bug is released.

    By default magic_quotes_gpc was turned off.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How do you set a website default page to something other than index.html

    How do you set a website default page to something other than index.html


    Create an .htaccess file in your httpdocs directory, or the directory for which you want to change the default, and add the following line:

    DirectoryIndex filename.html

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • How to publish a web site with Dreamweaver

    How to publish a web site with Dreamweaver


    When your page is finished and ready to be publish on the Web, Dreamweaver makes it easy with custom publishing features.

    Follow the tutorial below to learn just how easy it is, Be sure to save your pages first!

    Firstly you will need to install Dreamweaver on your computer. If you to not have this program installed I recommend purchasing it.

    FTP Server:
    • ftp.domainname.com (example)

    User Name:
    • ftp_domainnamecom (example)

    Password:
    • Please see your configuration email

    Host Directory:
    • /httpdocs/ for normal web pages (http)
    • /httpsdocs/ for secure pages (https)

    Home Page File:
    • index.html or index.htm or index.php (lower case)


    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • PHP - How to PHP - How to switch off safe_mode for website

    PHP - How to PHP - How to switch off safe_mode for website


    To switch off safe mode in Plesk on your hosting account:

    1. Logging In to Plesk control panel.
    2. Navigate to the domain in Desktop.
    3. Click on the Setup icon.
    4. Scroll down the page to Services section
    5. Make sure PHP is checked but Safe mode on is UNCHECKED
    6. Click the button labled OK


    Done! The website will now be running PHP with safe mode off.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Pre-Sale Services

  • How to renew your Domain / Hosting Plan / other services?

    How to renew your Domain / Hosting Plan / other services?


    Our billing system will automatically send the renewal notification and invoice to your registered email address 15 day before the expiry date.

    You need to ensure your registered email is valid in the billing system and to alert on any email notification sent from us, You are responsible for keeping their contact information up to date.

    Please note your responsibility to track the services their expiration date.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Why using free email accounts is bad idea?

    Why using free email accounts is bad idea?


    We recommend that you NOT use an email address from a free service (e.g. Yahoo! or Hotmail) with your account information.

    Instead, please enter a traditional address, such as that from your account, or one issued to you by your ISP (Internet Service Provider).

    This gives us better assurance of being able to contact you should we need to, as well as helping us protect your account and prevent fraud.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Newsletter / E-mail Help

    Newsletter / E-mail Help


    As a subscriber of www.ec2biz.com newsletters, you need to add www.ec2biz.com to your address book to continue to receive these emails.

    Please follow the directions at this link: Have you added the www.ec2biz.com addresses to your e-mail address book? for your particular e-mail provider.

    You need to add www.ec2biz.com to your address book:


    Please choose your e-mail provider below for specific instructions on adding www.ec2biz.com to your address book:

    Hotmail
    • Open the e-mail.

    • Click "SAVE ADDRESS" at the top of the message header.

    • Click "OK" on the next screen.

    Yahoo
    • Open the e-mail.

    • Click "ADD TO ADDRESS BOOK" next to the FROM address.

    • Click "ADD TO ADDRESS BOOK" again.

    Outlook Express
    • Open the e-mail.

    • Right-click on the FROM name.

    • Click ADD TO ADDRESS BOOK in the menu.

    • Click OK on the Properties pop-up.

    Netvigator.com (NETMail)
    • Click "ADD ADDRESS" on the screen of book address.

    • Input a new address to field:

    • Click "SAVE" on the bottom.

    i-cable.com
    • Click "ADD ADDRESS" on the screen of book address.

    • Input a new address to field:

    • Click "SAVE".

    You may need to contact your email provider to get more information.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • Privacy Policy for your account

    Privacy Policy for your account


    We will never under any circumstance - rent, sell, exchange or in any way make your information available to third parties, unless legally required to do so.

    For international domain, ICANN does require that you receive one email per year to verify and update your contact information on your domain.

    Also, confirmation emails for ordering, domain name registrations and transfers, along with instructional email to activate services will still be sent to you.

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

  • What are your DNS servers?

    What are your DNS servers?


    Please refer to:

    How to point my existing domain name to "Focus Network Company" server?

    *** The above information is for reference only, Please seek independent technical advice if found necessary.

More...

Knowledge Base Search

Type your question here. If no result are found, try more general search words. For Example: instead of "Email Account" try "Email".

If you did not find the Knowledge Base you were looking for, please try our FAQ

If you would like to know more about our services
please contact us immediately!

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